In the rapidly evolving world of business, technology is changing the way we work at an unprecedented pace. One of the latest technological advancements that have emerged is the Internet of Things (IoT). This technology has the potential to revolutionize the way businesses operate by providing them with smart access to real-time data and analytics that can help them make more informed decisions, improve efficiency, and reduce costs. The impact of IoT on businesses is expected to be substantial, and it is quickly becoming a crucial aspect of modern business operations.  So, in this blog p ..read more

In the ever-evolving digital landscape, social media has become an essential tool for businesses of all sizes and industries. As we move into 2023, social media is more important than ever for connecting with customers, building brand awareness, and driving sales. With billions of active users on various platforms, businesses have a vast audience to reach and engage with. However, with so many different platforms and options, it can be overwhelming to know where to start. This blog post will guide you through the process of understanding your audience, developing a social media strategy, enga ..read more

Employee happiness and motivation are closely linked, and they are essential for achieving high performance and productivity. Happy and motivated employees are more likely to go above and beyond their job duties, have better attendance, and have a lower turnover rate. Additionally, when employees are happy and motivated, they are more likely to provide excellent customer service and generate positive word-of-mouth about your organization. In this blog, we will be discussing various ways to keep your employees happy and motivated in 2023, including providing flexibility, showing appreciation ..read more

Building a progressive business is about more than just making a profit. It’s about creating an organization that is committed to making a positive impact on society, promoting fairness and economic justice, and being responsible and sustainable in its operations. In today’s society, consumers and employees are increasingly demanding that businesses play a more active role in addressing social and environmental issues, and progressive businesses are rising to meet that challenge. So, because of this, we’ll be exploring the key principles of progressivism and how they can be applied in the busi ..read more

Voice communication is a crucial aspect of many businesses, and call quality is a key factor in determining the effectiveness of these communications. But what exactly is call quality and how can it be monitored? Well, in this blog post, we’ll explore the different aspects of call quality and the various tools that can be used to measure it. We will discuss factors such as call clarity, audio levels, and background noise, as well as the impact that network and device performance can have on call quality. We will also review the different methods for monitoring call quality, including manual te ..read more

The business environment in 2023 is shaping up to be a challenging one, with a number of economic projections and trends that business owners need to be aware of in order to be successful. One of the most important things to keep in mind is that the global economy is expected to see slower growth in the coming year, with some analysts forecasting a potential recession. This slower growth could lead to a decrease in consumer spending, which in turn could negatively impact businesses that rely heavily on consumer demand. Additionally, the ongoing trade tensions between major economies could also ..read more

The BT switch-off is a significant event that will have an impact on both consumers and businesses. In this blog, we’ll give you a comprehensive overview of what the BT switch-off is, why it’s happening, and its potential impact on your business and your customers. By the end of this post, you’ll have a better understanding of the BT switch-off and also be able to prepare accordingly, to avoid any issues in the future. What Is The BT Switch Off?  The BT switch off is the process by which the old ISDN (Integrated Services Digital Network) and PSTN (Public Switched Telephone Network) netw ..read more

Sales is a challenging and dynamic career that requires a wide range of skills to be successful. While understanding technical tools like CRM and creating effective proposals are important, it’s also vital to develop your sales skills. The right combination of technical and sales skills can make all the difference in connecting with potential customers, closing deals and building a successful sales career. In this blog post, we will highlight 8 essential sales skills that every sales professional should master. We’ll be looking into things like: Prospecting Effective Communication Product Ex ..read more

East Trees Health Centre is a Bristol-based medical practice. With over 1600 patients, across a range of different demographics, speaking a range of different languages – their reception and call handling team were desperate for a modernised telephone system that could work for them. We visited Val Denton, the practice manager to get their views on the Yo Experience. Here’s what she had to say… Here’s a transcript of the interview: Tell Us Who You Are And A Little Bit About Your Business… I’m Val Denton, I’ve been a practice manager for over 30 years now – working in practices in and aroun ..read more

Looking for 2023 sales trends? Well, look no further… Here we are again, about to face another new year. With each new year comes a new set of challenges for you and your team. Non-more so than your sales team. As if the past two years haven’t been challenging enough with the pandemic, we’re now facing economic turmoil with the cost of running a business and global markets fluctuating. Many different challenges lay ahead for business owners. The UK economy is set to be in a recession all the way up until the summer of 2023. Because of this, the tough conditions for business owners are only for ..read more