Revitalising Team Motivation: 6 Strategies for Today’s Workplace
The Retail Solution Blog
by Duchesa Mae
4d ago
Managers often ask, “How do I motivate my team members?” It’s a common query in business environments or during training courses. While the carrot-and-stick method has been a go-to for many, bestselling author Daniel Pink aptly dubs it, “If you do… then you will get…,” highlighting its outdated nature and potential to stifle creativity. So, in a world where the carrot-and-stick approach is losing its lustre, how can you effectively motivate your team? Here are six strategies that focus on understanding individual motivations and fostering a positive work environment: 1. Personalised Motivation ..read more
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The Crucial Role of Recognition in Leadership Culture
The Retail Solution Blog
by Duchesa Mae
1w ago
In previous discussions, I’ve emphasised the amazing power of positive feedback and its universal benefits across all roles. However, it’s disconcerting to note that a significant portion of team members receive minimal to no positive recognition, as revealed by Gallup research, where less than a third of employees strongly agree that their company acknowledges team achievements. Fortunately, reversing these statistics is not a massive task. The key lies in actively observing and acknowledging individuals and teams for their accomplishments. The secret sauce? Spot the positive actions and prom ..read more
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Blood donation 100!
The Retail Solution Blog
by Duchesa Mae
2w ago
Very proud to end 2023 with my 100th whole blood donation, a cause I have been supporting for some time now! With the blood service always short on donors, I do my best to get along every 3 months to make a small difference. So for anyone out there who is thinking of donating blood, please pop into to your local donor ceentre and help make a difference too. Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a ..read more
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Christmas Greetings!
The Retail Solution Blog
by Duchesa Mae
2M ago
      Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and selling skills. The post Christmas Greetings! first appeared on The Retail Solution ..read more
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Embracing The Word “We” Instead of “I”.
The Retail Solution Blog
by Duchesa Mae
2M ago
Leading effectively is undeniably challenging. As leaders, we must not only focus on our individual performance but also on the performance of our team members. Leaders cannot afford to have a bad day or even a momentary lapse, as it sends the wrong message to the team and quickly erodes morale. Consistency is key, alongside being inspiring, visionary, quick-thinking, and possessing a multitude of other essential skills. Leadership entails rallying the team and fostering a sense of collective purpose. It’s about aligning everyone’s efforts, fostering a strong sense of team cohesion, and ackn ..read more
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Four Essential Tips for Boosting Team Engagement
The Retail Solution Blog
by Duchesa Mae
3M ago
The ability to attract and retain exceptional staff is crucial for the success of every business. Retaining talented employees has become even more vital, and this necessitates strong leadership, an area where we unfortunately fall short. The impact of strong leadership on team engagement is significant, as performance flourishes when teams are fully engaged. I came across a remarkable article by Ron Carucci, a Forbes contributor, who interviewed bestselling author Mark Crowley, renowned for his book “Lead from the Heart.” Crowley shared four key points, complemented by my own insights, that w ..read more
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Why Is There A Scarcity of Exceptional Leaders?
The Retail Solution Blog
by Duchesa Mae
3M ago
In spite of the staggering expenditure on leadership training, CEOs continue to lament the absence of exceptional leaders within their organisations. In 2018 alone, businesses globally poured a staggering $366 billion into leadership development initiatives. However, this substantial investment has failed to yield the desired outcomes of producing high-quality leaders. A well-known comment is that people do not leave companies; they leave poor bosses. Regrettably, this phenomenon persists all too frequently, resulting in significant financial losses for businesses and the departure of invaluab ..read more
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How To Sell More To Customers To Create A Win-Win
The Retail Solution Blog
by Duchesa Mae
3M ago
It may sound peculiar, but I genuinely love the process of selling, when it is executed well and prioritises the customer’s needs. Unfortunately, there are countless examples of poor selling practices occurring every day, which not only frustrates customers but also puts undue pressure on team members who feel obligated to do it. I advocate for a mindset shift among managers and team members, encouraging them to let go of the pressure to sell and instead view the process as an opportunity to inform customers about relevant options they may not be aware of. This change in perspective brings imm ..read more
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How Aligning Goals Can Set Your Team Up For Success
The Retail Solution Blog
by Duchesa Mae
3M ago
As a leader, achieving a collaborative work environment, goes a long way in helping your team achieve your objectives. One key element is setting clear expectations, enabling team members to understand what constitutes a job well done and empowering them to meet those expectations. Unfortunately, many retailers overlook this critical step, leading to team members who are disconnected from the retailer’s overall vision and store objectives. It is understandable that most people dislike being told what to do. However, when training both new and existing team members, it is crucial to provide cle ..read more
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8 Steps To Enhance Your Leadership Skills
The Retail Solution Blog
by Duchesa Mae
4M ago
I am always thrilled to share insightful research from Gallup, a global management consulting and research organisation known for delving deep into the psyche of leaders. One of their articles they highlighted eight behaviours exhibited by the world’s most exceptional leaders. Here are the 8 behaviours, accompanied by my own observations: 1. Connect purpose to individual and team action: It is essential for every employee to understand the “why” behind their work, beyond mere obedience. Our coaching model brilliantly embeds this principle, ensuring team members comprehend the purpose behind th ..read more
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