The Chaos Of Social Media Managment It’s 2024 and we all understand the criticality of social media for a brand. By now many of us would have seen many social media management tools. If at all you have an organization, then you have Facebook, Instagram, Twitter, maybe even Pinterest and LinkedIn- that is a lot to handle! Everyday feels like a juggling act. You scramble to create new content for each, remembering their specific formats and size specifications. You’re constantly switching between apps, logging in and out, just to schedule a few posts. But in the chaos, you miss comment ..read more

Introduction Let us try to understand Google Review Management tool or review management on any platform.  Picture this: you’re on the hunt for a new restaurant. Or perhaps, you’re looking for a reliable hairdresser. Maybe, you even need a good plumber. What’s your first move? If you’re like the 93% of consumers out there, you’re probably checking out the online reviews. Yes, those little stars and comments are like the internet’s version of neon signs, guiding us towards the best choices. In this digital age, a positive online review can be a game-changer, drawing in new customers and ..read more

Welcome to the future! With 2 BILLION global users, WhatsApp is the secret weapon for businesses. Imagine texting with your favorite customers, having meaningful connections, and watching the results roll in. We have put together an insightful guide for you to leverage the WhatsApp business platform for your brand. Demystifying the Magic of WhatsApp for Business Who doesn’t love getting a personal message from a friend? WhatsApp messages are opened about 90% of the time! They feel personal and interactive, creating a unique space for businesses to connect with their customers intimately. Yo ..read more

We mean every word when we say great customer experience is crucial for long-term business success! On that note, we’ll tell you why we’ve developed this “CX Glossary.” While CX is a combination of product quality, brand reputation, and other factors, customer service plays a significant role in defining the CX of a business. And excellent customer service is always a result of fantastic support agents & state-of-the-art CX tech stack. This CX Glossary is written to empower your support agents by decluttering the necessary CX jargon they encounter daily. And hey, even if you’re someone ..read more

What frustrates you more? Is it trying to contact a business and getting different responses where the responses are wildly different on phone, email and social media? Or, is it receiving a seamless experience regardless of the channel you use? Picture this: You have an issue with your order. You call customer service but get no resolution. So, you turn to email, hoping for better luck. But again, you are forced to explain your problem from the beginning. Sound familiar? Customers often feel this disconnect when reaching out to brands through various channels. This is a pain point we are try ..read more

Customer support services play a pivotal role in the success of enterprise-level B2B businesses. With the increasing complexities and demands of modern business operations, ensuring seamless and efficient customer support has become more critical than ever. This is where the emergence of AI customer support chatbots brings a revolutionary solution. As businesses seek to enhance their customer support experiences while also optimizing costs, AI chatbots have emerged as a game-changing technology with significant potential benefits. These advanced chatbots are designed to simulate human conver ..read more

Hey folks, Let’s talk about the exciting world of multichannel and omnichannel approaches.  We’ll explore what is an omnichannel strategy and why moving to an omnichannel strategy is vital for creating steadfast brand devotion, especially when there’s fierce competition in the market.  Customers engage with companies across different touch points – online, in stores, and on phones. Having a strategy that weaves together interactions across these channels is key.  It provides a seamless, unified brand experience. Without this, customers get frustrated when information is incon ..read more

A recent report by 10x Banking has revealed that banks across the globe are witnessing as much as a 20% drop in customer retention rates. This is mainly due to slow digital transformations leading to poor customer experience in banking. And guess what? The churned customers are heading to Neobanks – the banks that offer digital banking services and great customer experience. So, legacy banks, at this point, have to start improving banking experiences to stay competitive with the new-age banks. This is something that we’ll be discussing in this article – how to improve customer experience i ..read more

From groceries to vehicles, there’s NOTHING you can’t buy online today! The scope of eCommerce has grown rapidly in the last 4 years. And, of course, the global lockdown had everything to do with it. If we talk numbers, the US eCommerce revenue market amounted to 767.7. billion US dollars in 2021. The same for Europe was 731.73 billion US dollars. Active online shoppers have increased from 225.2 million (2017) to 354.7 (2021). While the lockdown has died down (for good!), the e-commerce market continues to grow! And, why not? Who doesn’t love the convenience of ordering things from the comfo ..read more

A quicker email response time is THE competitive edge you need to be looking into! Even before the advent of Live Chat, emails remained the sole pillar of 24/7 support. And they continue to do so! Emails are asynchronous. They allow customers to send their inquiries at any time of the day. This flexibility suits both – customers’ and support agents’ schedules. Thus, emails are one of the most versatile channels for resolving issues thereby making it a critical factor in customer satisfaction.  For customer support agents across various industries, ensuring a swift response to emails is ..read more