Christmas Greetings!
The Retail Solution Blog
by Duchesa Mae
2M ago
  Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, The post Christmas Greetings! first appeared on The Retail Solution ..read more
Visit website
Why We Need to Step Up Our Customer Service Game
The Retail Solution Blog
by Duchesa Mae
2M ago
The Australasian approach to customer service often falls short, with many staff viewing customer service roles as just a job, not a career. Comparisons to the U.S. frequently highlight better service, particularly in tipping-based environments, where employees rely on exceptional service to boost their income. In my The post Why We Need to Step Up Our Customer Service Game first appeared on The Retail Solution ..read more
Visit website
Here’s Why Bad Bosses Drive Talent Away
The Retail Solution Blog
by Duchesa Mae
2M ago
The saying “people don’t leave bad companies; they leave bad bosses” couldn’t be more accurate. It’s surprising how often I hear from colleagues and friends that they’ve either quit or are considering leaving their jobs because of a bad boss. Despite great working conditions and numerous perks, The post Here’s Why Bad Bosses Drive Talent Away first appeared on The Retail Solution ..read more
Visit website
The Three Secrets of Top Performing Store Managers
The Retail Solution Blog
by Duchesa Mae
3M ago
Great store managers consistently achieve outstanding results, regularly hitting their KPIs, maintaining low staff turnover, and minimising customer complaints. The good news is that most store managers can reach this level—with the right attitude. A positive mindset makes them open to feedback and eager to improve. What The post The Three Secrets of Top Performing Store Managers first appeared on The Retail Solution ..read more
Visit website
How Smart in Store Practices Drive Sales Growth
The Retail Solution Blog
by Duchesa Mae
3M ago
The recent news about retail has been overwhelmingly negative, with headlines focusing on store closures, struggling iconic retailers, and the growing shift to online shopping. However, amid this gloom, some retailers continue to thrive, increasing their sales year after year. This success isn’t accidental—it’s the result of The post How Smart in Store Practices Drive Sales Growth first appeared on The Retail Solution ..read more
Visit website
Googles Top 10 Leadership Behaviours
The Retail Solution Blog
by Duchesa Mae
3M ago
Exceptional leadership is key to inspiring and guiding a team. Millennials, in particular, seek leaders they can admire and learn from, yet great leaders are often in short supply. To help improve leadership skills, it’s beneficial to learn from successful examples, such as Google’s approach. Google has The post Googles Top 10 Leadership Behaviours first appeared on The Retail Solution ..read more
Visit website
3 Key Behaviours for Retail Leaders to Boost Productivity
The Retail Solution Blog
by Duchesa Mae
3M ago
  The ability of business leaders to motivate and empower their teams is unfortunately rare. While many leaders perform adequately, truly amazing leaders are few. In retail, strong leadership from store and regional managers is crucial for customer engagement and delivering results. Leadership directly impacts team performance. The post 3 Key Behaviours for Retail Leaders to Boost Productivity first appeared on The Retail Solution ..read more
Visit website
How to Upsell Brilliantly
The Retail Solution Blog
by Duchesa Mae
4M ago
The term “upselling” and its variations (add-on selling, cross-selling, suggestive selling) have been around for years. However, many frontline retail employees view “selling” negatively, feeling it means pushing customers to buy more. This mindset can lead to resistance and eye rolls when these strategies are suggested to The post How to Upsell Brilliantly first appeared on The Retail Solution ..read more
Visit website
Boosting Team Member Engagement For Exceptional Customer Experiences
The Retail Solution Blog
by Duchesa Mae
4M ago
I’ve often highlighted the poor state of staff engagement in Australia, where reports show around 70% of teams are disengaged. This is detrimental to providing an exceptional customer experience, which I believe only happens when customers interact with engaged and motivated employees. Customers typically give you one The post Boosting Team Member Engagement For Exceptional Customer Experiences first appeared on The Retail Solution ..read more
Visit website
The Importance of Coaching for Managers and Their Teams
The Retail Solution Blog
by Duchesa Mae
4M ago
Coaching is a concept that has been around for years, yet many expect that when someone is promoted into a managerial role, coaching skills will automatically follow. In reality, few managers naturally possess these skills. Despite this, managers are expected to help their teams excel in areas The post The Importance of Coaching for Managers and Their Teams first appeared on The Retail Solution ..read more
Visit website

Follow The Retail Solution Blog on FeedSpot

Continue with Google
Continue with Apple
OR