ShipMonk is privileged to have a lot of hard-working, incredible team members at all our state-of-the-art locations. We love showing them appreciation at every opportunity, so we created “Thank You Thursday” to celebrate employees on a weekly basis. Check out the shoutouts from April across our 12 fulfillment center locations, now including ShipMonk Europe. If you want to join one of our amazing fulfillment center teams, visit our ShipMonk Careers page today! April 25, 2024 Texas Fulfillment Center TYT goes to Stephanie G! Stephanie is an incredibly hard-working team member and is ..read more

Every ecommerce store relies on an assortment of vital components to survive and thrive, but ecommerce software is the heart of all these elements. It allows the blood of your business to flow smoothly and gives you room to breathe so you can grow.  Regardless of the size of your ecommerce brand, it doesn’t hurt to periodically reevaluate if the software tools you’re using are giving you everything you need. Enter this article. Let’s look at the top 10 areas of ecommerce software that are crucial to your ecommerce store, and provide an overview of what to look for within each aspect to ma ..read more

When a marathon runner realizes he or she is entering the last mile of a race, the result is joy; the finish line is near. This celebratory final stretch is similar in logistics lingo. Last-mile delivery refers to the last leg of an ecommerce order’s journey. An item has been purchased online, your 3PL has processed the order and sent instructions to the appropriate fulfillment center, and following the picking, packing, and shipping, the package is now on the final phase of its route. This typically means the ecommerce order is on the ultimate truck that will deliver the package to your custo ..read more

We all want to be one of the cool kids — you know, the sustainable brands that are always doing the right thing and always look great while doing it. Trouble is, managing an ecommerce brand involves certain unavoidable carbon-causing activities like packaging, shipping and returns. So, what can you do to make your brand more sustainable, and where do you start? That’s what we’re going to cover today. What Does Sustainability Mean? The UN World Commission on Environment and Development defines sustainability as “development that meets the needs of the present without compromising the ability o ..read more

In a recent blog post, we discussed the environmental cost of ecommerce and ways to offset it. Packaging, as we all know, is one of the worst offenders, but it’s also one of the easiest environmental costs to reduce. So, for ecommerce owners who want to reduce their impact on the environment, eco-friendly packaging is a great place to start. Today we’re going to delve a little deeper into the sustainable, eco-friendly packaging options available, and decide which ones to embrace for the future. Reasons to Embrace Eco-Friendly Packaging in order to ensure that ecommerce orders arrive undamaged ..read more

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. payment fraud) cost online merchants an estimated $38 billion in losses — a figure that doesn’t include the negative effects on customer loyalty and the brand’s reputation. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Today we’re going to examine some of the more common types of payment fraud, and the tactics and tools that ecommerce brands can use to stay ahead of the problem. Co ..read more

April is tax time, which makes this a good time to bring up the topic of ecommerce sales tax. In reality, every day is tax time for U.S. ecommerce stores. That’s because ecommerce businesses need to do their taxes with every sale they make. That means complying with sales tax regulations in the state where your business is based, as well as understanding and following the rules in the states, counties, cities and jurisdictions, and countries where your customers are located — yes, all of them! Full disclosure: we’re not tax experts. ShipMonk is an ecommerce 3PL that partners with hundreds of e ..read more

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards. This year, BIG is celebrating 102 companies, executives, and products dedicated to getting customers the support they need and deserve. This is ShipMonk’s fourth year in a row being honored with a win. We’re proud to be recognized, especially considering that our 3PL ..read more

When was the last time you thought about your business’ relationship with its suppliers? Was it the last time you placed an order? The last time you signed a contract? The last time they raised prices? Never? The fact is, most business owners think of procurement as nothing more than a transactional relationship. So much attention is paid to negotiating the price of the goods and coordinating the delivery that very little thought goes into the quality of the relationship and how improving it might help you both. We’re going to take a little time today to explore the benefits of maintaining a p ..read more

Just as online shoppers have a lot of choices when it comes to where to take their business, ecommerce brands have many options for where to take theirs in terms of order fulfillment. But don’t pick too quick! While there are plenty of 3PLs out there that your ecommerce brand could consider for its order fulfillment needs, not all are equal.  For your business to truly thrive you need a 3PL partner that brings everything you need to the table AND MORE. We’re talking the tools, technology, and team members who set you up for success on all fronts. That’s what ShipMonk is all about, so if y ..read more