Customer Expectations Require Agencies to Raise the Bar on Customer Experience, Report Shows
MeriTalk Blog
by MeriTalk Staff
2w ago
By Steve Caimi, Senior Principal, Product Marketing, U.S. Public Sector, Okta  As the digital revolution proceeds, public sector organizations know that delivering great digital experience is vital to building loyalty and convincing citizens that they can safely and seamlessly access government services online. Yet a new report shows that rising customer expectations are posing challenges that require new solutions from digital leaders. To help public sector organizations gain a greater understanding of how to deliver safe and frictionless digital services, Okta surveyed more than 20,000 ..read more
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Applying for Government Benefits Shouldn’t Be Difficult When It Comes to Identity Verification
MeriTalk Blog
by MeriTalk Staff
3M ago
By Jeffrey Huth, Senior Vice President of TransUnion’s Public Sector business Three senators last month introduced bipartisan legislation intended to create a better customer experience for people trying to access government services. Specifically, the Improving Government Services Act will require agencies to develop plans within a year of enactment to reduce wait times and improve digital services. Coincidentally, TransUnion recently published a report on consumers’ experiences, preferences, and beliefs regarding enrollment in government benefit programs. The Reduce Benef ..read more
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Four Federal Software Supply Chain Security Trends to Watch
MeriTalk Blog
by MeriTalk Staff
3M ago
By Jeff Stewart, Vice President, Product, SolarWinds The exponential growth of digital government has led to unprecedented security breaches across the supply chain. To address these threats, in 2021 the Biden administration enacted Executive Order 14028 intensifying scrutiny over vendors’ software supply chain. Subsequently, in 2023 the National Cybersecurity Strategy was introduced, urging software vendors to deploy greater secure software practices based on the NIST Secure Software Development Framework. Despite these developments, a recent survey found most public sector respondents remain ..read more
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FedRAMP Baseline Transition Points to OSCAL-Native Tools
MeriTalk Blog
by MeriTalk Staff
4M ago
By Travis Howerton, Co-Founder and Chief Technology Officer at RegScale Until recently, FedRAMP (Federal Risk and Authorization Management Program) certification was an Executive Branch mandate, but now that it has become law, it legally stands between cloud service providers (CSPs) and government revenue. Further impacting the landscape is FedRAMP’s approval earlier this year of Rev. 5 baselines that were updated to correspond with the latest guidance from the National Institute of Standards and Technology (NIST). According to the FedRAMP marketplace, cloud service providers including Microso ..read more
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What Zero Trust Means for Modern Government: Best Practices for Key Tenets
MeriTalk Blog
by MeriTalk Staff
4M ago
By Patrick Tiquet, VP of Security and Architecture, Keeper Security  Over the past few years, an important cybersecurity initiative has quickly swept across U.S. federal government agencies. Like few other tech initiatives, zero trust has taken hold at warp speed, thanks to a cooperative push from various cybersecurity authorities and frameworks. The White House Executive Order 14028, CISA’s Zero Trust Maturity Model, Office of Management and Budget (OMB M-22-09) and the DoD zero trust strategy and roadmap have coalesced to make zero trust a current reality across numerous ..read more
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Four Ways to Handle the IT Funding Crunch
MeriTalk Blog
by MeriTalk Staff
4M ago
By Chip Daniels, Vice President, Government Affairs, SolarWinds When the Biden administration asked Congress to approve $300 million of additional money for the Technology Modernization Fund (TMF) in fiscal year 2023 (FY2023), hopes were high that agencies would finally have the financial backing necessary to truly accelerate digital transformation. Yet, when Congress passed its $1.7 trillion government funding bill and allocated just $50 million for the TMF fund, agencies were forced to pivot. The budget shortfall means agencies must continue to balance doing more with less while advancing mi ..read more
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Agencies Need to Get Creative to Fill the Cyber Workforce Gap
MeriTalk Blog
by MeriTalk Staff
4M ago
By Jim Richberg, Fortinet Public Sector Field CISO With an estimated 3.4 million people needed to fill the global cybersecurity workforce gap, it’s time for organizations to start turning to new ways to recruit and keep talented cyber professionals. The federal situation mirrors what’s happening globally, but the stakes are even higher with civilian, defense and IC agencies all aiming to protect networks that keep the country up and running. According to Fortinet’s 2023 Global Skills Gap report increases in breaches can be attributed to a lack of cyber skills. In fact, about 68 perce ..read more
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Customer Identity trends report shows control trumps convenience
MeriTalk Blog
by MeriTalk Staff
4M ago
By Steve Caimi, Director of Product Marketing, Public Sector, Okta In an ever-evolving digital landscape, the public sector is faced with a difficult challenge: ensuring that public services are safe, secure, and easy to use. Meeting all of these demands is critical to providing users with the digital experiences they require. To help your public sector organization better understand how to deliver safe and frictionless digital services, Okta surveyed more than 20,000 people worldwide in various industries about their digital experiences involving convenience, privacy, and security. The survey ..read more
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Federal Agencies Making Strides Toward Sustainability and Climate Action
MeriTalk Blog
by MeriTalk Staff
4M ago
By Gary Hix, Chief Technology Officer for Hitachi Vantara Federal In a determined effort to prioritize sustainability and combat climate change, Federal agencies have made significant progress since President Biden issued an executive order on Federal sustainability over a year ago. Guided by the government’s influential scale and procurement power, this order sets ambitious goals for emissions reduction and a sustainable future. Federal agencies have been diligently working to align themselves with the order and the accompanying Federal Sustainability Plan, aiming to establish a robust and su ..read more
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Executive Order 14028 | Improving the Nation’s Cybersecurity Depends on Data | All Data is Security Data
MeriTalk Blog
by SentinelOne Federal Team
4M ago
In recent years, Federal Agencies have been challenged by a growing list of adversaries operating in an increasingly complex cyber threat landscape. At the same time, Agencies have been diligently modernizing their information technology (IT) environments to accommodate evolutionary cloud technology trends and a more mobile and remote workforce. These dynamics have combined to create a complex and seemingly insurmountable challenge in securing and protecting the systems, infrastructure, data, information, and personnel representing our nation’s most critical and sensitive assets. In the cyber ..read more
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