In this episode, Richard speaks to Craig Sharp, the founder of UK-based Managed Service Provider (MSP) Abussi, one of the longest-running MSPs in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they’ve been rocking for more than 15 years! Richard describes Craig as a real go giver and is always willing to help a fellow MSP. Craig is somebody who is incredibly knowledgeable on customer success and managed services. An Interview With Craig Sha ..read more

Tubbservatory Round-Up – Tools and Resources for Your MSP Each week, Richard scours the depths of the internet to uncover vital resources, curating a dynamic collection tailored specifically for IT Managed Service Providers (MSPs) aiming to lead the pack in their industry. Welcome to the Tubbservatory – a lively video series presenting carefully chosen articles, podcasts, and events, crafting a treasure trove for fellow IT entrepreneurs. Step into the Tubbservatory Round-Up #27, your portal to the March 2024 edition! As we embark on this new month, we’ve diligently assembled this month’s epis ..read more

There’s an old adage that states, if it’s not measured, it’s not managed. Therefore, profitability is one of the most important metrics you should be measuring as a business owner. According to Gartner, profitability is a measure of an organisation’s profit relative to its expenses. To put it another way, when you have an efficient income-to-cost ratio with your customers, your business is going to be more profitable. So, as Managed Service Providers (MSPs), how can you keep your business profitable and more efficient? In this article, we’ve highlighted just some of the ways you can be operati ..read more

Tom Welton is a Solutions Engineer and MSP expert at Pax8. Previously based in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA. An Interview with Tom Welton How Tom Overcame His Imposter Syndrome to Become an MSP Expert Tom explains that his background was hospitality and customer service, and got into tech while working in hotels at ski res ..read more

In this interview, Richard speaks to Allen Edwards, an accomplished entrepreneur, speaker and expert on process. He’s the founder of Eureka Process and the co-owner of Gozynta. And Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.” An Interview With Allen Edwards How Gozynta Merged with Eureka Allen explains that he loves where process gets him, and he learned that early on. He spoke to the founders of Gozynta and they explained that they wanted to improve their onboarding for greater cu ..read more

Uplift Live 2024 was the first UK event of its kind. An event focused entirely on LinkedIn – the business networking platform with more than a billion users worldwide. Team Tubb went to the inaugural Uplift Live in Birmingham to network and learn from the experts. Here are some of our highlights. The Event Uplift Live 2024 took place at Millenium Point in Birmingham on Thursday 22nd March. The event was organised by John Espirian, Jeremy Freeman, and Gus Bhandal and featured 8 expert speakers from the UK, Europe, and North America. Delegates also ranged from across the UK and overseas, and fr ..read more

Channel Live 2024 was an event aimed at IT resellers, managed service providers (MSPs), and IT service providers. The event was dominated by telecom companies, there to give new prospective customers options as the PSTN switch-off deadline looms. However, there were some other highlights worthy of mention too. The event took place over two days, but we went along to experience what day one had to offer. Channel Live 2024 Channel Live 2024 took place in Birmingham’s NEC on Wednesday 20th March and Thursday 21st March. The exhibitors’ hall featured dozens of vendors, distributors, value-added r ..read more

The SuperOps SuperSummit is back for 2024, and this time the focus is on SuperGrowth for MSPs! Taking place in London on 19 April, it’s a full day event that promises to inspire everyone who attends. Organisers SuperOps, who provide AI-powered RMM and PSA tools, have built these events with MSPs in mind. So while vendors are welcome, there’s a strict no-pitch rule. Instead, the focus is on networking and community. Registration is now open! Secure your spot by registering now. Why The SuperSummit 2024 Focuses on Growth As SuperOps explain: “The industry is evolving fast, the stakes are high an ..read more

Time for another Team Tubb Travelogue! This time, Gudrun catches up with Richard, Stephen and Lenka, who are in Birmingham for two events – Channel Live and Uplift Live. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these big events. There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen’s voice almost gives out! Plus… the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun’s LinkedIn questions? What is the TubbTalk Travelogue? These are ad-hoc, bonus episode ..read more

In this episode, I’m joined by Dean Watmough, an expert on MSP people power. He’s the CEO and co-founder of Humnize, a UK-based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams. An Interview with Dean Watmough How Humnize Help Their MSP Clients to Leverage People Power Dean says it’s not easy to describe what they do: “We try to avoid the word recruitment. We find that people have had bad experiences with recruiters, and we don’t want to be damaged by association. “And similarly with HR – it’s a term that’s clinical and impersonal and doesn’t refl ..read more