Telephones for Early Alerting
ELERTS Corp Blog
by mattaj
1y ago
There was a time when they were everywhere. You couldn't walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse and buggy, the city ..read more
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Making Airport Customer Experience Customer-Centric
ELERTS Corp Blog
by mattaj
2y ago
Call center? Check? Surveys? Sure. But if you don’t allow customers to communicate on their terms, you are likely missing out on meaningful feedback. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts ..read more
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Downtown Dallas Inc. uses compassion, action to address homelessness
ELERTS Corp Blog
by mattaj
2y ago
Fast Facts: Downtown Dallas The homeless population in Dallas and Collin counties grew about nine percent YoY Negative social media posts declined by 90 percent after the community was made aware of the availability of See Say Now. As of 2022, See Say Now has over 3,000 users in Downtown Dallas. They send hundreds of helpful reports ..read more
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“Not One More Girl” Campaign Success: BART Watch App Combats Sexual Harassment on Transit
ELERTS Corp Blog
by mattaj
2y ago
For Immediate Release Tuesday, April 26th, 2022 Media Contact Chelsea Newburg cnewburg@elerts.com “Not One More Girl” Campaign Success: BART Watch App Combats Sexual Harassment on Transit The success of the BART Watch app’s new sexual harassment reporting tool is showcased in recently released data from the San Francisco transit agency’s groundbreaking “Not One More Girl ..read more
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HI+AI: Human Intuition Plus Artificial Intelligence
ELERTS Corp Blog
by mattaj
2y ago
HI or Human Intuition is a formidable sensor for situational awareness. Human minds and senses have evolved and improved over 300,000 years. That’s 3,000 centuries! We the people have hunches based on what we see and hear. Our “Spidey sense” starts tingling. Humans automatically sense slight nuances and disparities around us. When observations are collected ..read more
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Listen to the No Grey Zone podcast!
ELERTS Corp Blog
by mattaj
3y ago
Kathryn Marsh & Melissa Hoppmeyer are prosecutors with over two decades of experience between them, specializing in child abuse, sexual assault and domestic violence crimes.  ELERTS was founded on the belief that while “See Something Say Something” is easy to understand, it is not so easy to report a concern. Hear how ELERTS is helping citizens ..read more
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Press release: ELERTS platform gives transit agencies 100% compliance with federal rule, boosting safety through employee empowerment
ELERTS Corp Blog
by Malcolm Kenton
3y ago
WEYMOUTH, Mass. – The Federal Transit Administration’s (FTA) mandate that all U.S. public transportation operators have an Employee Safety Reporting Program (ESRP) in place will be enforced beginning July 21, 2021 – the beginning of enforcement having been delayed due to COVID-19. ELERTS ESRP is a simple solution that delivers 100% compliance with this requirement, does more ..read more
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CATA Selects ELERTS to Empower Passengers, Employees to Report Possible Human Trafficking
ELERTS Corp Blog
by mattaj
3y ago
The Capital Area Transportation Authority has selected ELERTS as a partner in its effort to fight human trafficking. CATA will implement ELERTS’ software to let riders and employees quickly and easily report any safety or security concerns, including occurrences and signs of suspected human trafficking, allowing supervisors to track and follow up on reported issues ..read more
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BART announces Texting service for riders to report safety concerns
ELERTS Corp Blog
by mattaj
3y ago
ELERTS longtime customer San Francisco BART has announced a Text-A-Tip number which their riders can use to report issues to BART police. Incoming text reports are managed by the same ELERTS management console as dispatchers use to respond to reports sent from the BARTWatch mobile app, developed by ELERTS. BART joins the dozens of ELERTS ..read more
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ELERTS listed as CV19 resource by APTA
ELERTS Corp Blog
by mattaj
3y ago
APTA has published a document that contains resources for transit agencies to help combat COVID. ELERTS mobile reporting solution is helping transits and airports stay aware of COVID concerns. Employees and passengers can quickly report COVID-19 issues with the ELERTS system. Some problems are easy to address if you know about them. Whether the concern is empty ..read more
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