Newsweek & Forbes Name ROI CX Solutions Clients as Best Customer Service Brands in 2024
ROI Solutions | Call Center & Customer Service Blog
by btbdev
2M ago
ROI CX Solutions is excited to announce that several of our clients have been recognized for their exceptional customer service in Newsweek’s “America’s Best Customer Service 2024” awards and Forbes’ “Best Customer Service 2024.” “We are thrilled and honored to see our longstanding partners recognized in Newsweek’s Best Customer Service awards,” said Rob Schow, CEO of ROI CX Solutions. “Our teams at ROI CX Solutions are truly exceptional and committed to providing world-class customer service for our partners’ brands every day. “Seeing our customer-centric clients receive this recognition tha ..read more
Visit website
Onshore vs Offshore: A Guide to Business Outsourcing Options
ROI Solutions | Call Center & Customer Service Blog
by btbdev
5M ago
When it comes to outsourcing, is it worth keeping things close to home, or should you outsource somewhere further away and reap the cost savings? Considering the benefits of offshoring vs. onshoring often comes down to a reductive analysis of cost vs. quality. However, those aren’t the only distinctions between the two outsourcing options—and there’s a lot of other challenges and considerations to keep in mind between the two as well. So, which is right for you? We’ll dive into both and help you decide in this article. The Basics of Onshore Outsourcing What is onshore outsourcing? Onshore ou ..read more
Visit website
Luxury Retail Clienteling: Enhancing the High-End Shopping Experience
ROI Solutions | Call Center & Customer Service Blog
by btbdev
5M ago
Luxury isn’t just about the product—it’s also about the entire experience customers have with your brand: the relationship they have with your brand, the feeling of wearing or using your products, the status, the exclusivity, the service, and more. But you know this. The question is, how do you create this? Clienteling is the key to not only creating high-end customer experiences, but also creating strong, loyal customers who have a relationship with your brand and get to truly experience luxury. In this article, we’ll explore how luxury retail clienteling works and how you can enhance the h ..read more
Visit website
Inbound Call Center Solutions: When Software Isn’t Enough
ROI Solutions | Call Center & Customer Service Blog
by btbdev
6M ago
When it comes to call center solutions—alongside many other elements in growing brands—the first response is often to scale up technology, or buy more software to solve the problem. And while this is often a good first step, software usually isn’t enough.  The key to using software successfully is having the right team in place to use and manage it.  The right software—even if it’s world-class—isn’t enough to create the inbound call center you need. You actually need the right humans powering that software to create an inbound call center solution that nails it, every time.  If ..read more
Visit website
Maintaining Call Center Compliance in Enterprise Operations
ROI Solutions | Call Center & Customer Service Blog
by edemelo
6M ago
Call center compliance—no one likes to think about it, yet it’s also essential to get right.  The impact of non-compliance is high:  a tarnished reputation  loss of client trust loss of business and revenue expensive legal fees or fines  But maintaining compliance in a call center isn’t always as easy as setting up policies once and never looking at them again. In this article, our call center team—with over 40 years of experience managing and maintaining compliance for enterprise operations—will show you what you need to know about compliance and best practices for mai ..read more
Visit website
How Customer Care Outsourcing Improves Customer Satisfaction
ROI Solutions | Call Center & Customer Service Blog
by btbdev
6M ago
Is customer care outsourcing really worth it?  We’ve been working with clients to manage customer care for decades, and the link between customer care outsourcing and customer satisfaction is obvious—to us, anyways. But if you’ve never outsourced your customer care before, it can feel like handing off a crucial piece of your business to an unknown partner.  In this article, we’ll show you the clear connection between outsourcing and customer satisfaction—and how to ensure your outsourcing partner enables you to increase customer satisfaction.  Understanding the Link Between Ou ..read more
Visit website
BPO Outsourcing Companies: Avoid These Red Flags
ROI Solutions | Call Center & Customer Service Blog
by btbdev
6M ago
Looking for a BPO outsourcing provider can be a daunting task. After all, you’re entrusting them with core aspects of your business, hoping they will get the job done as well as—or even better than—you could do yourself. So how do you find a BPO provider worth trusting? Careful vetting and thorough research. The key is not just in what to look for, it’s also in what to avoid. If you can avoid these commonly overlooked red flags, you’ll already be miles ahead of your competition. The Consequences of Ignoring Red Flags When it comes to BPO outsourcing, ignoring red flags has wider consequences ..read more
Visit website
Call Center Providers – Not All Are Created Equal
ROI Solutions | Call Center & Customer Service Blog
by btbdev
7M ago
Choosing the right call center provider is a make-or-break decision for your business. Not all providers offer the same quality or range of services. This guide will help you understand the different types of call centers, the key factors that set them apart, and how to pick the one that fits your business needs like a glove. Different Types of Call Center Providers Understanding the different types of call center providers is your first step in making an informed choice. Whether it’s in-house, outsourced, virtual, or specialized, each type has its own set of pros and cons. In this section ..read more
Visit website
Contact Center Redundancy: Don’t Get Caught Off Guard
ROI Solutions | Call Center & Customer Service Blog
by btbdev
7M ago
Unexpected disruptions can be a nightmare for contact centers. Power outages, server failures, or a sudden staff shortage can cause chaos. Having a solid redundancy plan can be a lifesaver. Read on to understand what redundancy means in a contact center and how to implement it effectively. Understanding Redundancy in Contact Center Operations Before diving into the nuts and bolts of implementing redundancy, it’s crucial to understand what it actually means in the context of a contact center. Let’s define redundancy and explore its role in keeping your operations smooth, even when the unexpec ..read more
Visit website
The Challenges of Meeting Regulatory Compliance with a Call Center
ROI Solutions | Call Center & Customer Service Blog
by btbdev
7M ago
Navigating the regulatory landscape for call center compliance is no walk in the park. There are ever-evolving rules and high stakes for non-compliance. So, understanding and meeting regulations becomes a critical part of operations in the call center industry. In this blog post, we’ll dive deep into the challenges of regulatory compliance in call centers. We’ll offer insights on overcoming those challenges and explore strategies to keep your call center compliant. Whether you’re new to the game or a seasoned veteran, this guide is your compass in the complex world of call center compliance ..read more
Visit website

Follow ROI Solutions | Call Center & Customer Service Blog on FeedSpot

Continue with Google
Continue with Apple
OR