What's the bread and butter of any successful business? Loyal customers. Loyal customers will support your brand long-term, spread positive word-of-mouth awareness, and are far more likely to purchase new products and services. When learning how to measure customer loyalty, it's important to go into the research process with a set of goals for what you want to achieve. What specific values do you want your customers to share? How do you want to use this information? In this post, we'll tel ..read more

If your organization is seeking a capable partner to manage a comprehensive feedback management program for customer experience (CX), employee experience (EX), or any other type of group experience (GX), you’re not alone. At Drive Research, our team understands that some organizations have current programs that have been in place for years, while others are looking for a new partner to enhance their research program and overall experience on an ongoing, more collaborative basis - and some org ..read more

When conducting market research for your business whether it’s for an idea, current service/product, or for testing hypotheses it’s ideal to start off with options that let you gather data quickly to use for decision making. Two high level options to choose from are syndicated market research and custom market research. Both will allow you to get answers to questions you might have using real data from the market or industry. While both are effective, there are differences between syndicated ..read more

Customer experience is everything when it comes to an effective business strategy. This is no exaggeration, as 80% of consumers believe a good experience matters just as much as a company's services. So how can businesses prioritize this key area? Market research can certainly help! There are many ways customer surveys can reveal the satisfaction of shoppers. When learning how to measure customer experience, many important metrics are covered that each reveal specific data points. Let's div ..read more

In the fast-paced world of technology, staying ahead of the curve is essential for businesses looking to thrive in competitive markets. Market research plays a pivotal role in this pursuit, providing valuable insights into consumer preferences, industry trends, and emerging opportunities. In this blog post, we delve into the importance of recruiting tech professionals for market research endeavors. From leveraging their expertise to accessing cutting-edge tools and methodologies, we explore ..read more

In today's fast-paced business landscape, understanding the needs, preferences, and expectations of customers is paramount for success. This is where Voice of Customer (VoC) market research emerges as a pivotal tool. By tapping into the authentic voices of consumers, VoC research provides invaluable insights that shape strategies, drive innovation, and foster customer-centric approaches. In this blog post, our market research company will share the what, how, and why of voice of customer re ..read more

Content marketing is in its golden age, as more people than ever are tapping into their creative potential and producing entertaining, enlightening, and educational content millions genuinely want to consume. However, the fickle nature of hosting platforms and the tech behemoths that maintain them means such a career path is as uncertain as it is satisfying. It’s clear that creators need to galvanize their audiences if they want not just to make ends meet but to thrive. How can data-driven m ..read more

You can probably guess why customer loyalty is important for any business that wants to achieve success. The main reason? Loyal customers keep a business running and provide long-term connections. These connections play a key role in how a company develops and how it interacts with its base. What's more, loyal customers provide insight that can help a business understand how to draw in more consumers. In this post, we'll cover why customer loyalty is important and how it can be measured wit ..read more

Exploratory market research is a powerful method companies can use to understand customer needs and potentially identify new opportunities in the marketplace. It helps businesses get a grasp of the unknown by asking questions and gathering information in an open-ended way. Imagine being an explorer in a vast forest; that's what it’s like for marketers navigating the complex world of consumer behavior. They collect bits of data and insights as the guide to carving out a successful path in th ..read more

These days in business, a one-size-fits-all approach to customers often just doesn’t cut it. It may appear cost-effective on the surface, but it neglects all the nuances of customer segments with varying needs and wants. Once you identify the need for customer segmentation, the next step is to decide how deep to go. Another type of segmentation is demographic segmentation, which allows you to identify a new layer of meaningful differences. This post will cover what demographic segmentation ..read more