Susan Podziba
Program on Negotiation
by PON Staff
4d ago
Lecturer, Urban Planning and Design Faculty, Program of Negotiation at Harvard Law School Lecturer, Massachusetts Institute of Technology Fulbright Senior Specialist in Peace and Conflict Resolution Susan Podziba, Principal at Podziba Policy Mediation, has served as a public policy mediator for more than 30 years. Most of her projects include working with senior leadership of governments, representative stakeholders, civil society, and the general public. Her clients have included the United States Departments of Commerce, Defense, Education, Labor, Health and Human Services, Housing and Urb ..read more
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Streaming Toward Win-Win Negotiation: Spotify Upgrades Its Negotiating Strategy
Program on Negotiation
by Katie Shonk
5d ago
In the internet era, and now with the rise of artificial intelligence (AI), the music industry has been forced to constantly adapt. Compact discs gave way to digital downloads and streaming, and new business models were born. More recently, audio-streaming services have needed to adjust to the demands of artists and record labels. For streamer Spotify, these demands have brought about both disappointing impasse and win-win negotiation over the years. When Taylor Swift Took On Spotify Spotify launched in 2006 with a two-tier system: Some of its users pay a subscription fee to listen to streame ..read more
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How to Manage Difficult Staff
Program on Negotiation
by PON Staff
1w ago
The question of how to manage difficult staff is a perennial one for managers. There are the employees who perform well but always seem to stir up conflict. Then there are those who do the bare minimum, just going through the motions. Or maybe you have problems with difficult staff who undermine your authority. When it comes to managing difficult employees, there are rarely quick fixes. That’s in part because such issues often arise from a widespread workplace problem: employee boredom. Here’s a new perspective on the issue of how to manage difficult staff. Why Boredom Might Be the Issue Abou ..read more
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Negotiation Essentials Online – December 17 – 18, 2024
Program on Negotiation
by PON Staff
3w ago
NEGOTIATION ESSENTIALS ONLINE DECEMBER 17 – 18, 2024 Program Agenda DAY 1: Tuesday, December 17, 2024 GETTING STARTED MORNING: Module 1: Preparing to Negotiate 9:00 a.m. – 12:30 p.m. ET Examine core frameworks of negotiation, including the importance of principled bargaining and shared problem-solving. Alongside your fellow participants, you will: Learn the elements of negotiation Receive useful advice on preparing for negotiations Start to shift to thinking systematically about the negotiation process Discover how to manage the negotiation process Find your own voice in leading negotiations ..read more
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Negotiation Essentials Online – June 3 – 5, 2025
Program on Negotiation
by PON Staff
3w ago
NEGOTIATION ESSENTIALS ONLINE JUNE 3 – 4, 2025 Program Agenda DAY 1: Tuesday, June 3, 2025 GETTING STARTED MORNING: Module 1: Preparing to Negotiate 9:00 a.m. – 12:30 p.m. ET Examine core frameworks of negotiation, including the importance of principled bargaining and shared problem-solving. Alongside your fellow participants, you will: Learn the elements of negotiation Receive useful advice on preparing for negotiations Start to shift to thinking systematically about the negotiation process Discover how to manage the negotiation process Find your own voice in leading negotiations Through n ..read more
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AI Mediation: Using AI to Help Mediate Disputes
Program on Negotiation
by Katie Shonk
3w ago
The rise of artificial intelligence (AI) tools such as ChatGPT and OpenAI has touched the world of negotiation and conflict resolution in numerous ways. The growth of AI has led to legal disputes over how chatbots have been trained. And chatbots have been used in procurement and as negotiation coaches. AI increasingly has been enlisted to help mediate disputes. AI mediation might not yet be commonplace, but before long, it is likely to play an integral role in dispute resolution. Here, we consider the risks and potential benefits of using AI in mediation. Claim your FREE copy: Negotiation S ..read more
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Harvard Negotiation Master Class: Advanced Strategies for Experienced Negotiators – November 18–⁠20, 2024
Program on Negotiation
by PON Staff
1M ago
Harvard Negotiation Master Class Advanced Strategies for Experienced Negotiators Monday to Wednesday, November 18–⁠20, 2024 Register Now! Download November 2024 Program Guide Take Your Negotiation Skills to the Master Level What if you could negotiate at an even higher level? The Harvard Negotiation Master Class is designed for people like you: strong negotiators who want to become even better ones. Strictly limited to 60 participants who have completed a prior course in negotiation, this program offers unprecedented access to experts from Harvard Law School, MIT, and Harvard Kennedy ..read more
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How Conflict Examples Can Teach Us to Listen
Program on Negotiation
by Katie Shonk
1M ago
Listening is perhaps the clearest path to understanding others and resolving conflict, but it can be difficult to practice. The desire to disagree, prove we’re “right,” and engage in hardball tactics often get in the way. Here, we consider how transformative listening can be, then study how deep listening plays out in conflict examples. Learning When Forced to Listen In the 1980s, Jessie Daniels entered the sociology PhD program at the University of Texas with a lot of assumptions about the world, as she writes in a new anthology of personal essays by sociologists, Between Us: Healing Ourselv ..read more
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When Dealing with Difficult People, Look Inward
Program on Negotiation
by Katie Shonk
2M ago
Difficult people: We’ve all met them, worked with them, even lived with them. There are the bosses who set unrealistic expectations and then lash out when you can’t meet them. The coworker who slacks off on a group project but takes credit during the presentation. The regular client who resorts to unethical negotiation tactics. And the relative who makes passive-aggressive comments rather than expressing their feelings directly. When dealing with difficult people of all types, we tend to fall back on a variety of unhelpful patterns, such as complaining behind their back, suffering in quiet re ..read more
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Persuasion Tactics in Negotiation: Playing Defense
Program on Negotiation
by Katie Shonk
2M ago
Persuasion tactics can play a valuable role in negotiation, helping us overcome not only the other side’s reasonable objections to a mutually beneficial agreement but also their defensiveness, lack of trust, and incompetence as well, write Max Bazerman in their book Negotiation Genius. Yet a counterpart’s persuasion tactics can also lead us to act against our best interests. Here, we describe a few common forms of persuasion in negotiation and offer advice on how to defend against them. Claim your FREE copy: Negotiation Skills Build powerful negotiation skills and become a better dealmaker ..read more
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