
The Retail Solution Blog
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The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses. Their mission is to help retail business owners maximise the potential of their staff, recruiters and turnover. Subscribe to keep up with the latest updates from this blog.
The Retail Solution Blog
2M ago
Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service,
The post Christmas Greetings! first appeared on The Retail Solution ..read more
The Retail Solution Blog
2M ago
The Australasian approach to customer service often falls short, with many staff viewing customer service roles as just a job, not a career. Comparisons to the U.S. frequently highlight better service, particularly in tipping-based environments, where employees rely on exceptional service to boost their income. In my
The post Why We Need to Step Up Our Customer Service Game first appeared on The Retail Solution ..read more
The Retail Solution Blog
2M ago
The saying “people don’t leave bad companies; they leave bad bosses” couldn’t be more accurate. It’s surprising how often I hear from colleagues and friends that they’ve either quit or are considering leaving their jobs because of a bad boss. Despite great working conditions and numerous perks,
The post Here’s Why Bad Bosses Drive Talent Away first appeared on The Retail Solution ..read more
The Retail Solution Blog
3M ago
Great store managers consistently achieve outstanding results, regularly hitting their KPIs, maintaining low staff turnover, and minimising customer complaints. The good news is that most store managers can reach this level—with the right attitude. A positive mindset makes them open to feedback and eager to improve. What
The post The Three Secrets of Top Performing Store Managers first appeared on The Retail Solution ..read more
The Retail Solution Blog
3M ago
The recent news about retail has been overwhelmingly negative, with headlines focusing on store closures, struggling iconic retailers, and the growing shift to online shopping. However, amid this gloom, some retailers continue to thrive, increasing their sales year after year. This success isn’t accidental—it’s the result of
The post How Smart in Store Practices Drive Sales Growth first appeared on The Retail Solution ..read more
The Retail Solution Blog
3M ago
Exceptional leadership is key to inspiring and guiding a team. Millennials, in particular, seek leaders they can admire and learn from, yet great leaders are often in short supply. To help improve leadership skills, it’s beneficial to learn from successful examples, such as Google’s approach. Google has
The post Googles Top 10 Leadership Behaviours first appeared on The Retail Solution ..read more
The Retail Solution Blog
3M ago
The ability of business leaders to motivate and empower their teams is unfortunately rare. While many leaders perform adequately, truly amazing leaders are few. In retail, strong leadership from store and regional managers is crucial for customer engagement and delivering results. Leadership directly impacts team performance.
The post 3 Key Behaviours for Retail Leaders to Boost Productivity first appeared on The Retail Solution ..read more
The Retail Solution Blog
4M ago
The term “upselling” and its variations (add-on selling, cross-selling, suggestive selling) have been around for years. However, many frontline retail employees view “selling” negatively, feeling it means pushing customers to buy more. This mindset can lead to resistance and eye rolls when these strategies are suggested to
The post How to Upsell Brilliantly first appeared on The Retail Solution ..read more
The Retail Solution Blog
4M ago
I’ve often highlighted the poor state of staff engagement in Australia, where reports show around 70% of teams are disengaged. This is detrimental to providing an exceptional customer experience, which I believe only happens when customers interact with engaged and motivated employees. Customers typically give you one
The post Boosting Team Member Engagement For Exceptional Customer Experiences first appeared on The Retail Solution ..read more
The Retail Solution Blog
4M ago
Coaching is a concept that has been around for years, yet many expect that when someone is promoted into a managerial role, coaching skills will automatically follow. In reality, few managers naturally possess these skills. Despite this, managers are expected to help their teams excel in areas
The post The Importance of Coaching for Managers and Their Teams first appeared on The Retail Solution ..read more