Sound Telecom | Outsourcing
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Learn about the outsourcing industry by reading the articles form the blog.
Sound Telecom | Outsourcing
3y ago
Small business owners shouldn't try to do everything themselves and it's expensive to hire internal help. Thankfully, there are some functions that can easily be outsourced. Editor’s Note: This post was submitted by guest blogger, Kristin Savage. Enjoy! What’s one of your goals as the owner ..read more
Sound Telecom | Outsourcing
3y ago
Entrepreneurs who don't learn how to delegate are in for a long, lonely ride. Here's what startup owners need to know about the art of delegation. Editor’s Note: This post was submitted by guest blogger, Jock Purtle. Enjoy! In our society, entrepreneurs are lauded as heroes. We make movies about ..read more
Sound Telecom | Outsourcing
3y ago
There are plenty of great ways for entrepreneurs to keep costs low and avoid having to hire additional employees to help with their startups. Creating a business starts with a simple idea. Growing that idea into something of value requires time, talent and resources. Thanks to the age of the internet ..read more
Sound Telecom | Outsourcing
3y ago
With the rise of virtual receptionists, businesses have more options in how they cover their incoming calls than simply relying on a traditional, in-house receptionist. When someone calls your business, they already have expectations of how they should be treated. They’ve been on calls with other ..read more
Sound Telecom | Outsourcing
3y ago
It makes sense for many companies to take advantage of outsourcing in the form of a specialized call center partner. Let's find out if your business is one of them. When the phone starts ringing off the hook, many business owners turn to call centers for help. In fact, industry analysts project ..read more
Sound Telecom | Outsourcing
3y ago
Trying to do everything yourself is a recipe for disaster when it comes to your small business. Delegating certain tasks is key to success as a small business owner. As a small business owner, it is important to know your own strengths and weaknesses. It’s equally important to know what resources ..read more
Sound Telecom | Outsourcing
3y ago
Making the most of your time is paramount as an entrepreneur. Here are a few ways you can maximize your productivity. Time is MONEY! At least, that is what you’ve been told. The truth is: time is much more valuable than money. While there are thousands of ways you can make a dollar, there is only ..read more
Sound Telecom | Outsourcing
3y ago
Simply put, BPO (business process outsourcing) is when a company contracts with a third party provider of operational tasks. An example of BPO is when a company partners with a call center to have their calls professionally handled so they can focus on their core business competencies. Business Process ..read more
Sound Telecom | Outsourcing
3y ago
A call center is a business office, building or setting where call agents receive and process large volumes of telephone calls, often for customer service purposes. People, phones, and computers. There are generally lots of each in a call center. A call center is a centralized location where the main ..read more
Sound Telecom | Outsourcing
3y ago
When small businesses harness the power of an inbound call center support team that caters to their unique requirements, the results are always of the successful variety. When we think of call centers, we often think of large, warehouse-sized rooms filled with cubicles staffed by anonymous agents ..read more