IT Service Management (ITSM) has had a transformative impact on how the IT function operates within organizations today. The ITSM approach means delivering IT as a service and viewing the processes under the IT umbrella in terms of holistic, end-to-end ... Read More The post A Guide to Implement ITSM with Jira Service Management appeared first on Idalko ..read more

Rather than simply maintaining systems and infrastructure, the core tenet of the IT Service Management (ITSM) philosophy is to deliver IT as a service to customers. A key part of this is to have logical workflows that drive queries, problems, ... Read More The post ITSM Workflows and Automation in Jira Service Management : A How-to Guide appeared first on Idalko ..read more

Automation in team-managed projects in JSM is powered by workflow rules, which enable you to accelerate the path of requests through JSM’s different request-type workflows. Atlassian has a library of lots of JSM automation rule templates, which can give you ... Read More The post Mastering Jira Service Management Automation: A Guide for Team-Managed Projects appeared first on Idalko ..read more

This blog post was written by Tea Susnjar from Caelor. In today’s business landscape, timely knowledge sharing and effective teamwork are a must. All-hand meetings were effective when everyone worked in the same office. But what about today – when ... Read More The post Confluence Cloud-based Intranet: How to Thrive and Survive in a Modern Workplace appeared first on Idalko ..read more

Jira is one of the most powerful platforms available for managing projects and tasks and it comes with an extensive suite of tools for tracking performance and progress.  One of the most frequently used of these in Jira Software is ... Read More The post A 2023 Guide to Jira Burndown Charts appeared first on iDalko ..read more

Are you ready for some exciting news? Well, grab your coffee and get ready to rock it because Idalko and Avisi Consultancy have just announced their merger, and it’s going to be epic! Big Announcement For those of you who ... Read More The post Idalko and Avisi Consultancy Merger: Combining Strengths for Greater Business Success appeared first on iDalko ..read more

Jira Work Management helps business teams to collaborate and to track work. This makes processes transparent and ensures that progress can be measured, building accountability into the system and ensuring that teams are aligned. What’s more, it embeds these workflows ... Read More The post Master Jira Work Management with this Comprehensive Guide appeared first on iDalko ..read more

Jira’s power comes from just how much the platform can be extended and customized at every level – from the very top, at the level of projects, epics and components, right down to the level of subtasks. But just what ... Read More The post A Complete Guide to Jira Subtasks appeared first on iDalko ..read more

This blog post was written by Khrystyna Shparyk from AlphaServe.  For businesses that use Jira for their IT and customer service management, Jira reporting becomes a vital asset to generating quick insights about projects, teams, and individual users. Jira has ... Read More The post Everything You Need To Know About Jira Reporting appeared first on iDalko ..read more

The IT Service Management (ITSM) philosophy has transformed the way that organizations deploy their IT resources. Enterprise Service Management (ESM) takes this a step further, exploring how these same practices can be extended across the business to unlock organization-wide efficiencies ... Read More The post ESM vs. ITSM: Key Differences in Enterprise and IT Service Management appeared first on iDalko ..read more