An analysis by web firm Tangowork revealed that Integris has the fastest credit union website in BC — faster than all the big banks, too. In a study of all 43 credit union websites in British Columbia, Tangowork found that Integris’ website loaded in 1.4 seconds — more than 11 times faster than the slowest website on the list, Lake View Credit Union. “Slow websites frustrate people,” says Chris McGrath, president of Tangowork, a specialist in high-performance websites. “In contrast, a quick website delights users. They stay longer, visit more pages, and ultimately buy more.” Performanc ..read more

We rebuilt a public legal information website — Dial-A-Law — with one focus: increasing performance. Immediately upon launch: Page views increased 51% Bounce rate decreased 42%  Visitors stayed 31% longer We made no changes to design or layout. We only made it faster. Before we go further, I want you to try out the website. I’ll wait. Visit Dial-A-Law. Great, you’re back. It’s one of the fastest websites you’ve ever experienced, isn’t it? And make no mistake, these days a fast website isn’t a nice-to-have. It’s a must-have. What other single change could you make to y ..read more

Our intranet workshops usually last from one to three days. Regardless of the length, we like to set everyone’s expectations by sharing an agenda. Although we share it in advance via email, discussing it again at the start of a meeting reminds everyone of the plan and provides an opportunity to make any necessary adjustments. Lately I’ve been using the “Hero’s Journey Agenda” to set the stage for my Content Migration wor ..read more

Coast Mental Health, a rapidly-growing non-profit with 750 staff, needed an intranet. They turned to Tangowork. How can an expanding organization with employees in multiple locations get up-to-date information to all of their employees while also helping them feel connected by a sense of community? How can they maximize operational efficiencies and prevent duplication of work so they can accomp ..read more

At the start of a morning workshop, there are usually a few people who are tired, glassy-eyed, checking their phone and largely disengaged. I love the challenge of waking these people up! And it’s usually not difficult — it just takes a warm-up exercise. I’m not talking about jumping jacks — although perhaps those would work — but rather a mental exercise. A warm-up gets everyone comfortable with one another and starts the creative juices flowing. Hopes and Fears Sample output fro ..read more

For three years we built chatbots on the Microsoft Bot Framework. We built an entire platform for powering chatbots that looked and functioned beautifully. But two issues kept coming up: Privacy. How do we keep user conversations completely confidential? Context. How do we build a bot that understands not just the words, but the context? We switched to Rasa to solve these problems and couldn’t be happier with our decision. The cloud makes many clients uncomfortable Despite the explosion in cloud computing, many organizations are u ..read more