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Point of Sale does not support batch numbers, so the batch must default.  If the batch does not default below is a couple examples of an error you can see posting a statement Batch number group is not specified on the item Batch number is a primary input/output dimension and must consequently be specified To default the batch numbers in statement posting, set the following: Accounts receivable parameters Accounts receivable > Setup > Accounts Receivables Parameters > General>Sales default values Change Reservation to Automatic Change Auto batch reservation to Yes Create Batch ..read more

The bundle item is part of Revenue recognition functionality.  This feature allows you to Allocate revenue, to help ensure that the appropriate revenue price is recognized, based on the value of the components on multi-element orders. A bundle master item will have component items.  When you add the master item to a sales order, when you confirm the order, the Bundle master item will automatically be exploded and add the bundle components to the sales order. When you add a bundle master item to a Call Center Sales order, this item will not be exploded to the sales line.  With a ..read more

There some scenarios when Cost Price is zero for returned product in POS. 1. When you do a "Blind return". This means you 'Return product' in POS without any settlement to the original sales transaction. Then Cost price might be zero. 2. When sales and return transaction is in the same statement (even 'Return transaction' is used). Then Cost price might be zero. Using trickle feed feature, it should be only about 2% when the scenario of having the sales and return in the same statement can happen. (For this one we have a feature request # 15482192 to analyze and improve in ..read more

Point of Sale does not support adding a Location or License plate when creating a Cash and Carry transaction.  Because of this, the Location must default from the Warehouse. For Commerce stores, if setting location, there should be a location for the sales floor and a location for the backroom.  The location for the sales floor should not have license plate tracking set on the Location profile. When creating a location profile that tracks License Plate, the Use License Plate tracking is set to Yes.  There are valid reasons for setting the location this way. When the Location i ..read more

This article explains how payment refunds are generated through call centers when returns are created, or when orders or order lines are canceled: Refund payment processing in call centers - Commerce | Dynamics 365 | Microsoft Learn Something important to pay an attention: Some functional details on that topic to be able understand how call center refunds work: When canceling an order that was originally created in call center – we will attempt to refund back to the original payment method. If the original payment method cannot be found (this happens if the order being canceled was not origina ..read more

If you receive an error that Account numbers are missing or do not exist, go through the following to make sure all accounts are setup: Verify all accounts are valid and allowed for posting in the account structure General Ledger>>Ledger setup >>Ledger – Note Account structure. Drill into Account structure and verify accounts are valid and allow posting. Select Edit if anything needs to be changed.  When finished Activate.   Commerce: Retail and commerce >> Channels>> Stores >> All Stores and select your store. Verify the Default customer is valid. S ..read more

Commerce orders do not support Credit Management and Credit Management Blocking Rules.  This should not block the Customer Credit Limit Check. Below is the documentation and section of the document advising that Commerce is not supported: https://docs.microsoft.com/en-us/dynamics365/finance/accounts-receivable/cm-sales-order-credit-holds#free-text-invoices-orders-and-project-invoice-support-in-credit-management   There was a bug in previous builds around Commerce orders not bypassing the Credit Management Blocking Rules and we were seeing errors when posting Commerce Statements such ..read more