Murphy to Drive World-Class Member Satisfaction, Attendee NPS, and Evolution of APEX’s World Class Global Events LONDON, April 18, 2023 – The Airline Passenger Experience Association (APEX), today announced the selection of Katie Murphy as Director of Membership & Events. In her new role, Murphy will serve as a key leader at APEX, working with senior executives at all of the world’s leading airline suppliers and related industry leaders to drive world-class member satisfaction across the organizations flagship events. “The APEX Board of Directors approved Katie’s addition for her exception ..read more

More than 5,000 industry professionals, including 500+ representatives from 100+ airlines are expected to walk this year’s APEX EXPO show floor – will your booth be one they visit? Join the 300+ exhibiting content providers, OEMs, systems manufacturers, and other industry suppliers from around the globe in showcasing the latest technologies, products, and content. To participate in this show floor, contact Desiray Young at dyoung@apex.aero. The post Exhibit at APEX EXPO appeared first on APEX ..read more

In this episode of the APEX Weekly Wrap, hosts Maryann and Seth take a look at some of the latest passenger experience-focused headlines, including the launch of STELIA’s new OPERA business-class sea for single aisle aircraft, as well as Lufthansa... Read more The post APEX Weekly Wrap: How the CCAs Have Evolved For 2020 appeared first on APEX | Airline Passenger Experience ..read more

STELIA Aerospace has unveiled its new OPERA business-class seat for single-aisle aircraft. The company began developing the product in early 2019 specifically with the Airbus A321XLR in mind and has worked collaboratively with the OEM and a range of airlines... Read more The post [PHOTOS] STELIA Unveils Business-Class OPERA Seat appeared first on APEX | Airline Passenger Experience ..read more

Systematic testing for COVID-19 prior to flying needs to become standard practice in order for the aviation industry to recover, according to IATA director general Alexandre de Juniac. He’s calling for government involvement to create pre-flight passenger testing standards. Lufthansa,... Read more The post Pre-Departure COVID-19 Testing High on IATA’s Agenda, Director General Says appeared first on APEX | Airline Passenger Experience ..read more

  LATAM’s new app, launched in May, has resulted in a 121% jump in ancillary sales per passenger and a 1,000% ROI in digital marketing. LATAM outlined its latest digital ambitions at this week’s summit on the new reality of... Read more The post LATAM Streamlines Flight Booking, Increases Ancillary Revenue With New App appeared first on APEX | Airline Passenger Experience ..read more

Reservations and temperature check are required for the VeriFLY security line at Denver International Airport. The airport is the first to administer the solution, which facilitates social distancing, but other airports are eager t0 implement this type of technology if DEN... Read more The post COVID Solution VeriFLY Enables Security Line Reservations at DEN appeared first on APEX | Airline Passenger Experience ..read more

Even before COVID-19, many airports were embracing touchless technology in restrooms, for faucets, paper towel and soap dispensers, and toilet flushing. Many airports were also installing smart systems to help monitor bathroom usage and improve cleaning and maintenance routines. Tooshlights... Read more The post Tooshlights: Pandemic Creates Flush of Orders From Airports for Smart Restroom Indicators appeared first on APEX | Airline Passenger Experience ..read more

This week’s episode sees Michael Gill, executive director of the Air Transport Action Group, discussing the importance of a green recovery for the aviation industry. Despite the ongoing affect of the COVID-19 pandemic on commercial aviation, Gill explains that the general... Read more The post APEX Weekly Wrap: Air Transport Action Group Explains Need For Green Recovery appeared first on APEX | Airline Passenger Experience ..read more

  This year’s virtual World Aviation Festival included a panel session about the long-term future of IFEC and its associated retail challenges and opportunities. APEX Media director Maryann Simson chaired the session, which featured industry experts from Panasonic Avionics, Viasat,... Read more The post Industry Experts Predict How the Pandemic Will Change IFEC and Onboard Retail appeared first on APEX | Airline Passenger Experience ..read more