Make Your Call Center All It Can Be – Part 2
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
How old is your call center? Whether it has been around for a long time or it’s just getting on its feet, you can embrace improvement and enjoy the benefits at any time. Your call center’s team is the voice of your company and it is absolutely crucial that you invest in them. You want each employee on a phone to feel like he or she has what is needed to handle what can be a difficult job. Give your employees what they need, and they’ll make your company shine for consumers. The key is realizing that there is no limit to the possible improvement! At Bit-Lever, we are strong believers that every ..read more
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Make Your Call Center All It Can Be – Part 1
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
Customer service is an interesting animal. It evolves with the times, but its basic mission to take customers’ problems and make them go away never really changes. Phones have long been the staple of customer service, but the digital age has brought some innovations in the name of streamlining customer experience and saving the company money. If there’s one thing that innovations like call trees and chat have proven, it is this: you can’t replace human beings when it comes to problem-solving. Computerized call centers made their entrance onto the customer service stage a few decades ago, and w ..read more
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Why It’s Important To Invest In Employee Motivation
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
In past blog posts, we’ve discussed in detail how gamification software works to motivate employees in call centers, how call center management can implement the software to optimal employee engagement, and how gamification came to be. Here at Bit-Lever, we have no doubt in our mind that our AgentPro gamification platform can help your call center agents boost their engagement and enthusiasm for their work. But you may be wondering why it’s necessary. Why is it important to have employee motivation? In which ways can management invest in employee motivation? How will implementing a gamificatio ..read more
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The Benefits Of Employee Recognition Through Gamification
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
We’ve talked a lot about how important and beneficial it is to incorporate a gamification platform into your call center in order to motivate employees to improve their performance. With motivated employees, everyone in the company benefits, from the call center agents themselves to the management who oversees and tracks their progress, to the company as a whole. Employees of any type of company are a business’ best asset, so investing time and resources into encouraging their work performance is integral to the health and vitality of the call center itself. By implementing a quality gamifica ..read more
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Why It’s Important To Implement Gamification
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
Gamification is the act of using gaming techniques to encourage and motivate employers, students, or learners to continue learning content and engage with a certain product or service. By implementing gaming techniques into the learning process, individuals will be able to explore and practice important aspects of work or education, including team building, efficiency, and overall productivity and success. Tactics like goal setting, teamwork, objective completion, and healthy competition through gamification software can and will bleed into the real life work and learning of students and emplo ..read more
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How Call Center Agents Improve When Being Motivated In The Workplace
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
Your employees are the most important asset of your company. When they are satisfied and feel as if they are appreciated and play an important role in the company, their work will reflect that. That’s why it’s so incredibly important to ensure that your employees are feeling seen, heard, and motivated. If you work at a call center and oversee a team of call center agents, you know firsthand the importance of encouraging employee engagement. There are many avenues in which to motivate your employees, in and outside of a call center. In a past blog post, we listed out a handful of ways to engage ..read more
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Key Aspects Of Effective Call Center Gamification
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
Before many of the big gamification softwares were released was a man named Charles Coonradt. He wrote a book called “The Game Of Work” that was printed in 1984, and shares a title with a consulting firm he founded in 1973. Coonradt’s work focuses on encouraging involvement and engagement amongst employees in a professional work environment to boost performance and drive the company’s bottom line. Coonradt and his team are dedicated to teaching business leaders how to implement gamification into their place of work to further motivate employee performance and productivity, and have taught the ..read more
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A Brief History Of Gamification
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
Working in a call center, managing agents and teams, requires motivating your employees. In order to cultivate a workplace full of productive, successful employees, you need to encourage motivation, provide and receive feedback, and commend good performance. This is where gamification software plays a role. Gamification platforms can immensely benefit the vitality of a call center. Allowing management to improve overall performance, call center gamification is the implementation of using gaming techniques to encourage and motivate employees to constantly improve their performance through goa ..read more
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Ways To Motivate Your Call Center Agents
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
There is no doubt that when employees are happy and content, productivity in the workplace increases. No one wants to work in an environment where they don’t feel encouraged, motivated, or part of the team. This includes call centers. When call center agents are happy and satisfied in their position, a boost in their performance is seen. If you manage or supervise a team of call center agents, you know that a big challenge you face is motivating your employees. How do you do this? There are a variety of ways, including team bonding and implementing gamification software solutions. Today we’re ..read more
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How To Tell If Gamification Software Is Effective In A Call Center
Bit-Lever - Business Gamification For Your Call Center
by Dustin Bethel
5y ago
Gamification is a technique that uses game methods to motivate employees, boost their engagement, and increase the efficiency of their work. In call centers especially, gamification can be a very powerful, positive, and effective tool to engage call center agents. Through goal setting, completing certain objectives, and partaking in a healthy level of competition among peers, the implementation of gamification software can translate into the real work of call center agents and teams. Bit-Lever offers a gamification platform and software solution for call centers. Our AgentPro application allo ..read more
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