How to conquer your customers' self-service scepticism
MyCustomer
by Neil Davey
1d ago
ChannelsHow to conquer self-service scepticism ..read more
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Five steps to avoiding B2B CX failure in 2023
MyCustomer
by Neil Davey
3d ago
EngagementFive steps to avoiding B2B CX failure in 2023 ..read more
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Customer feedback fury: Consumers convinced companies ignore comments
MyCustomer
by RhysFisher
6d ago
LoyaltyCompanies never read feedback, customers complain ..read more
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2023 CX strategy checklist: Seven priorities for your CX plan
MyCustomer
by Neil Davey
1w ago
EngagementCX strategy checklist: 7 priorities for 2023 ..read more
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Amazon: Are strikes another sign of impending CX strife?
MyCustomer
by Neil Davey
1w ago
EngagementStaff strikes spell CX trouble for Amazon ..read more
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Data is king in CX - but do the means justify the ends?
MyCustomer
by Neil Davey
1w ago
DataData is king - but do the means justify the ends ..read more
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The self-service strategies of the world's best CX leaders
MyCustomer
by RhysFisher
1w ago
TechnologySelf-service strategies of successful CX leaders ..read more
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MYC'D UP WITH TECH LEADERS episode 1: Yusdi Santoso, Qualtrics
MyCustomer
by RhysFisher
1w ago
"Firms haven't invested enough in frontline staff" Rhys Fisher Tuesday, January 17, 2023 - 16:53 Artificial intelligence Chatbots Customer experience management MYC'D UP WITH TECH LEADERS episode 1: Yusdi Santoso, Qualtrics Technology ..read more
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What are the pioneers of CX predicting for 2023?
MyCustomer
by Neil Davey
2w ago
EngagementWhat are the pioneers of CX predicting for 2023 ..read more
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The new skills customer success teams must acquire in 2023
MyCustomer
by Neil Davey
2w ago
LoyaltyThe new skills customer success teams must acquire ..read more
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