Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI. The post Copilot for Dynamics 365 Commerce revolutionizes retail with AI appeared first on Microsoft Dynamics 365 Blog ..read more

In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service. The post Elevating experiences with AI, from productivity to personalization  appeared first on Microsoft Dynamics 365 Blog ..read more

In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies. The post G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365 appeared first on Microsoft Dynamics 365 Blog ..read more

Amid the growing demand on CFOs to catalyze growth, maintaining a holistic view of business performance has never been more crucial. Data-driven finance leaders not only ensure this is possible within their team, but also empower the entire organization with access to the analysis and insights needed to make informed decisions within the flow of their work, securely. The post Experience the new generation of financial analytics and reporting in Microsoft Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog ..read more

We are thrilled to announce the public preview of Approvals management in Dynamics 365 in release 10.0.41. Approvals management is a mobile experience that unifies approval workflows across the Dynamics 365 product family. The post Approve on the go with Dynamics 365 Approvals management appeared first on Microsoft Dynamics 365 Blog ..read more

On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. For Project Service Automation customers on US government cloud, we will have a future announcement regarding upgrade and the availability of Project Operations. Beginning March 31st, 2025, Microsoft will no longer support PSA on commercial cloud The post Announcing End of Support for Dynamics 365 Project Service Automation (PSA) appeared first on Microsoft Dynamics 365 Blog ..read more

Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams appeared first on Microsoft Dynamics 365 Blog ..read more

EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. But adding all those facets—and their attendant data streams—to the picture can clutter the frame, hampering the agility of an ERP platform.  The post Generative AI in ERP means more accurate planning across the organization   appeared first on Microsoft Dynamics 365 Blog ..read more

Introduction  In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. We’re excited to address this with a powerful new feature in Microsoft Dynamics 365 Supply Chain Management Landed Cost module, enabling quality control for goods in-transit orders.  Addressing a Critical Gap in Supply The post Enhancing Supply Chain Integrity: introducing quality control for goods in-transit orders in Dynamics 365 SCM  appeared first on Microsoft Dynamics 365 Blog ..read more

The schedule board now utilizes the computer's local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without reconfiguring each time they return to the board. The post Your Board, Your Way – Optimize schedule board navigation patterns in Universal Resource Scheduling appeared first on Microsoft Dynamics 365 Blog ..read more