Call Center Price Override Functionality with Manager Approval Workflow for Dynamics 365
Microsoft Dynamics AX Support
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5M ago
In AX2012 R3, the manager override was done in “realtime” and when changing the price, you received a pop up window to enter your Reason code and Override login.  In Dynamics 365, manager override can no longer be done in “r ..read more
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Dynamics 365 Commerce: How to use Excel Add-In with Edit and Audit to update Business Date a...
Microsoft Dynamics AX Support
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5M ago
Please see Documentation on the Edit and Audit feature, which includes installing the Microsoft Dynamics Office Add In Edit and audit cash and carry and cash management transactions - Commerce | Dynamics 365 | Microsoft Learn In this example ..read more
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Financial dimensions Hierarchy in Dynamics 365 for Commerce
Microsoft Dynamics AX Support
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5M ago
I have received a few questions in the past on the hierarchy that is used to populate Financial Dimensions on Commerce transactions. Here is a high level break down of the financial dimensions for each record and how they are set in different stat ..read more
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Call center Future orders and Authorization resubmit
Microsoft Dynamics AX Support
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5M ago
There is a Call center specific Future order feature that will allow users to delay authorizing a customer’s credit card during the Sales order creation and payment process.  The reason behind a delay authorization may be due to back or ..read more
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Adding a Bundle item on the Call Center Sales order and are unable to Explode the ...
Microsoft Dynamics AX Support
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6M ago
The bundle item is part of Revenue recognition functionality.  This feature allows you to Allocate revenue, to help ensure that the appropriate revenue price is recognized, based on the value of the components on multi-element orders. A bundl ..read more
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Posting retail statement error: The transactions on voucher XXX do not balance as...
Microsoft Dynamics AX Support
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6M ago
I am providing more information about the blog at the following link   Posting retail statement you might have an error (dynamics.com) [https://community.dynamics.com/forums/thread/details/?threadid=123c0b47-5fee-424d-bc20-75c262bcf585]   Posting re ..read more
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Dynamics 365 Commerce Batch Tracked Products Errors When Posting Statements
Microsoft Dynamics AX Support
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6M ago
Point of Sale does not support batch numbers, so the batch must default.  If the batch does not default below is a couple examples of an error you can see posting a statement Batch number group is not specified on the item Batch number is a ..read more
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Reviewing Commerce telemetry through LCS
Microsoft Dynamics AX Support
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6M ago
Receiving a generic error in POS such as "Something went wrong" is not very helpful determining what the underlying issue is when you encounter the error.  Before opening a support case for more details behind this error, customers do have the abilit ..read more
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Stuck transaction when loading POS or Store Commerce
Microsoft Dynamics AX Support
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6M ago
There have been a few instances where Store Commerce crashes while processing a transaction or the RTS times out saving a customer order.  In normal circumstances, this transaction persists in the cart when you log into Store Commerce again so that y ..read more
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Financial Dimension Missing error when Posting Retail Statement
Microsoft Dynamics AX Support
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6M ago
The following are some examples of the error received when posting retail statements and a required financial dimension is missing: The combination was not validated beyond the XXX financial dimension. Inventory dimension XXX is a product dimension ..read more
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