Imagine that you are the CTO of a retailer with a large online presence. The holiday season is upon you, and while business is booming, you are operating with reduced security staff and limited resources to monitor your networks and applications. Suddenly, the unthinkable: You find yourself the victim of a distributed denial of service (DDoS) attack. Your website has been flooded with high volumes of traffic, disrupting services and knocking it offline. It lasted a couple of days, and the results are disastrous: lost sales and customers, high recovery costs, and damage to your busi ..read more

Executive Summary: The Black Lotus Labs team at Lumen Technologies is tracking a malware platform we’ve named Cuttlefish, that targets networking equipment, specifically enterprise-grade small office/home office (SOHO) routers. This malware is modular, designed primarily to steal authentication material found in web requests that transit the router from the adjacent local area network (LAN). A secondary function gives it the capacity to perform both DNS and HTTP hijacking for connections to private IP space, associated with communications on an internal network. Cuttlefish also has the abili ..read more

Customer experience has become more front and center as a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer experience. Business leaders know that they need to focus on the long term by building loyalty and lowering attrition, not only for their survival, but also for their growth. Digital transformation has evolved from a buzzword to a critical success driver that companies have embraced. This is evident in how business le ..read more

Digital business transformation and technology adoption are not just buzzwords, but strategic imperatives for large enterprises that want to stay competitive and agile in the face of changing customer expectations, market dynamics and regulatory pressures. The pace of digital transformation (DX) is rapidly increasing as organizations of all types look to adopt new technology solutions to provide differentiated products and services in an ever more challenging operating environment. Let’s explore three topics that are essential for large enterprises that want to reduce costs and improve opera ..read more

Learn how Lumen can help you transition from outdated systems and optimize your applications for enhanced performance, security and scalability.  Trying to keep up with the rest of the world can be difficult and frustrating when you’re using antiquated products. Legacy technology can limit your business growth, expose you to security risks and increase your operational costs. Modernizing your solutions can help you leverage the latest technologies, improve your customer experience and gain a competitive edge in the market. The idea of moving away from legacy technology may sound appeali ..read more

In an industry that supports one in four jobs in the U.S., retail innovation is more than just a buzzword—it’s a necessity for businesses that want to survive and thrive in the rapidly changing and highly competitive retail market. Customers today can be fiercely loyal to the brands they love, but also demand a fast, seamless and personalized experience across all channels, whether they are shopping online, in-store or on their mobile devices. According to a recent PR Newswire article, having a seamless omnichannel experience is critical, as 50% of customers engage across three to five chann ..read more

Learn how Lumen can help you deliver faster, more reliable and more secure applications to your customers and employees. As an information technology (IT) leader, you understand the importance of having high-performing applications that meet—and succeed—the needs of your customers and employees. Whether you are running eCommerce, cloud or enterprise applications, you need them to be fast, reliable and secure. If you’re a growing business, scalability, adaptability and cost-effectiveness are equally important. But where do you start? As a global leader in network, edge cloud, security, and co ..read more

As technology evolves, so do the security risks that threaten your organization. Whether you are adopting new technologies to enhance customer experiences, streamline business processes or leverage data for AI-driven insights, you need to ensure that your security posture will be resilient in the face of an increasingly complex threat landscape. The Vulnerability Trifecta It’s critical to understand the implications your security posture has on your growth. Developing actionable plans to mitigate risks and promote data protection can propel your innovation forward. There are three major impl ..read more

The retail industry today is undergoing a massive transformation as consumer expectations, preferences, and behaviors change rapidly. Retailers face increasing pressure to deliver exceptional omnichannel customer experiences and reimagine their operations and supply chains, all while improving their profitability and sustainability. To achieve these goals, retailers must adopt innovative, cost-effective technology solutions that can help them maximize operational efficiency, enhance their customer loyalty, and drive growth. Minimizing Retail Shrinkage, Controlling Inventory Costs and Improvi ..read more

Digital transformation adoption in the public sector has increased in recent years to meet the needs and expectations in communities. Like the private sector, public agencies are facing similar challenges of improving service delivery and enhancing experiences in a digital driven age. The urgency for digital transformation is pushing agency leaders to accelerate their move to cloud-based solutions. Here are some considerations that are on the minds of agency leaders: Legacy Technology Modernization The need for services based on digital applications has increased in public agencies in recent ..read more