Many business functions benefit from process optimization—and your contact center is no exception. Streamlining contact center workflows means less stress on your agents, faster resolutions for your customers, and more money in your pocket. Here, we’re talking all about contact center optimization including how to augment your processes, which KPIs to track, and more. Why […] The post Best practices for effective contact center optimization first appeared on Webex Blog ..read more

In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while alleviating the burden on agents. This requires the use of automation and related technologies to expedite and manage manual processes, ensuring they keep up with fast-changing customer expectations. Fortunately, business process automation offers a solution, particularly tools such as artificial […] The post 10 contact center automation trends to look out for in 2025 first appeared on Webex Blog ..read more

In today’s rapidly evolving digital landscape, where customer expectations are higher than ever, innovation isn’t just a luxury – it’s a necessity! Recent research from Webex revealed that 95% of contact center leaders believe AI is critical for their strategy to enhance customer experiences. Here at Webex Contact Center by Cisco, we’ve been helping customers […] The post Innovation Velocity: Everything that’s new in Webex Contact Center in 2024. first appeared on Webex Blog ..read more

Sustainability and hybrid work goes together. Equipping your offices with beautifully designed Cisco devices allows you to bridge the distance between teams, leverage powerful data and insights, and infuse your workspaces with intelligence. It can also help you get closer to your sustainability goals. From circular design to active usage and optimization, all the way […] The post Driving sustainable hybrid work with Cisco devices first appeared on Webex Blog ..read more

In today’s fast paced digital environment, customer expectations are at an all-time high. Customers demand seamless and consistent journeys across all channels, advanced personalization, fast issue resolution, and humanlike support for self-service experiences. According to PwC study (Experience is everything: Here’s how to get it right), one in three consumers say they will walk away […] The post Six Reasons AI-powered Webex Contact Center helps deliver exceptional customer experiences. first appeared on Webex Blog ..read more

The traditional ways of working have been disrupted. Today’s business and IT leaders are not only coming to grips with a hybrid work environment, evolving customer expectations, and an utter lack of resources. They’re also trying to keep pace with rapid developments in AI and the largely unrealized benefits it promises. That’s why WebexOne was […] The post Transform your business in 2024: It all starts at WebexOne. first appeared on Webex Blog ..read more

We’re honored that CRN has awarded Webex Customer Experience Essentials with a 2024 Tech Innovator Award. The solution was recognized as a winner in the Unified Communications and Collaboration – SMB category. Webex Customer Experience Essentials provides businesses with a simple and cost-effective customer experience solution. It delivers an essential selection of contact center tools […] The post Webex Customer Experience Essentials wins 2024 Tech Innovator Award from CRN  first appeared on Webex Blog ..read more

In today’s fast-paced work environment, finding the right tools to host seamless and engaging events can be challenging. Whether you are managing in-person, hybrid, or virtual events, the need for a flexible and intuitive platform is crucial. At Webex, we understand this need and are dedicated to offering solutions that allow users to seamlessly connect, […] The post Webex Events and Webex Webinars | The ultimate guide to choosing the perfect event solution first appeared on Webex Blog ..read more

Our purpose at Cisco is to power an inclusive future for all. Within our devices business, we drive toward this purpose by building products that eliminate distance between dispersed teams – we call this distance zero – making it feel like you’re in the room together, wherever you are in the world. It’s a concept […] The post Webex wins UC Today’s Best Collaboration Display & other accolades first appeared on Webex Blog ..read more

Collaboration technologies have changed the way that customers interact with many companies, and financial services are no exception to this change. Customers expect simple and boosted digital experiences for loans, banking, credit cards, and customer service.   Collaboration tools allow businesses to deliver the impeccable customer services their clients expect without comprising on critical concerns like […] The post 6 reasons why financial institutions trust Webex Collaboration Suite first appeared on Webex Blog ..read more