Making HR a Strategic Value Driver with Connected Processes
SSON | The World's largest Shared Services & Outsourcing Network
by SSON Editor
11M ago
The three top priorities for shared services and GBS for impacting the overall workforce are driving headcount optimization, driving better integration and utilization of technology and driving enhanc ..read more
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Leveraging AI and Predictive Analytics in O2C
SSON | The World's largest Shared Services & Outsourcing Network
by SSON Editor
11M ago
Data from SSON Research & Analytics reports that Order-to-Cash (O2C) is the second most popular service provided by 66% of surveyed SSON members. The widespread acceptance of O2C in shared services su ..read more
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What Shared Services Can Learn from Hospitals
SSON | The World's largest Shared Services & Outsourcing Network
by Saswata Kar
11M ago
In this era of business volatility and uncertainty, one surprising source for insights shared services professionals can turn to is hospital operations, an industry that is no stranger to change ..read more
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The Unique Value Human Administrative Assistants Bring to the Table
SSON | The World's largest Shared Services & Outsourcing Network
by SSON Editor
11M ago
As the global workforce moves from its static 9-5 routine to a more flexible, digitally enabled environment, the work done by humans is no longer defined by their location or presence in the office ..read more
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How Egypt Became a Global Business Process Outsourcing Hub
SSON | The World's largest Shared Services & Outsourcing Network
by SSON Editor
11M ago
In recent years Egypt has become a rapidly growing economy and labor market with a growing focus on the IT services and outsourcing industries. In this article find what makes Egypt such a competitive ..read more
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Are Your GBS Capabilities "Capable?"
SSON | The World's largest Shared Services & Outsourcing Network
by Deborah Kops
11M ago
For years, GBS organizations have pushed to “go up the value chain,” trying to move their brands from transaction factory to valued partner to the business. Now there’s an opportunity for GBS to strut ..read more
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Continuous Improvement Digital Summit
SSON | The World's largest Shared Services & Outsourcing Network
by SSON Editor
11M ago
Continuous improvement is ubiquitous to shared services, and indeed every GBS in the world will have CI as one of their core drivers. But what exactly are you improving towards ..read more
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Intelligent Automation Week Conference - Agenda Released!
SSON | The World's largest Shared Services & Outsourcing Network
by Evan Beebe
11M ago
The Intelligent Automation Week conference brings together professionals from various industries to learn about utilizing intelligent automation to enhance their business outcomes, offering valuable n ..read more
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AECOM’s GPO Journey: Lessons on Stakeholders, Governance and Influence
SSON | The World's largest Shared Services & Outsourcing Network
by April Zaneli Solie
11M ago
How AECOM's GBS found success by letting Global Process Owners (GPOs) lead the change in the processes and own the outcomes ..read more
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SSOW Women's Conference Summary
SSON | The World's largest Shared Services & Outsourcing Network
by SSON Editor
11M ago
The 27th year of SSOW featured a day highlighting the women leaders in shared services and GBS. The conference focused on elevating women and DE&I initiatives across the entire shared services industr ..read more
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