Working as a waiter or waitress can be a gratifying career, but it also comes with challenges. Good organizational skills are critical skills required to thrive in this role. From prioritizing tasks and time management to focusing on customers' needs, there are many ways in which being organized plays a crucial role in the success of waitstaff. This blog post will explore what being organized means for a server and provide tips for staying organized. Finally, we'll discuss the benefits of being organized, including improved customer service, increased job satisfaction, and higher tips. What be ..read more

The food scene in Singapore is fantastic. Perhaps most surprising, you can eat at numerous Michelin Star restaurants and, at some for less than three dollars! Yes, you read that correctly. If you have never been to Singapore, this small island has some of the world's best restaurants. Perhaps more remarkable than the variety and quality of food is, in many instances, the price. Lio Fan Hong Kong Soya Sauce Chicken Rice earned a Michelin star. Even better, a plate of their world-famous chicken is just $2. How in the world is that possible? Two words, Hawker Centers; community food halls with e ..read more

What can restaurants learn from Best Buy? Everything. I went to Best Buy to purchase a camera. Not only didn't they ever hear of the product, they told me their store didn't carry it. I eventually found it and asked to see it. That was not possible, but Best Buy could match an online retailers price. With all the online choices, how does Best Buy even exist? So what does this have to do with restaurants? All too often, to compete with the fast-casual competition, restaurants reduce the quality of their service to compete on price. How is this possible when their competitors don't offer servi ..read more

Most American restaurants haven't seen a maître d' for longer than that bottle of Galliano has been collecting dust in their bar. However, unlike the liquor, there is an essential place in many restaurants for this retired restaurant relic. Yes, restaurants can hire young, attractive people, teach them table numbers and, more often than not, they can successfully walk guests to their table. Moreover, when they quit or get fired for repeatedly triple seating a station, management can hire their replacement. However, I would argue, there is a gaping hole in restaurant hospitality that a host o ..read more

I visited some restaurants in Las Vegas and showed off the Waiter Wallet. Ten years after its invention, it was thrilling to see how industry experts love the Waiter Wallet. Wow, how times have changed since 2007. With just one exception, every restaurant manager I met understood how important waitstaff organization is. And, how essential the Waiter Wallet is in that effort. That's why they either provide the Waiter Wallet to their servers or are planning to do so. Still, one restaurant manager believed it was not the restaurant's responsibility to help his servers to perform better. Althoug ..read more