Updating policies and procedures is an important aspect of organisational governance and adaptability. Ginny Critcher has written an article on the MadCap Software website about how you can build a solid company policy framework and follow a structured process that involves analysis, collaboration, and communication. With this framework, organisations can manage any future changes. In... Read more » The post Navigating Success: The Crucial Role of Policies and Procedures appeared first on Cherryleaf ..read more

We’ve created some YouTube Shorts on promoting the value of techcomm.  In this podcast episode, we talk about the process of creating the videos and the content in the videos. Transcript Hello and welcome again to the Cherryleaf Podcast. My name is Ellis Pratt. I’m one of the directors at Cherryleaf, and we’re a technical... Read more » The post Podcast 149: Promoting the value of techcomm appeared first on Cherryleaf ..read more

In April 2023, we conducted a survey into the use of AI and ChatGPT in technical communications. We thought it would be interesting to carry out a similar survey again. In this podcast, we talk about the results from the survey and describe what has changed over the last 12 months. Transcript This is the... Read more » The post Podcast 148. Using AI in techcomm – 2024 survey results appeared first on Cherryleaf ..read more

We have created an experimental chatbot that can help you with planning and estimating your policies and procedures. See: Cherryleaf policies and procedures planning chatbot The chatbot is based on OpenAI’s GPTS technology. A GPTs is a customised version of ChatGPT that combines instructions, extra knowledge, and other skills. This chatbot is configured to help... Read more » The post Chatbot for planning and estimating policies and procedures appeared first on Cherryleaf ..read more

This month’s podcast looks at the language of persuasion and how Technical Authors can use it. What do we mean by persuasive language? What is nudging and are we as technical authors able to use this type of language? As part of the research for this podcast I watched some public information films and read... Read more » The post Podcast 147: The art of persuasion appeared first on Cherryleaf ..read more

We’ve opened up registration for a webinar we’re holding on Tuesday 28th May 2024. We’ll share our findings from Cherryleaf’s 2024 survey into the use of AI and ChatGPT in technical communications. We’ll also compare these results to the results from the similar survey in 2023. The questions in the survey included: How familiar are... Read more » The post Register for our webinar on 28 May: Results from our “Using AI in techcomm” 2024 survey appeared first on Cherryleaf ..read more

We have added a knowledge file to our Using Generative AI in technical writing course. This knowledge file is a user guide for an imaginary application called ABC video player. Delegates can use this file when creating a chatbot if they don’t have their own content they can use. Some delegates told us they were... Read more » The post New content added to our Using Generative AI in technical writing course appeared first on Cherryleaf ..read more

There’s been a lot of buzz recently around agentic AI tools like Microsoft’s Autogen and CrewAI.   Could they be used in a technical documentation production workflow setting for automating some of the work carried out when creating user documentation for software?   What are agentic AI tools?  The core idea behind agentic AI systems is... Read more » The post Using multiple AI agents in a technical documentation production workflow appeared first on Cherryleaf ..read more

In April 2023, we conducted a survey into the use of AI and ChatGPT in technical communications. We thought it would be interesting to carry out a similar survey again, to see what has changed over the last 12 months, We’ve added two new questions to the survey. There are now 10 questions, it will... Read more » The post Survey 2024: Using AI and ChatGPT in technical communication appeared first on Cherryleaf ..read more

In this month’s podcast, we look at the current demand for contract Technical Authors in the UK, using statistics from ITJobsWatch.net. We look at the the number of vacancies and whether this has affected the rates offered. Transcript This is the Cherryleaf podcast. Hello and welcome to the Cherryleaf podcast. My name is Ellis Pratt.... Read more » The post Podcast 146: What is the current demand for contract Technical Authors? appeared first on Cherryleaf ..read more