Smartloop NLP framework powers the platform for processing natural language inputs. Smartloop, over the years, has become a community-driven platform; it is used by hotels, healthcare providers, and name brands worldwide with little or no intervention. In that direction, we are open-sourcing the NLP framework that powers most of our platform, which you can fork or contribute using the following link: GitHub - SmartloopAI/sl-core: Natural Language Understanding Framework In this post, I will cover using Smartloop NLU to train and test natural language queries. To use the NLP, you will nee ..read more

I have recently created a GPU-enabled cluster (Nvidia Tesla T4) to run a GPU-enabled workload on a k8s instance. In this post, I will share the steps for creating a GPU-enabled cluster in Microsoft Azure using Terraform and the things that are required to get it up and running. I have used the following Terraform plan to provision the cluster, which is open-sourced under an MIT license, and you can fork it here: GitHub - SmartloopAI/tf_aks_cluster: Terraform Plan for Azure K8s cluster This post assumes you have azure-cli configured and set up against a subscription. You will also need Ter ..read more

We all find it irritating when we need to make boring calls to the contact center and wait on hold while they make multiple transfers between different agents to request a solution. It hurt customers’ expectations and damages the brand’s identity. That’s why more than 55% of customers prefer messaging the business over phone calls to solve their issues. In order to maintain long-term customer relationships, contact centers need to serve the best customer service experience possible. Great customer service helps business to streamline customer interactions and enhance customer retention. Nowad ..read more

Past 50 years have been evolutionary in human history in terms of technological advancements. Engineers and scientists have constantly been working to make human life easier by maximizing rapidity & automation in day-to-day tasks. And as a result, we are living in a world where we are using advanced technologies like AI, Machine learning, Data Science, and more to ease our operations. These technologies have gradually become an important part of our day-to-day lives. Most of us have experienced its use in software like conversational bots and voice assistance, for various purposes from on ..read more

Conversational AI has the potential to ese customer service by allowing users to use any web interface or application by expressing their needs in their natural language. While using Conversational AI, unlike traditional interfaces and applications, users do not need to go through the sequence of buttons, commands or URL clicks to make the machine understand what they want. As a user, you can do a bunch of stuff just by expressing your needs in your own words without the hustle of understanding tricky applications or scrolling through confusing web portals. For example, you can book your ..read more

Nowadays it is essential for businesses to adopt an engaging way of customer communication as AI Chatbot trends and the market outlook is rising. Adopting a chatbot can be beneficial in many ways. By automating communications to draw marketing insights, a smart chatbot is enough to manage all your expectations. But getting a chatbot is a lot like getting a pet. If you can’t train them right, they may not behave as expected. An untrained chatbot can easily irritate your customers and can cost you many business opportunities. Having experts who help you train your chatbot can save you by giving ..read more

Chatbots are best known to serve customers 24/7 as conversational agents. Customer support is one of the most important aspects of any successful business, though it can be really tricky. If you or your customer support agent fail to deliver the best customer experience at right time, it sends an awful impression on your business. If they will be dissatisfied, they will never return and may not recommend purchases from your business. We are living in a tech-adept era where many automated chatbots are serving millions of customers every day with virtual agents. With chatbots on the trend, comp ..read more

The idea of a chatbot is not new. However, the chatbot industry is growing continuously. Chatbots are the best way to handle customer and customer relationships in a time when humans can not fill the gap. The main function of a chatbot is to assist customers with their queries, shopping, FAQs, and automate tasks to save valuable time for both business and its customers. No matter what time of day it is, every customer wants quick and seamless solutions to their problems. Some of the customers are used to with traditional way of phone or in-person support. However, in today’s world customers a ..read more

Year by year, Chatbots are performing their level best in use-cases like customer success, lead generation, collecting feedback, etc. But when you look around, you can see many chatbots are failing too! There are many factors that lead a bot to success or failure. But one of the most important factors developers need to consider is the design of conversations. Designing a conversation design for a bot requires lots of skills including knowledge of interface designs, design thinking, designing persona, etc. What is a Conversation Design? Designing a conversation is designing a language fo ..read more

If you are looking for a solution that can automate small tasks, automate your workflows and that can answer your customers 24/7, Smartloop is a perfect tool for your every requirement. It allows you to create conversational flows to automate monotonous work tasks. But it’s not all that can be done! Now you can make various meaningful integrations with the help of Zapier in your Smartloop account. Smartloop lets you connect Zapier with some of the most popular apps, so you can automate your work and have more time for important tasks and no code required! What is Zapier and what you can do wi ..read more