When you reflect on business assets, what springs to mind? Cash? Property? Equipment? Vehicles? All are valid responses but there is a modern-day item that is fast becoming one of the main assets for businesses and occupying the minds of executives, managers and owners. It can help identify opportunities, mitigate risks and improve operational efficiencies. It is crucial to better decision-making and gaining competitive advantage.  ..read more

For more than a century, Harvard Business Review has been a go-to resource for managers wanting insights into topics such as leadership, negotiation, strategy, marketing and finance. Its writers cover the big issues facing organizations and it was no surprise when an in-depth article appeared under the headline ‘Managing the Crises in Data Processing’1 ..read more

For most businesses, nothing matters more in the quest for success than sales performance. An operation can boast amazing analysts, cutting-edge technology and a stellar reputation for customer service but if its sales team fails to make sales, there will be significant issues when it comes time to balance the books ..read more

What is outsourced health information management (HIM ..read more

The battle for consumers’ attention has never been greater. Where once businesses had few options to market their wares – a radio jingle, a newspaper ad, maybe a billboard – the online explosion has created a world where there have never been more ways to promote your message. It is also a world that has given birth to a concept that did not exist all that long ago1 – digital marketing ..read more

There is no shortage of anecdotal evidence to suggest accountancy outsourcing is on the rise but a recently released study has revealed just how significant that rise is. The respected industry publication Accountancy Age reported that global spending on outsourced accounting has increased almost 40% during the past five years, with one insider comparing the growing demand to the revolutionary impact of generative AI1 ..read more

Customer experience has come a long way in the past decade or so. Banking customers can use mobile apps to connect with service agents. Online shoppers can track every step of their purchase’s journey. Interactions are increasingly seamless, more direct and tailored to one’s preferences – and for good reason. As multiple studies have revealed, 72% of customers want immediate service1, 67% of consumers expect a resolution within three hours2 and 52% will switch to a competitor if they have a single negative impression3 ..read more

Here is a statistic that shows how much the world has changed since we first heard the term ‘COVID-19’ – in early 2020, telehealth or telemedicine services accounted for less than 1% of outpatient encounters1. While there were plenty of headlines about the future of healthcare, very few hospitals and health services had invested in technology that allowed patients to access care without commuting to a physical location ..read more

In an era where data is king, a sobering reality looms large: 95% of cybersecurity breaches are caused by human error1. Even more startling, 68% of breaches involve a non-malicious human element2, such as an employee falling victim to a social engineering attack or making an innocent mistake. These statistics paint a clear picture - our greatest vulnerability often lies not in our technology, but in our people and processes ..read more

The evolution of customer support has been a sight to behold. From the birth of postal systems that allowed businesses to engage with customers in a regulated fashion for the first time to the invention of telephones and subsequent rise of contact centers, organizations have forever been searching for the latest concept that will enhance their relationship with consumers ..read more