Adaptability-the wherewithal to change (or be changed) to fit new circumstances – is a crucial skill for leaders. The gap between relevance and obsolescence has the potential to grow wider every day in most organisations. If they are to stay relevant and succeed, then ..read more

We all know that the only true constant is change and, in today’s world, nothing is changing more, or growing faster, than information. A 2010 estimate put global Internet traffic at 21 exabytes, that’s 21 million terabytes and a terabyte, for the sake of clarity, is a unit of information equal to one million million. In 2016, global traffic reached 1.1 zettabytes. Again, for the sake of wowness, a zettabyte is 1,000,000,000,000,000,000,000 ..read more

Clayton Christensen, who coined the concept of disruptive innovation in the late 1990s, analysed the phenomenon through the lens of market demand.   Imagine you’re an established corporation, focused on the ..read more

Customer service is one of the most important aspects of running an organisation, no matter what it is that the organisation does. Every organisation has customers. Essentially customer service is simple, but it seems that it’s hard to deliver consistently. Start well with it, and it’s great. Let it slip, and disaster ..read more

People who think they lead or are meant to lead are plentiful. Really successful leaders are rare.  There's no right way to be a leader. Everyone who steps into a management, supervisory, directorial or executive role has a different way of making things happen, of making decisions and of motivating people. But there are some congruent ingredients ..read more

A quick win win for you and your students ..read more

Leadership and management are often confused as being the same thing - but they’re different. One general difference between the two is that leaders have people who follow them, while managers have people who work for and with them. But sometimes one person can be both the leader and the manager. For a small business owner to be successful s/he needs to be both a strong leader and manager to get their team on board with working towards a vision of success. Leadership is about getting people to comprehend ..read more

An article on the art of pitching a winning idea ..read more

On how to handle conflict in the workplace ..read more

Part 3 of Simon Maier's three-part Pitching for New Business series ..read more