Over the summer, I was invited to participate at Deloitte’s Entrepreneur summit in Texas. It was so cool to meet and talk with over 400+ of the most innovative entrepreneurs and private equity firms in the world. One thing that really stood out was the discussion around high interest rates. They're shaking things up, particularly for those looking to sell their clinics. Bain Company's forecast? A staggering 41% drop in global deal values for 2023 compared to 2022. This is big news for clinic owners like us.   What this means is buyers are treading more carefully than ever. If you're cons ..read more

7 Key Tasks to Delegate to an Overseas Virtual Assistant for Your Practice Juggling administrative tasks and patient care is a daily challenge in any clinic. From constant phone calls, billing issues, insurance verifications, to the demands of social media management, the workload can be overwhelming. In today’s climate of rising costs and labor shortages, more clinics are turning to overseas virtual assistants as a solution. By outsourcing back-office tasks, you enable your clinic to concentrate on what matters most - patient care. This approach not only trims down your payroll expenses and ..read more

The Clinic Boss Summit is right around the corner, and you might be wondering if it's worth the time and investment. Events can feel like an inconvenience - they require planning, time off, travel, and expenses. In today's fast-paced world, you might consider alternatives like online courses or recorded content. But here's the key when it comes to events, especially the Clinic Boss Summit: they offer a unique and irreplaceable return on investment. Attending such a summit isn't just about the initial costs; it's a catalyst for exponential growth in your clinic. Think of it this way – the pr ..read more

  How To Cut Your Cancellation Rate In Half On a recent live community call we do every week with our Clinic Accelerator members, we analyzed Soroush's scoreboard for one of his clinics that he recently took over. One of the first things he did when he arrived was put together the scoreboard. Once he did this, the biggest thing that stood out to him was the high cancellation rate. It was the lowest hanging fruit on the entire clinic scoreboard. So what's the first thing you do to fix a high cancellation rate? Lets get into it ..read more

The majority of your patients and prospects don’t meet your healthcare professionals first, whether it's your chiropractors, physical therapists, dentists, massage therapists, or other specialists. The first person a patient encounters is usually your front desk team, whether on the phone, in person, or both. The front desk is therefore where you have the highest potential to lose most of your prospective patients – people who need help and came to you to get it, but end up turning away or canceling an appointment. Why does this happen? Let's get into it ..read more

5 Secrets to Gaining Their Trust and Increasing Patient Referrals So often when your clinic tries to market to doctors, you discover that what you’re really doing is marketing to the doctor’s office, meaning getting to know the key person or people who stand between you and the actual doctor. This could be: the medical office manager receptionist  front desk team  But we refer to this person as the gatekeeper. They control the access to the doctor, both for patients and for physiotherapy, chiropractic, or other medical clinic owners like you.  As a clinic owner, it can be har ..read more

I recently interviewed Physiotherapist Greg Todd where he shared his strategy to getting new patients from your local community. It’s simple and doesn’t have to take much time either. Greg has helped over 1,000 PTs grow their businesses and owns a 7-figure physiotherapy clinic in the U.S.. I first met Greg at a bar at a Clickfunnels marketing event in the U.S. and ever since then, we’ve been very good friends. He's a high-energy guy that’s regularly invited to big clinic owner events all over North America where you’ll see him jumping into crowds like a rockstar. Now let's get into how his ..read more

The best run clinics don’t ask their front desk staff to do everything. Managing your front desk staff begins by not assigning them extraneous tasks that will distract them from their primary purpose – serving and helping patients.   But what’s beyond that? What else can you do to manage your front desk staff so your patients receive the best possible experience, your booking rates remain at a consistently high level, revenue is maximized, and no one gets burnt out or overwhelmed ..read more

There are many reasons why a clinic owner might choose to sell their clinic, be it a massage clinic, physiotherapy clinic, dental clinic, or chiropractic clinic. But it might surprise you to learn that retirement is not one of the top seven reasons. Retirement is, of course, the most desired reason to sell a clinic. It is the lofty goal of most owners, the great ambition to work hard for your career, build up the value of your clinic, sell it for a high value, and take that burst of money off into the sunset of your retirement years. That’s what most clinic owners want. And a few do actually ..read more

Meetings are an integral part of running a successful clinic. They provide an opportunity for team members to come together, discuss important issues, and collaborate on solutions. However, not all meetings are created equal. And when you think about, they are actually really expensive when you account for the time you are paying for each of your staff to be there! In order for meetings to be truly effective, there are several key steps that should be taken to ensure that every aspect of your clinic is working together to improve ..read more