Beginner’s guide to call business or personal contacts in the United Kingdom from the United States. We have created this DIY guide to help you have the right codes and the order to key in the codes to make hassle-free calls to the UK. Table of content How to call UK mobile phones from the US? How Do I Call UK Landlines from the US? UK area codes  How to make business calls to the UK from the United States? How much does it cost to call the UK from the US? Does it cost extra to call the UK?  Time zone differences to consider when calling the UK from US   How to cal ..read more

Building an efficient, effective call center isn’t easy — especially when you want to make calls pleasant for your customers and your customer service team. But having the right call center tools can make all the difference. To help you narrow down the top call center tools that are crucial for your small business or mid-market business, we’ve gathered a list of top call center tools you need to cut down on manual processes. Gather insights and clear the way for human connection with your customers using our exhaustive call center tools list. What tools and equipment do you need to set up a ..read more

As your business becomes larger, it’s easy to assume that, at some point, you have to sacrifice the personalized customer service that you used to provide. But by automating and standardizing the right processes with appropriate knowledge base articles, you can give your agents the support they need to spend less time routing calls and spend more time with your customers.  Let’s look at the benefits of calling tools for your customer happiness and sales teams and see how you can pick the best from the different types of call center software for your business to have a positive customer ..read more

If customers hate one thing, it’s being made to wait when trying to get in touch. They’re contacting you because they’ve got a problem, so naturally, they want it to be dealt with as quickly as possible. For business owners, that means your contact center experience must be up to scratch. But how do you go about building a positive customer experience that leaves your customers happier and more satisfied?  We’re going to reveal the ultimate contact center customer experience tips, so you can get your agents working better and increase your sales and customer loyalty. What is a contact c ..read more

Optimizing your contact center is crucial: here are our six sharpest strategies for contact center optimization to improve your efficiency, cut costs, and enhance your customer experience. Good business is all about finding an edge. That might come in the form of a radically new product or service that no one else has developed and which offers a solution that customers are longing for.  Otherwise, your edge might come in the form of a distinctive brand voice that resonates with your audience and helps you stand out from the competition. Or you might get ahead by providing first-class cus ..read more

Contact center outsourcing guarantees cost-effective, customer-focused support, ensuring that your customer comes first every time. Improving customer experience should be at the forefront of your business plan. After all, happy customers don’t only increase your sales; they also provide free advertising in the form of word of mouth. But suppose your in-house team is already brimming with work; in that case, you run the risk of low-quality customer service, misinformation, and an unhappy customer looking to jump ship to your competition. By outsourcing your contact center operations, you can p ..read more

Any business that’s looking to optimize or digitize its phone system, will be familiar with the term ‘cloud telephony’. The pandemic reiterated the growing importance of cloud telephony and how it can help businesses run their telephony operations from anywhere in the world without any telephony hardware reliance.  In this article, we’re covering everything that businesses must know about cloud telephony and the key role it can play in the post-COVID era. In the process, you will also know how to make an informed decision before migrating from their traditional phone system. Whether you ..read more

Contact center outsourcing guarantees cost-effective, customer-focused support, ensuring that your customer comes first every time. Improving customer experience should be at the forefront of your business plan. After all, happy customers don’t only increase your sales; they also provide free advertising in the form of word of mouth. But suppose your in-house team is already brimming with work; in that case, you run the risk of low-quality customer service, misinformation, and an unhappy customer looking to jump ship to your competition. By outsourcing your contact center operations, you can p ..read more

A contact center representative is literally the face of your customer support. It is one hire for which you must exercise extra caution. Here are some traits to look for when hiring a contact center representative. Contact center representatives are likely the biggest front-facing part of your customer support function. They’re the people customers will talk to, complain to, and come to for answers to their problems. They carry the huge responsibility of delivering customer satisfaction over the phone. That makes the task of finding the right staff is a fairly critical decision. The right con ..read more

In the last few decades, customers have come to expect more and more from how businesses communicate with them. In a crowded marketplace customer choice increasingly revolves around service quality, as customers look for faster and easier ways of resolving their queries across a wide range of platforms. Salesforce even found that 80% of customers say the experience a company provides is just as important as its products or services. Unsurprisingly then, contact center technology has come on in leaps and bounds in a race to keep up. We’re going to explore 15 of the biggest trends in contact c ..read more