Now that 2020 is well underway, it is the ideal time to review your business telecoms set-up. Communication is key to all businesses – this is true whether it is senior management talking to staff or your business talking to customers. With this in mind, the business telecoms arrangements you have in place become very important. But how can you get more from yours in the next 12 months? Move to a hosted VoIP system One of the best ways to get more from your business telecoms in 2020 is simply upgrading the systems you use. VoIP is a great option as it not only comes with plenty of addi ..read more

Web RTC, when used as VoIP technology, can produce amazing results. It helps to remove domains from the hands of a few exclusive controllers, releasing it to all the developers out there. As such, businesses can quickly and easily add extra bits of code to produce new features, interactions and even real-time video. While it may seem easy, there are a few mistakes that many beginners (and even experts!) make in web RTC. Here are some of the most common mistakes that are easy to avoid. 1. Only testing locally Many people solely rely on local testing. While this is a good initial idea ..read more

ISDN is a communication method, primarily using pre-existing telephone lines, that allows telephone lines to transmit more than just voices from person to person. More specifically, ISDN allows packets of data to be transferred between parties on the network. This network was the original high-speed internet service and has lasted for over 30 years. Recently, BT announced that the ISDN network was to be shut down, and that could have significant ramifications. Why switch it off? Quite simply, ISDN is becoming increasingly unviable. Whereas the old telephone network was able to transfer ..read more

In 2015, BT announced a major change to the phone network, which is slated to affect millions of businesses across the UK. By 2025, all ISDN and PSTN lines will be switched off to make way for alternative services, meaning that the affectionately-termed analogue POTS (Plain Old Telephone Service) will be a thing of the past. For many years, ISDN has been commonplace among businesses. Simply put, an ISDN, or an Integrated Services Digital Network, is a multi-channel digital service that can handle both voice and data, allowing for multiple phone lines, data transfer and video conferencing ..read more

As 2020 begins to gather pace, all businesses will be looking ahead to see how they can make the most of it. Sustainable growth is key to attract new customers and bring new innovations to how your business works. One way to help your business progress in the coming year is to harness the power of a unified communications system. To do so, many businesses will opt to use a package like hosted Avaya IP Office, which operates via remote servers in the Cloud. But what are these systems and what specific benefits can they deliver to your company? Unified communications is key in 2020 There ..read more

Five years is a long time in business. Just five years after turning down a partnership with Netflix, Blockbuster went from global domination to closure. It’s difficult to predict what will happen with the pace of technological change we’re witnessing. One thing we do know though: in five years’ time the ISDN switch off will occur. Although the transition from ISDN is well underway, many millions of ISDN lines support businesses across the nation with data, voice and connectivity. Back in the 1990s, ISDN – or Integrated Services Digital Network – provided businesses with an opportunity ..read more

All businesses in the modern world need to be working at peak productivity to succeed. With most sectors now seeing fierce competition for customers, this is a key area to focus on. As we move into the New Year, many companies will be looking at ways in they can help staff achieve more in their working day. One great tool that could really help here is Web RTC telecoms. Standing for Web Real Time Communications, this software enables simple and effective peer-to-peer communication via an internet browser. It is also a key part of any modern unified communications strategy to enable your wo ..read more

If you’ve considered upgrading your office with a better network or phone line, then you’ve likely come across Web RTC. But with so much jargon and confusing language surrounding office technology in general, it can be difficult to know which way is up. We take a closer look at exactly what Web RTC telecoms are in relation to your workplace, and why they may be the ideal fit for your business needs. Read on to find out more: What is Web RTC? Web RTC is a form of cutting-edge technology that’s ideal for communications in the office. Standing for Web Real-Time Communications, this unique ..read more

Many business owners will have heard of VoIP by now and be aware of what it is. You may also have heard of using hosted Avaya IP Office which is a VoIP system based in the Cloud, rather than on-site. Although VoIP is not a new way of handling your telecommunications now, you may still be a little unsure as to how it works or whether it would be suitable for your own company to use. To give you a better idea of just what a wide range of industries VoIP systems can be used in, we take a look at 3 sectors which could really get lots from it. Manufacturing A VoIP phone service like host ..read more

One of the most popular telecommunications platforms is still the Avaya IP Office. Whether you go for the hosted version or an on-site set-up, it delivers outstanding features to help any business work more efficiently. One piece of news that may have caught your eye this year though were headlines saying ‘Avaya withdraw ADI licencing’ for their IP Office systems. But what does this cover and does it mean you must upgrade the software your VoIP system uses? Avaya and the withdrawal of ADI licencing Way back in February 2019, Avaya announced that they would no longer supply ADI licences ..read more