Make a Great First Impression with Customers
ModSquad | Customer Support Blog
by ModSquad
10M ago
“You never get a second chance to make a first impression.” While the author of this quote is in question (it’s variously attributed to Oscar Wilde, Will Rogers, and some lost-to-history Madison Avenue copywriter), the powerful message still rings true. The snap judgments we make — about people, places, and things — tend to happen within the first seven seconds of an encounter, and those initial feelings tend to hold sway over our lasting opinions. Consider how imperative it is for a support agent representing your brand to start off strong with your customers. From the get-go, you want those ..read more
Visit website
Responding to Customers with Positivity
ModSquad | Customer Support Blog
by ModSquad
10M ago
A colleague shared an experience from their days in retail customer service: A computer-repair company had a customer whose hard drive crashed and caused them to lose everything. The customer was understandably upset and took out his anger on the store’s team. The manager got involved, listened to the customer’s complaints, apologized for the situation he was in, and offered to help. The customer calmed down after a few minutes, and they were able to set him up with a new computer. To this day, our colleague thinks about the advice the manager gave afterward: “Sometimes, people just need to be ..read more
Visit website
People of ModSquad – April 2022
ModSquad | Customer Support Blog
by ModSquad
10M ago
Tweet, tweet! Ever wonder who’s behind ModSquad’s social handles? Well, meet one of the fun folks driving our social content, Community Manager and Digital Strategist Chelse Hensley. Chelse was born and raised in the country roads of West Virginia, but now calls Charleston, South Carolina home. “Being in Charleston is the best for creativity,” says Chelse. “I love how energetic my city is. I’m constantly inspired by its architecture, the buzzing food and beverage scene, and the open ocean and waterways. It’s a dream!” In her life before the pandemic (which she refers to as “BP”), Chelse was a ..read more
Visit website
The Key Elements to Improving Your Customer Service
ModSquad | Customer Support Blog
by ModSquad
10M ago
Most customer centric organizations try to differentiate themselves from their competitors by offering great customer service. It’s a smart tactic, because good support leads to increased customer satisfaction and, consequently, improved retention rates. But sometimes improving your CS offerings is easier said than done. There are key elements you need to focus on if you want to present your customers with great service. Efficiency More than 70 percent of customers believe that companies should avoid making them repeat information to different representatives. In fact, 33% say that this is the ..read more
Visit website
Mod of the Month — March 2022
ModSquad | Customer Support Blog
by ModSquad
11M ago
There’s no denying that our Mods know how to keep people cheering for more. This March, we’re highlighting a Mod who delights our clients and their customers with her friendly support interactions. Without further ado, let’s introduce this month’s featured Mod, Courtney G. Courtney’s journey to ModSquad is truly a one of a kind story. For six years, she lived a nomadic life and worked with a traveling performance troupe. After that and other jobs, the pandemic prompted Courtney to make a shift in her life. She wanted an opportunity with enough flexibility to utilize her dynamic customer suppor ..read more
Visit website
Social Media Features to Up Your Content Creation and Moderation Game
ModSquad | Customer Support Blog
by ModSquad
11M ago
You’re busy running your business, crafting and dreaming, planning and forecasting, delegating and managing, and (above all) growing for success. And let’s be honest… social media platforms, algorithms, and behaviors change by the week, month, quarter. It can feel chaotic (at best) to stay up to date with all the latest and greatest in the industry. We totally get it. We’re here to help. We’ve rounded up a selection of recent social media updates and platform shifts that could impact the way you share content. Instagram Instagram’s link stickers are big news for two reasons. First, they make i ..read more
Visit website
Mod Movie Night
ModSquad | Customer Support Blog
by ModSquad
11M ago
There’s nothing quite like enjoying a great film. From mega blockbusters to cult classics, everyone has that one movie that always hits just the right buttons. With this year’s Academy Awards ceremony just around the corner, we asked the Mods to share a few thoughts about their favorite films. Think of this as the ultimate Mod movie recommendation list! Grab some popcorn, prop up your feet, and get ready to enjoy some of our all time favorite films. Movies That Give Us All the Feels “The Champ is the first movie that I ever saw that made my dad cry. It’s a father-son story that’s forever impri ..read more
Visit website
Finding the Right Balance Between Reactive and Proactive Engagement
ModSquad | Customer Support Blog
by ModSquad
11M ago
Oh yes, we have written about crafting engaging content for your social media community before. We love customer and community engagement. It’s an art. A craft. When done well, it can bring people together, inspire, and create a positive (dare we say great) experience. Engagement is not just replying to an issue. It is the ability to create fresh content, provide acknowledgement, and encourage connection through reactive and proactive engagement.  Reactive engagement keeps your handle or social media page a safe and helpful destination for your brand. It includes social monitoring, social ..read more
Visit website
Celebrating St. Patrick’s Day Around the World
ModSquad | Customer Support Blog
by ModSquad
11M ago
Lá Fhéile Pádraig sona duit! Or, for you non-Irish speakers, happy St. Patrick’s Day! It’s the day when people around the world (including half of Americans) wear green and hope to capture a bit of the “luck of the Irish.” This celebration of Irish culture and history got its start in 1631 as a religious holiday honoring the life of Saint Patrick, the patron saint of Ireland. The holiday takes place annually on March 17, believed to be the date of St. Patrick’s death in the late fifth century. Today, the holiday is a secular celebration internationally. Festivities include parades, dancing, an ..read more
Visit website
Gimme Five! ModSquad Wins Fifth Stevie Award
ModSquad | Customer Support Blog
by ModSquad
11M ago
We’re feeling the love from the Stevie Awards! High fives all around! ModSquad has won the Stevie Award for Sales & Customer Service, for the fifth time. Our latest recognition is a Silver Stevie Award in the Best Customer Engagement Initiative category for our work for Children’s Miracle Network Hospitals. Created in 2002, the Stevie Awards has become an internationally recognized organization throughout the business community. We faced some tough competition, as the Stevie Awards are highly coveted for those in customer service roles. How big are the Stevies? Let’s break it down by the n ..read more
Visit website

Follow ModSquad | Customer Support Blog on Feedspot

Continue with Google
OR