ChatGPT has unleashed conversational AI but it is risky for businesses without custom language training
MyCustomer
by RhysFisher
10h ago
TechnologyDon't risk conversational AI without a CLM ..read more
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CX Today acquires MyCustomer in landmark move for the CX industry
MyCustomer
by RhysFisher
10h ago
ManagementCX Today acquires MYC in landmark move ..read more
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Making Customer Success really about the success of your customers
MyCustomer
by sabinegroven
10h ago
EngagementEnsuring the success of your customers ..read more
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CX Leader of the Year 2023: 20 leaders shaping the future of CX
MyCustomer
by RhysFisher
10h ago
EngagementCXLOTY 2023: 20 leaders shaping the future of CX ..read more
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"Personalisation creates meaningful and relevant connections with customers"
MyCustomer
by sabinegroven
10h ago
StrategyWhy CX is so important for online shopping ..read more
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Deliver better CX with conversational intelligence
MyCustomer
by RhysFisher
6d ago
TechnologyDeliver better CX with conversational intelligence ..read more
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Look beyond the horizon to gain a competitive CX advantage
MyCustomer
by RhysFisher
6d ago
TechnologyHow to gain a competitive CX advantage ..read more
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Podcast trends: Insights from customer experience tech leaders
MyCustomer
by RhysFisher
6d ago
TechnologyPodcast trends: Insights from CX tech leaders ..read more
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The impact of generative AI on customer interactions: Cognigy's CEO
MyCustomer
by sabinegroven
6d ago
Podcast: From teddy bears to enterprise software Sabine Groven Tuesday, November 28, 2023 - 08:30 Artificial intelligence Chatbots Virtual agents The impact of generative AI on customer interactions: Cognigy's CEO Contact centres ..read more
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AI revolutionising CX: Matthias Goehler on the opportunities and challenges of generative AI
MyCustomer
by RhysFisher
6d ago
TechnologyMatthias Goehler on the impact of generative AI ..read more
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