CCW Digital
122 FOLLOWERS
With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative..
CCW Digital
1y ago
A board certified surgeon explains how generative AI’s place in healthcare is evolving, and what medical experts and patients can do to make sure advanced technology is in their corner ..read more
CCW Digital
1y ago
May is Asian American Pacific Islander (AAPI) Heritage Month. This month is dedicated to celebrating and recognizing the many cultural backgrounds that make up the Asian American and Pacific Islander ..read more
CCW Digital
1y ago
How do you learn to say no? Practice makes perfect-- but it can be difficult to know where to start. Dr. Jasmine Escalera, confidence and career coach for women of color, gives us insight in this epis ..read more
CCW Digital
1y ago
Agent experience is the top challenge for customer contact leaders in 2022-2023, specifically hiring and retaining agents ..read more
CCW Digital
1y ago
Pranav Patil, a seasoned marketing analytics and measurement leader, shares his insights on the evolving landscape of media measurement, how customers use data to drive advertising effectiveness in th ..read more
CCW Digital
1y ago
A tequila brand that speaks to senses of longing and creates an air of exclusivity might just be the customer experience some consumers are looking for ..read more
CCW Digital
1y ago
Time is of the essence, but there are still a few things you can do on May 4 to up your customer contact game (lightsabers not included ..read more
CCW Digital
1y ago
As studios are struggling to reconcile with the rise of digital in entertainment, writers spread thin by customer demands say production companies aren’t giving them a fair share of streaming revenue ..read more
CCW Digital
1y ago
This report explores practical strategies and best practices for creating a technology roadmap, managing vendor relationships, tracking project performance, and achieving ROI in contact centers ..read more