Luca Vitali | Skype for Business Blog
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Luca Vitali is a Microsoft MVP, Skype for Business and Teams Enterprise Voice Specialist. Follow this blog where he shares his thoughts on Microsoft UC, Skype for Business, Teams, Exchange and Sonus SBC.
Luca Vitali | Skype for Business Blog
2M ago
Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on a Calendar scheduling. For example they wants to change the “On-Duty mobile number” based on the On-Duty Operator’s shift Let’s see how! Prerequisites #1: Azure Automation setup We will use (again!) the Azure Automation solution to achieve ..read more
Luca Vitali | Skype for Business Blog
10M ago
Hi All, in a recent alert in the M365 Message Center (MC540239 – SIP certificate to MSPKI Certificate Authority change) Microsoft ask Customers to update their SIP devices and SBC to trust this new CA Cert. Let’s see how to manage this task on a Ribbon SBC How to import DigiCert Global Root G2 CA ..read more
Luca Vitali | Skype for Business Blog
10M ago
Hi All, few days ago Microsoft realeased two new settings into Teams Calling Policies: Key notes As always, I hope this could help some of you.Best RegardsLuca ..read more
Luca Vitali | Skype for Business Blog
1y ago
Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on the number of available Agents; for example they wants to change the “maximum calls in the Queue” (OverflowThreshold) on a percentage of available (OptIn) Agents. Let’s see how! Prerequisites: Azure Automation setup We will use (again) the ..read more
Luca Vitali | Skype for Business Blog
1y ago
Hi All, recently a Customer presented me this issue: at the end of the creation process of a new Team in Microsoft Teams, you get the message “You are not authorized”, with the option to close or go back. After few tests, we discovered that the issue appears only if you use a Sensitivity Label ..read more
Luca Vitali | Skype for Business Blog
2y ago
Hi All, this article will show you how to register a Spectralink IP-DECT Server (6500 and 400) to a pair of Ribbon SBC EDGE (1K, 2K, SWe Lite). This is a very common scenario in Customers migrating from SfB to Teams, with the Spectralink IP-DECT server previously configured as an SfB trusted app and now ..read more
Luca Vitali | Skype for Business Blog
2y ago
Hi All, one of the new feature of Microsoft Teams is the CART (Communication Access Realtime Translation) integration into meetings (announcement here What’s New in Microsoft TeamsNovember 2021). How to enable the CART feature You can easily enable the new CART feature in the Meeting Options window Flag the “Provide CART Captions” option ..read more
Luca Vitali | Skype for Business Blog
2y ago
Hi All, sometimes you have to establish an Authenticated SIP Trunk between your Ribbon SBC EDGE (1K/2K/SWe Lite) and your ITSP. This is a quite easy task, described here “Configuring SBC Edge with ITSP that Requires Digest Authentication with 401 Unauthorized Challenge” and summarized in these three steps: Add a Remote Authorization Table Add a ..read more
Luca Vitali | Skype for Business Blog
2y ago
Hi All, Microsoft Teams Music On Hold behaviour could be sometimes difficult to understand, particularly in Auto Attendand and Call Queue scenarios. I hope this table could help you How Ms Teams Phone System manage Music on Hold Microsoft Teams uses different call flows for MOH : SIP REFER based MOH (MOHv1) SIP RE-INVITE based ..read more
Luca Vitali | Skype for Business Blog
3y ago
I’m honored to be nominated for the Best Community Blog Award in the Tech Community Awards 2021!Vote here: Tech Community Awards – Commsverse | A Microsoft Teams Conference The others Microsoft MVP nominated are:Alex EggersTom MorganJoão Ferreira Good Luck to everyone! Luca ..read more