Note: this blog contains images, if you do not see them please click refresh in your browser. Closed Caption options are found under the room’s Preferences menu: Line captioning uses the Enter key to enter text into the CC pod. Word-by-word captioning uses the space key to enter text into the CC pod. When using captions in Adobe Connect, as a designated in-room captioner you might have made a typo or added some test entries you want to remove. Or you wish to format your captions with line breaks to make your captions more logical. The following keyboard shortcuts are available for either CC m ..read more

On a Mac privacy settings are handled differently to Windows. When joining an Adobe Connect meeting room on a Mac some of the following actions may be needed. We recommend you download and install the Connect Client application to join your Connect meetings. Joining via the browser is supported and you will be able to participate in your session and perform most tasks, however for the best experience we recommend you do use the App. Note: This article contains illustrations. You may need to refresh your browser to render them viewable. I have noticed that Firefox has been particularly problema ..read more

This article applies to on-premise deployments of Adobe Connect and is intended for Adobe Connect server administrators. Adobe Connect refers to settings in the log4j file; it uses the settings in log4j, so much of the functionality is documented here: https://logging.apache.org/log4j/2.x/manual/appenders.html. Looking specifically at the section entitled “Rollover Strategies” towards the middle of the page. It says this: The default rollover strategy accepts both a date/time pattern and an integer from the filePattern attribute specified on the RollingFileAppender itself. If the date/time pat ..read more

This error or one similar may appear in the debug log: [09-30 13:24:37,036] https-8443-1 (ERROR) Feature “/system/login/ok” requires use of HTTP POST request method Select SSO integration may call the /system/login/ok path with a GET request, for example: HTTP::redirect https://[HTTP::host]/system/login/ok?next=[URI::encode https://[HTTP::host][HTTP::uri]] We restricted this option in 11.3 OOTB; it is very simple to re-enable. Either update the SSO integration so that a GET call to /system.login/ok is not needed to finish the login process. Or whitelist this path in feature.xml for GET req ..read more

The option to send Chat Pod activity from an Adobe Connect Meeting is a function allowed for Meeting Hosts. The format of the email may be affected by third-party email settings. For example see the formatting setting options in Outlook: The option to remove line breaks when checked as above may result in the Chat Pod email content formatted with many corresponding chat entries on the same line. Unchecking that option will format additional line breaks. If the Chat Pod email format does not appear as desired, changing the message format option can help ..read more

After upgrading to Adobe Connect 11.2.3, the Recording Edit page may remain forever stuck on the Saving Edits page, while you may be trying to Edit or trim a recording. You will notice that the actual recording does however gets edited as per expected, so the edits do get saved, it is just the Saving Edits page which remains stuck in a spinning wheel forever. The root cause of this issue has been identified with 11.2.3 version and has been subsequently solved with the 11.2.3a patch update. The 11.2.3a patch update is available to download from our Patches link : https://helpx.adobe.com/adobe-c ..read more

After upgrading to Adobe Connect 11.2.3, the Recording Edit page may remain forever stuck on the Saving Edits page, while you may be trying to Edit or trim a recording. You will notice that the actual recording does however gets edited as per expected, so the edits do get saved, it is just the Saving Edits page which remains stuck in a spinning wheel forever. The root cause of this issue has been identified with 11.2.3 version and has been subsequently solved with the 11.2.3a patch update. The 11.2.3a patch update is available to download from our Patches link : https://helpx.adobe.com/adobe-c ..read more

ISSUE DESCRIPTION: Uploaded PPT in Adobe Connect Meeting has images which are inappropriately cropped. This happens only in Standard view. Slide viewed in Microsoft PowerPointSlide viewed in Adobe connect meeting ENVIRONMENT: Adobe connect Meeting Standard view Adobe connect 11.2 and Above Adobe connect hosted/on-premise SOLUTION: Right click on the image of slide in Microsoft PowerPoint and Save as Picture. Click on Save as Picture You will see the file extension of the image: If the image is saved as jpeg then save it in “png” format and replace it with the image in ppt slide. Click ..read more

Problem: When you click an Adobe Connect meeting URL the Adobe Connect Application does not launch. Note: This article contains illustrations. You may need to refresh your browser to render them viewable. I have noticed that Firefox has been particularly problematic with this WordPress blog. Cause: Your Mac is missing the ~/Library/LaunchAgents/ folder When you click an Adobe Connect meeting URL the Connect App launches automatically by using the Adobe Connect Detector If the Connect App is installed correctly on Mac OS you will see a file com.adobe.connectDetector.plist inside the folder  ..read more

ISSUE DESCRIPTION: Uploaded ppt in connect meeting has images which has its portion cropped. This happens only in Standard view. Slide viewed in Microsoft PowerPointSlide viewed in Adobe connect meeting ENVIRONMENT: Adobe connect Meeting Standard view Adobe connect 11.2 and Above Adobe connect hosted/on-premise SOLUTION: Right click on the image of slide in Microsoft PowerPoint and Save as Picture. Click on Save as Picture You will see the extension of the image: If the image is saved as jpeg then save it in “png” format and replace it with the image in ppt slide. Click on Picture ico ..read more