Creating a positive and supportive work environment is essential for fostering teamwork, boosting morale, and delivering exceptional care in any home care agency. Not only are engaged employees more likely to be motivated, productive, and committed to providing the highest level of service to clients, but a big part of the value of running a business is to help nurture, grow, and support your team as unique individuals. Here are five ideas for your consideration that may help you to achieve these goals: Foster Open Communication and Feedback I'm guessing that everyone reading this is well alo ..read more

Starting a home care agency and providing care to seniors and folks with disabilities is a noble and rewarding endeavor to be sure.  There is a lot of good to be done, strong revenue generating opportunities, and pride to feel from the work itself. That said, in order to be successful in your efforts, it's essential to thoroughly assess your mindset and overall readiness before embarking on this entrepreneurial journey. Here are six questions to ask yourself when considering starting a home care agency business: What Motivates Me to Start a Home Care Agency? Understanding your motivation ..read more

Social media marketing has become an indispensable tool for businesses across industries, including the home care sector. With its unparalleled reach and targeting capabilities, social media can offer businesses a cost-effective way to build brand awareness, engage with your audience, and generate leads for your home care agency.  Define Your Social Media Strategy Before diving into social media marketing, it's essential to define your strategy and objectives. Start by identifying your target audience—the seniors, families, caregivers, and healthcare professionals you aim to reach. Then ..read more

Starting a home care agency can simultaneously be an exciting and challenging endeavor. Timing, available resources, experience, outside help, and any number of factors beyond your control often make the difference between success and failure in business...and home care agencies aren't an exception to these forces. That said, a good start to long-term success for your startup home care agency is to create a thoughtful and detailed business plan, to be clear on your motivations, have an understanding of the current challenges in your particular community's economic climate and your industry in ..read more

Utilizing a variety of marketing strategies can help home care agencies feel confident that they are doing as much as the are able to generate leads. One potentially powerful approach to marketing your home care agency that you may not be currently using is leveraging events as part of your overall strategy. Both online and in-person events (that could include events that you organize, sponsor, or participate in) can be an effective way to showcase your agency's services to potential clients and team members, build ties within your community, and hopefully, drive your referrals and clients.&nb ..read more

Finding effective approaches to marketing and generating leads for your home care agency is a crucial part of your business' success. And a big part of that process should include consistent involvement and outreach in your local community by you and your team. The purpose(s) of promoting your home care agency in your local community includes raising general awareness of your business and services, building trust within your community, and connecting directly with potential clients and/or referrals. Here are just a few ideas for getting involved in your community, bringing value to folks in yo ..read more

Creating and maintaining a strong positive company culture is an important process for any business to (continually) undertake, but it is perhaps especially important when it comes to the home care industry. Whether you are a caregiver, scheduler, coordinator, manager, owner and/or operator; working in home care is a rewarding yet challenging job. Building a defined, unique, positive, and strong company culture is a useful way to help your team, your clients, and your business overall to grow and thrive long-term. A positive company culture can boost employee morale and retention which then ra ..read more

Recruiting and retaining caregivers is the biggest problem that our industry faces. Whether we're staffing caregivers for older people, or DSPs for disability services; and whether the services are at home or in day centers, we're all struggling with this same issue.  Some sobering statistics (from Home Care Pulse) are as follows: Agencies average over 64% turnover per year 85% of agencies have turned away cases that they couldn't staff 97% of agencies report negative impacts due to the shortage of caregivers AI Tool for Recruiting and Retaining Caregivers On a recent podcast episode, w ..read more

A trend we've been observing is that more and more of our home care agency customers also have Adult Day Care Centers. We first observed this with Kentucky Medicaid home care agencies who are required to offer adult day care, but we're seeing it more, including with a growing number of adult day care agencies.  From that starting point, we thought we'd share a handful of reasons we feel that home care agencies should considering adding adult day care services to their business: Client Retention It's often the case that elderly adults choose to participate in day care before requiring ..read more

Home healthcare agencies nationwide are being mandated to implement Electronic Visit Verification (EVV). This article explains how to get it done, whether or not your Home Health Electronic Medical Record (EMR) system supports it. What is EVV? Electronic Visit Verification (EVV) is a technological solution that enables home healthcare providers to monitor and verify the services provided to patients. The system captures the time and date of clinical visits, the duration of services provided, and the location where the solution is delivered (almost always at the patient’s home). The EVV system ..read more