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MyCustomer

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MyCustomer.com is the leading online resource for customer service and customer experience professionals. We have been sharing news, practical advice, best practices, case studies, and resources for nearly two decades, covering every facet of customer experience management.

ChatGPT has unleashed conversational AI but it is risky for businesses without custom language training

MyCustomer

by RhysFisher

10h ago

TechnologyDon't risk conversational AI without a CLM ..read more

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CX Today acquires MyCustomer in landmark move for the CX industry

MyCustomer

by RhysFisher

10h ago

ManagementCX Today acquires MYC in landmark move ..read more

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Making Customer Success really about the success of your customers

MyCustomer

by sabinegroven

10h ago

EngagementEnsuring the success of your customers ..read more

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CX Leader of the Year 2023: 20 leaders shaping the future of CX

MyCustomer

by RhysFisher

10h ago

EngagementCXLOTY 2023: 20 leaders shaping the future of CX ..read more

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"Personalisation creates meaningful and relevant connections with customers"

MyCustomer

by sabinegroven

10h ago

StrategyWhy CX is so important for online shopping ..read more

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Deliver better CX with conversational intelligence

MyCustomer

by RhysFisher

6d ago

TechnologyDeliver better CX with conversational intelligence ..read more

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Look beyond the horizon to gain a competitive CX advantage

MyCustomer

by RhysFisher

6d ago

TechnologyHow to gain a competitive CX advantage ..read more

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Podcast trends: Insights from customer experience tech leaders

MyCustomer

by RhysFisher

6d ago

TechnologyPodcast trends: Insights from CX tech leaders ..read more

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The impact of generative AI on customer interactions: Cognigy's CEO

MyCustomer

by sabinegroven

6d ago

Podcast: From teddy bears to enterprise software Sabine Groven Tuesday, November 28, 2023 - 08:30 Artificial intelligence Chatbots Virtual agents The impact of generative AI on customer interactions: Cognigy's CEO Contact centres ..read more

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AI revolutionising CX: Matthias Goehler on the opportunities and challenges of generative AI

MyCustomer

by RhysFisher

6d ago

TechnologyMatthias Goehler on the impact of generative AI ..read more

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