How does BPO work and what process can be outsourced? Whether exploring modern business practices or preparing to make a significant strategic change, you should familiarize yourself with business process outsourcing (BPO). Essentially, BPO enables businesses to delegate essential but non-core tasks to specialized external services, ensuring they receive the expertise they deserve. This isn’t just a trendy buzzword; it has become a fundamental part of operational strategy, offering a combination of cost efficiency and improved performance. Let’s take a look at the Philippines, for instance. B ..read more

As the focus shifts from cost savings to creating more value for business, customers and employees, the nature of relationships between enterprises and their digital technology partners will move from contract terms and SLAs to one of collaboration and co-innovation. Enterprises today are breaking down walls between departments, connecting silos and embarking to create end to end transformation from the back office up through the customer experience, all while implementing the newest tech to enable them to compete better. The decision of how to achieve this transformation, what new tech to ado ..read more

As the industry has transformed from a labor arbitrage model to a digital model, we’ve digitally transformed our OAISS roadshow. Our roadshow will stop in Dallas, San Francisco, NYC, London and Chicago. This intimate forum will provide you with total accessibility to industry successes and lessons learned through close interaction with our team of experts, industry speakers and your peers at a city near you. This is your opportunity to engage with other members of our ecosystem to learn, connect, form alliances and transact. The post OAISS – Chicago appeared first on The Outsourcing Institute ..read more

As the industry has transformed from a labor arbitrage model to a digital model, we’ve digitally transformed our OAISS roadshow. Our roadshow will stop in Dallas, San Francisco, NYC, London and Chicago. This intimate forum will provide you with total accessibility to industry successes and lessons learned through close interaction with our team of experts, industry speakers and your peers at a city near you. This is your opportunity to engage with other members of our ecosystem to learn, connect, form alliances and transact. The post OAISS – London appeared first on The Outsourcing Institute ..read more

As the industry has transformed from a labor arbitrage model to a digital model, we’ve digitally transformed our OAISS roadshow. Our roadshow will stop in Dallas, San Francisco, NYC, London and Chicago. This intimate forum will provide you with total accessibility to industry successes and lessons learned through close interaction with our team of experts, industry speakers and your peers at a city near you. This is your opportunity to engage with other members of our ecosystem to learn, connect, form alliances and transact. The post OAISS – New York appeared first on The Outsourcing Institute ..read more

As the industry has transformed from a labor arbitrage model to a digital model, we’ve digitally transformed our OAISS roadshow. Our roadshow will stop in Dallas, San Francisco, NYC, London and Chicago. This intimate forum will provide you with total accessibility to industry successes and lessons learned through close interaction with our team of experts, industry speakers and your peers at a city near you. This is your opportunity to engage with other members of our ecosystem to learn, connect, form alliances and transact. The post OAISS – San Francisco appeared first on The Outsourcing Inst ..read more

As the industry has transformed from a labor arbitrage model to a digital model, we’ve digitally transformed our OAISS roadshow. Our roadshow will stop in Dallas, San Francisco, NYC, London and Chicago. This intimate forum will provide you with total accessibility to industry successes and lessons learned through close interaction with our team of experts, industry speakers and your peers at a city near you. This is your opportunity to engage with other members of our ecosystem to learn, connect, form alliances and transact. The post OAISS – Dallas appeared first on The Outsourcing Institute ..read more

GE’s Digital Transformation Leader, Samira Kaderali joins Outsourcing Institute President, Daniel Goodstein, to explore: Goals behind GE Digital What’s made GE successful and actually industry-leading? GE’s motive behind decreasing outsourcing by 15% Insight on GE’s partnership models and their vision for the next several years Samira Kaderali presented the keynote presentation about digital disruption and the end of old models and beginning of new at the Outsourcing Institute’s 2nd Annual Digital Convergence Conference, on September 19th at PwC in NYC. The post Executive Expert Interview: D ..read more

Thriving in the Digital Age: Leveraging the Power of Digital Transformation in Enterprise Sourcing Keynote: Mainstreaming Digital: From Sourcing to Enterprise Transformation Tanvir Khan, President & Global Head, NTT DATA View Here Reach the Peak in your Digital Transformation Journey Tim Leger, SVP – Business Process Transformation, Sutherland View Here Case Study: How to Separate Hype from Reality on AI, ML and RPA Sameer Bhandari, Sr. Director, Cognitive Automation, Automation Anywhere Michelle Lee, Partner, PwC View Here Keynote: Defining a Cloud Transformation Strategy – A Cloud ..read more

Walmart’s Senior Manager and Principal Technology Manager, Yolanda Williams joins Outsourcing Institute President, Daniel Goodstein, to explore: Getting started with transformation and who should be involved How to scale transformation How to balance the need for speed of transformation and innovation with governance The future of digital and transformation at Walmart Yolanda Williams will delve into how to build the agile enterprise by leveraging cloud, analytics, and DevOps at the Outsourcing Institute’s 2nd Annual Digital Convergence Conference, on September 19th at PwC in NYC. Migration to ..read more