エリー・インシュアランスのリーダーシップ・チームが大規模な変革を計画したとき、ITだけの取り組みではだめだとわかっていた。変革のテーマである近代化、クラス最高の代理店体験、マルチチャネルでの顧客体験、卓越した商品、イノベーションは、非常にビジネス中心的なものであり、全社的な取り組みによってのみ達成できるものだった。 2年前にCIOとして入社したパルタ・スリニヴァーサは、この取り組みを推進する重要なリーダーの一人となった。「私たちの戦略で最も重要なのは、企業マインドを持った統一チームとして働くことです」と彼は言う。「その作業は製品、保険金請求、サービス、ITのどれをとっても、エリーの企業変革推進室という1つのチームによって行われる。」 変革の主要テーマは、近代化、デジタル、データ、クラウドである。モダナイゼーションの取り組みの多くはITに関わるものだが、スリニヴァーサ氏は、それがITに限定されることなく、ビジネスの取り組みであることを保証している。これを実現するために、1つ目のポイントは、スポンサーシップの重要性、特に変革の重要性を強調するCEOの働きかけである。 2 ..read more

The complexity of the software supply chain (SSC) has the potential to expose your organization to greater risk than ever before. In today’s fast-paced software development landscape, managing and securing the software supply chain is crucial for delivering reliable and trusted software releases. Thus, it’s important to assess whether your organization is set up to handle the continuous expansion of the open-source ecosystem and an ever-growing array of tools to incorporate into your supply chain. Leaders who choose the right tools, processes, and practices for their organizations will be ab ..read more

Microsoft is opening another route for extending the reach of its Copilot offerings in the enterprise through an expanded partnership with global professional services company Cognizant.   As part of the deal, Cognizant has acquired 25,000 Microsoft 365 Copilot seats, and 500 each of Sales Copilot and Services Copilot, for use by its associates across the globe. The multinational IT services giant aims to leverage the tools internally to streamline workflows, improve efficiency, and enhance customer experiences. But the partnership seeks to go beyond Cognizant’s internal use, with Micro ..read more

It’s universally accepted that to thrive, enterprises must embrace transformation through technology. CIOs are at the forefront of this as they help shepherd their organizations through digitalization. “Digital is a powerful business lever,” says Alessandra Luksch, director of the Digital Transformation Academy Observatory at Politecnico di Milano, which has been mapping trends in ICT spending by Italian organizations since 2016. “In large companies, the digital journey is well underway, especially in the digital, media, and finance sectors. In other industries, and mostly in SMEs, digital t ..read more

The first use of generative AI in companies tends to be for productivity improvements and cost cutting. But there are only so many costs that can be cut. Growing revenues, on the other hand, is where you can see an unlimited upside. CIOs are well positioned to cut costs since they’re usually well acquainted with a company’s digital processes, having helped set them up in the first place. All it takes is an understanding of how gen AI works, its applications, and limitations. But to find ways it can help grow a company’s bottom line, CIOs have to do more to understand a company’s business mod ..read more

What is a CTO? The chief technology officer (CTO) is the senior executive who focuses on the technological requirements, opportunities, and challenges within an organization. The CTO role has emerged as a key player in the enterprise C-suite, especially with digital transformation being such a high strategic priority for so many organizations. What does a CTO do? These executives, in many cases working in collaboration with CIOs, are oftentimes at the forefront of innovative technology products and services. And they can help steer their organizations toward greater efficiencies and better pe ..read more

A controversial provision of the Foreign Intelligence Surveillance Act was renewed this weekend, despite concerns from lawmakers and other critics that it allows for the largely unregulated gathering of Americans’ personal information. The reauthorization of FISA Section 702, dubbed the Reforming Intelligence and Securing America Act (RISAA), passed the House of Representatives earlier this month, and the Senate on Saturday, after which President Biden signed off on the move, over opposition on both sides of the aisle in both chambers. Sen. Ron Wyden, a long-time critic of Section 702, issue ..read more

In April 1860, the Pony Express launched its operation to much fanfare. Using a series of riders on horses to relay messages from Missouri to California, it became an instant icon of the Wild West. The service lasted all of eighteen months. The Pony Express couldn’t compete with the transcontinental telegraph, completed in 1861, which delivered messages in a fraction of the time. With AI poised to transform work today, we all have some degree of fear that our jobs will go the way of the Pony Express. But we miss the full story when we focus only on the fate of the famed riders. How the newfa ..read more

Every CIO knows the cloud market is always drifting in new directions. But what you may not realize is that it’s possible to keep pace with cloud market changes, and even gain the upper hand on vendors, by adjusting your enterprise’s cloud strategy to take advantage of fresh approaches and emerging opportunities. CIOs need to view the cloud as a business necessity, not just a powerful technology, says Andy Tay, lead at Accenture Cloud First, a cloud advisory and services firm. “The cloud has evolved into the operating system of the future enterprise, transcending its initial role as a cost-s ..read more

As CIO, you’re in the risk business. Or rather, every part of your responsibilities entails risk, whether you’re paying attention to it or not. And in spite of the spate of books that extol risk-taking as the only smart path, it’s worth remembering that their authors don’t face what might be the biggest risk CIOs have to deal with every day: executive teams adept at preaching risk-taking without actually supporting it. There are, for example, those in leadership roles who, while promoting the value of risk-taking, also insist on “holding people accountable.” If this is a popular phrase in yo ..read more