Improving customer service has been a pillar of business optimisation in recent years. Taking a look at Amazon’s leadership values will tell you all you need to know: the highest performing companies are consumer obsessed; and this is no coincidence. To keep up with the market leaders, businesses are turning to emerging consumer-orientated tools such as chatbots, virtual assistants and robotic process automation (RPA). It is well documented that conversational technology is changing the customer experience game, helping to bridge the gap between businesses and both their current and prospectiv ..read more

Background Since the beginning of 2018 Futr have been working in partnership with Bipolar UK, a national charity dedicated to empowering people impacted by bipolar disorder, in a number of technology-orientated advisory roles with the goal of developing technology that would make it easier to live with bipolar disorder. As their tech partner, Futr were central to the planning, strategising and delivering of Bipolar UK’s pitch to a high-profile funder. The pitch was a success and Bipolar UK secured the hotly contested funding. Now, Futr and Bipolar have been working together in building and de ..read more

Messaging The growing popularity of chatbots is largely thanks to one major recent trend: The growth of messaging apps. Messaging apps like WhatsApp, Facebook Messenger, WeChat and Viber are used by more than three billion people every month. This is staggering when you think social networks themselves like Facebook don’t even get those numbers of users. With their huge popularity, businesses are realising the potential of messaging apps as a major new channel for sales, customer service and marketing. As people are flocking to messaging apps in their droves, it makes sense to use these channe ..read more

Chatbots enable a unique opportunity to establish seamless two way-connectivity between your business and your customers. One way to take advantage of this awesome feature is to customise your businesses’ newsletters, offers and forms, by turning them into conversations with your customers. Stuck on which one to choose? Well the difference is simple. News broadcasts are for sending your bot users one off bits of information e.g. we now stock NorthFace clothing. Offer broadcasts are, unsurprisingly, for sending your users offers for a set period with an expiry date e.g. 15% off NorthFace clo ..read more

We’ve all been there… You need an instant answer to a query but you just can’t get it. It’s not the best feeling – a moment of acceptance, the realisation that you will have to start looking for another service, or that you’ll have to wait for an undetermined period of time (perhaps days) before your question will be answered. This very feeling, is the motivation for the inventions of the instantaneous customer services like live chats and chatbots. You may not have even realised it but you are probably familiar with these tools and most likely have used them a handful of times. They are embed ..read more

Chatamo Newsletter for Q1 2019 It is with great pleasure we send you our latest Chatamo user update. We are encouraged by the overall progress through the last quarter and enclose further details here. Key highlights include: Healthy commercial growth Continued development drive Additions to the development team  What is Chatamo? We are a business that uses machine learning and natural language processing to provide automated dialogue and artificially intelligent conversational software. The main offering of Chatamo is a software-as-a-service [SaaS] that enables a simple and scale-able way for ..read more