Meet our Executive Assistant – Mirapher
Terptree | Changing the world for deaf people
by Aneta Falkiewicz
4M ago
As part of our series introducing you to our team members, we sat down for a chat with Mirapher, who is our Executive Assistant. Mirapher Ungnon Where are you from? I am from the Philippines. I was born and raised on the vibrant island of Mindanao. However, driven by my desire to pursue higher education, I relocated to Cebu, where I completed my college studies, embarked on my career path, and built my own family.   What have you done in your career until now? Throughout my career, I’ve gained extensive experience in the Customer Service industry, spanning a period of 15 years ..read more
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The New Improvements to Access To Work (AtW)
Terptree | Changing the world for deaf people
by Sian Tipping
6M ago
Access to Work has been an extremely useful employment support initiative. Created by the UK government, it was established to bridge the gap between disabilities and the workplace. It has helped individuals with disabilities or health conditions, offering practical and financial assistance that ensures that everyone gets a fair chance to enter and thrive in their chosen profession. In this article, we’d like to dive into the recent changes in the AtW process. We’ll be discussing how things have improved, and how these new features will help you throughout your Access to Work experience! Be ..read more
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Meet our Finance Officer – Danni
Terptree | Changing the world for deaf people
by Aneta Falkiewicz
6M ago
As part of our series introducing you to our team members, we sat down to chat with Danielle, who works as Finance Officer. Danielle Graham Where are you from? My life has mostly been based in North Essex. However, I did spend a lot of time during my teen years in Newbury/Reading in Berkshire for my education.   What have you done in your career until now? All sorts! I’ve been an actress, workshop facilitator, bar staff, Senior Support Worker, Housing Officer, events coordinator, post-woman and bookkeeper… I have probably missed a few out! I love to learn anything and everythi ..read more
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The Deaf Community and the Perception of Disability
Terptree | Changing the world for deaf people
by Sian Tipping
7M ago
This article explores deaf identity and how deaf people perceive the label ‘disabled’. The Contrast Between “deaf” and “Deaf” The difference between “deaf” (lowercase) and “Deaf” (uppercase) is something that should be brought awareness to! It isn’t just a difference in spelling but a difference in identity, self-perception, and engagement with society. People who are “deaf” (lowercase ‘d’) use both spoken and written language, and many use British Sign Language (BSL). These individuals comfortably navigate both the deaf community and the hearing world. On the other hand, “Deaf” individual ..read more
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The Importance of a Positive Deaf Customer Experience
Terptree | Changing the world for deaf people
by Sian Tipping
9M ago
Whether a customer is deaf or hearing, their experience with a business will undoubtedly impact both their loyalty to the business and the likelihood of recommending the business to others. If they have a good experience with your business then they are also more likely to return, and choose your business over a competitor. Business is competitive. We believe that one of the best ways to stand out from the crowd is through a truly exceptional customer experience. When we consider that 1 in 5 individuals in the UK has a hearing loss, we can appreciate the significant size of the ..read more
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Lending Standards Board release new report: Access for d/Deaf customers in banking & credit
Terptree | Changing the world for deaf people
by Aneta Falkiewicz
9M ago
Last night, a brand-new report was launched by the Lending Standards Board (LSB), Access for d/Deaf customers in banking & credit, aimed at guiding financial services on how to create accessible services for d/Deaf customers. The LSB is the primary self-regulatory body for the banking industry, and their Codes compliment the statutory regulation. Nationwide Building Society hosted the event with over 100 people in attendance from across the financial services sector and the d/Deaf community. Where did this all begin? Kathryn Townsend, Head of Customer Vulnerability at Nationwide Building ..read more
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Insights: Being a Notetaker
Terptree | Changing the world for deaf people
by Sian Tipping
9M ago
There are lots of types of Communication Professionals, but in this piece we want to delve more into what it is like being a notetaker. Did you know that our very own Bookings Co-Ordinator, Caroline is a qualified notetaker for deaf students?  We are super excited to share an informative Q&A with Caroline, so you can learn more about what the role involves – and learn a little more about one of the members of our bookings team! Why did you choose this profession exactly? Why are you passionate about it? I love the idea of supporting our students throughout the whole of their de ..read more
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Meet our Deaf Consultant – Aneta
Terptree | Changing the world for deaf people
by Aneta Falkiewicz
9M ago
As part of our series introducing you to our team members, we sat down to chat with Aneta, who works as Deaf Consultant. Aneta Falkiewicz Where are you from? I was born in Poland and have lived in the UK since 2007, and double citizenship makes England feel like home.   What have you done in your career until now? Many things! I was an insurance agent, student activist, journalist about Polish deaf issues, national events organiser and coordinator in Poland, factory worker, support & care worker, caseworker, and deaf advocate. I was also a Polish blogger and recently publi ..read more
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Meet our Head of Customer Experience – Rob
Terptree | Changing the world for deaf people
by Aneta Falkiewicz
11M ago
As part of our series introducing you to our team members, we sat down for a chat with Rob, who is our Head of Customer Experience. Rob Clements Where are you from? I live in South Oxfordshire these days.   What have you done in your career until now? I initially trained to be a Motor Insurance Underwriter. Still, I have spent the last 30 years in various Customer Service and Contact Centre Management roles, mainly within the insurance sector. Still, I did spend ten years working for Camelot, operators of the National Lottery during its infancy.   What is your proudest ac ..read more
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A Successful Book Launch
Terptree | Changing the world for deaf people
by Sian Tipping
11M ago
Unleashing the Value of Deaf Employees: Insights from 'Don't Silence Your Talent' Book Launch Event On January 31st, 2023, the launch of "Don't Silence Your Talent: Unleash the value of your deaf employees" took place at FORA in Soho. The book, written by our founder and CEO, Victoria Williams, is a call for businesses to recognise and value the unique skills and perspectives of deaf employees. CLICK HERE TO PURCHASE The launch event featured a Q&A session with Victoria, with Phil Burgess asking the questions, before the floor was opened to the audience. Valuable questions were asked ..read more
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