Philip King FCICM, former Small Business Commissioner and advisor to PKF Littlejohn Advisory, believes a ‘back to basics’ approach would help many businesses overcome the late-payment challenge. Philip-King Businesses across all sectors are under pressure. One only has to look at the number of failures in the hospitality industry to know this to be the case. The recent failures of The London Cafe Company, more commonly known as the Pumpkin Cafe and the recently reported refinancing struggles that the Stonegate Pub Company face in the coming weeks further proves the point. It is an established ..read more

There are several benefits that a micro-market at your organisation can provide, including time management and a productivity boost for your employees.   Just picture yourself operating a self-service convenience store on your company’s premises. Various food and snack alternatives are available around the clock thanks to this innovative concept—a micro market. It’s convenient, inexpensive, and promotes healthy choices for your staff.   Finding ways to boost worker happiness and speed up processes is essential in today’s fast-paced, time-sensitive environment when productivity is par ..read more

The hospitality industry demands adaptation in the fast-changing world of information technology and artificial intelligence. Micro markets are the key players revolutionising the hospitality industry! These small and specialised food and beverage vendors welcome you in hospitality establishments whether you are in hotels, restaurants, or even at the airport. It’s popular whether you travel, entertain yourself, or even for event planning services. Embracing Innovation: The Rise of Automated Micro Markets in Hospitality According to a 2021 article by the BBC, David Llewellyn, the Chief Executiv ..read more

In the hotel industry and broader hospitality sector, the spirit of exceptional service relies heavily on the engagement and enthusiasm of its employees. These individuals are at the frontline of your business, with the greatest level of contact with your customers. As such, they are perhaps the most powerful influencer on customer satisfaction. Amid pressures of high staff turnover and the constant aim to excel, creating an atmosphere where employees feel appreciated, listened to and motivated is an ongoing challenge for HR managers and team leaders. In this article, award-winning employ ..read more

Sommet Education, an international leader in hospitality management education, has unveiled a new step in its strategic digital expansion initiative. Focused on elevating executive and lifelong learning, the group has introduced a range of innovative online executive certificates to meet professionals’ evolving needs and enhance their expertise across diverse industries, which are available through Glion Institute of Higher Education and Les Roches starting next month. The surge in digital education represents a transformative shift in the global learning landscape, driven by advancements in t ..read more

Senior executives from Kew Green Hotels, the Charge Point Operator (CPO) PoGo Charge and ChargeSafe gathered at the Holiday Inn Birmingham in Chapel Lane for the launch of the initial phase of up to 40 new charging hubs set to be installed at hotels across the UK, enhancing public charging availability and accessibility.   PoGo Charge’s new Birmingham hub at Holiday Inn Birmingham has six 200kW ultra-rapid PoGo Touch Plus chargers for day-time visitors and six 7kW AC Posts more suited to overnight guests. Each of the 12 bays is clearly marked with hatched areas in front each charger ..read more

Hokodo, the B2B eCommerce Association, OroCommerce and Greenwood Consulting have released a joint report that explores the habits and e-commerce expectations of business buyers. The report found that 93% of F&B B2B buyers surveyed make their purchases via online platforms. Of this, 69% make over half of all their purchases online and 98% said they will  make more or the same number of purchases online in 2024 as they did last year, signifying the growing prevalence of e-commerce in F&B business trade. However, respondents said that they often face a poor user experience with onlin ..read more

London, 16 April 2024: Celebrate National Tea Day on Sunday 21 April with one of three distinctive afternoon tea experiences across Jumeirah Hotels & Resorts’ global portfolio: A sugar-free tribute to British botany At The Carlton Tower Jumeirah, guests will experience a fresh take on the traditional afternoon tea, with a menu that steps away from refined sugars, instead focusing on the natural sweetness of whole fruits to deliver a unique sensory experience through the best of British flavours. Delivering a luxurious celebration of British classics with a refreshing twist, the hotel’s Sco ..read more

Hospitality may be the ‘happiness industry’, but if you are a hotel owner or operator it is a serious business, with staff, suppliers and lenders who must be paid on time, as well as investors/shareholders who must be rewarded. Get the sums badly wrong and you will quickly go out of business. That is why the revenue management function is so crucial to the industry. An effective revenue management strategy provides a roadmap to financial sustainability in the long term, through optimising the commercial resources within the property – not only the rooms but all the other income generators too ..read more

Skiing is a popular outdoor sport, with many people hitting the slopes for some much-needed time on the snow. In fact, #skiing trended on TikTok in mid-February with 16 million views as more people looked for tips, tricks, and locations to explore. If you’re looking for the perfect gap year ski season in 2025, finding snow-sure destinations is a surefire way of enjoying your time. From Ja-pow to just-wow destinations, there’s somewhere for everyone. Gary Clark, Academy Director at Basecamp, said: “Whether you’re scouring social media for the best snow locations for your next ski trip or checki ..read more