Employees now expect more. Employee engagement is key to success for most organizations. If we understand the typical and recurring mistakes made in this field, we can predict and prevent them happening to us. Today’s guest post is by Frank Devine, author of RAPID MASS ENGAGEMENT: Driving Continuous Improvement Through Employee Culture Creation (CLICK HERE to get your copy). The Roll-out Assumption During a visit to one of the sites where my Rapid Mass Engagement (RME) process had been implemented, a group of senior visitors toured the site guided by a shop-floor employee who outl ..read more

Why are memorial services celebrating the life of a loved one who has passed always convened around candlelight, music, and poetry and not around bright lights, PowerPoint presentations and spreadsheets? Today’s guest post is by Dr. Robert H. Lengel, author of A Place For T: Giving Voice To The Tortoise In Our Hare-Brained World (CLICK HERE to get your copy). Why are memorial services celebrating the life of a loved one who has passed or that bring communities of diverse people together after a tragedy like a human-caused tragedy or natural disaster always convened around candlelight, mu ..read more

Customer service that is focused on customer relationships will impact your ability to make sales and to improve your business. Today’s post is by Kate Edwards, author of Hello! And Every Little Thing That Matters (CLICK HERE to get your copy). There is a scene in the Tina Fey/Amy Pohler film “Sisters” that is hilarious. The scene takes place in the dressing room of a trendy shop where the eponymous sisters go shopping for dresses for a party they are hosting that night. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World ..read more

  Leaders can learn a lot from comedians. They’re captivating public speakers, they practice economy of language, and they’re experts at insight. Insight is a critical leadership skill. Today’s post is by Antonio Garrido, author of MY DAILY LEADERSHIP: A Powerful Roadmap For Leadership Success (CLICK HERE to get your copy). To be clear, I’m not saying that it’s the leader’s job to joke their way through the difficulties of the day. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World ..read more

The key to weaning squeaky wheels is to boost their confidence and make them more independent. Your high-cost producers are in the upper-left corner of the leadership matrix. They deliver great results, but they consume a lot of your time and energy. The squeaky wheel is the epitome of a high-cost producer. They need to be weaned off of taking up all of your time. Your goal with a squeaky wheel is to make them more independent. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World ..read more

I recently sat down with David (Ledge) Ledgerwood from the Leaders of B2B podcast to discuss improving leadership skills through better planning and decision-making. On this episode of the Leaders of B2B podcast, David Ledgerwood and I discussed some leadership lessons that can help B2B business leaders become more successful. We talked about the importance of making decisions quickly but rationally. Leaders also need to be flexible enough to recognize new information that allows them to correct a course of action. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the ..read more

There are no stupid questions. There are only stupid people who don’t ask questions. Today’s post is by Gary Douglas, the founder of Access Consciousness®. People have always told me that the way I do business is different. I may indeed have a slightly different point of view about most things in life – and I’ll change my point of view on a dime. I question everything all the time. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World ..read more

  Speaking spontaneously can be a powerful way for leaders to communicate with their teams. But such spontaneity comes with many pitfalls that can derail the speaker’s message. Beware of rambling on, using inappropriate humor, and not staying attuned to your audience. Today’s post is by Judith Humphrey, author of Impromptu: Leading in the Moment (CLICK HERE to get your copy). Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World ..read more

A great executive assistant is only half the equation. Learning how to work with him or her effectively is the real key to maximizing your productivity. Today’s post is by Jan Jones, author of The CEO’s Secret Weapon (CLICK HERE to get your copy). For my new book, The CEO’s Secret Weapon: How Great Leaders and Their Assistants Maximize Productivity and Effectiveness, I interviewed the world’s #1 leadership thinker, Marshall Goldsmith and management guru Ken Blanchard, who expressed a deep appreciation for the value executive assistants bring to the lives of time-constrained executives. Read t ..read more

Nurturing employees to be the voice of the brand sustains an ecosystem for innovation, bridging marketing efforts and connecting them with the stakeholders. Today’s post is by Dhanshi Kittusamy Murthi, Regional Head of US Marketing at Vuram, a global hyperautomation services company. Organizations across industries are exploring ways to shape a sustainable work culture that enables their people to perform at their highest levels. One way to do this is by presenting people with opportunities to be recognized for their expertise: this not only nurtures outstanding results by building confidence ..read more