LiveHelpNow Software Features to Shine in 2024 The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s not forget about the extra day we get in February, as 2024 marks the second leap year of the 2020s.  As for LiveHelpNow, we’re cooking up some updates and enhancements for our customer service software that won’t be eclipsed (see what we did there?). Building up on exciting features we released in 2023, we aim to bring more ease and smoother customer exp ..read more

Are you tired of boring old customer service lines? Sick of waiting on hold for hours? Well, have no fear because live chat systems are here to save the day! When choosing software to help you achieve your goals, companies must seek the best fit. And so, each company listed might present something for everyone.  Customer experiences with live chat systems in 2024 Picture this: you’re having a problem with your new gadget, and instead of staring at your phone waiting for someone to pick up, you’re instantly connected to an actual human being through a live chat system. The future is now, m ..read more

In this comprehensive guide, we will delve into the world of knowledge base tools and help you understand why they are an essential asset for any business. We will explore the key features that make an effective knowledge base tool and discuss the different types available. By the end, you will have all the information you need to choose the right knowledge base tool for your specific needs. So, let’s dive in and unlock the power of knowledge base tools. Understanding Knowledge Base Tools Knowledge base tools are powerful platforms that enable businesses to organize, store, and share importan ..read more

In this comprehensive guide, we will delve into the world of knowledge base tools and help you understand why they are an essential asset for any business. We will explore the key features that make an effective knowledge base tool and discuss the different types available. By the end, you will have all the information you need to choose the right knowledge base tool for your specific needs. So, let’s dive in and unlock the power of knowledge base tools. Understanding Knowledge Base Tools Knowledge base tools are powerful platforms that enable businesses to organize, store, and share importan ..read more

Live chat support offers businesses a convenient and effective way to engage with their customers in real-time. In this article, we will explore the numerous benefits of live chat and how it can enhance customer service for your business.   Understanding Live Chat Support Before diving into the advantages, let’s start by understanding what live chat support is all about. It has become an essential tool for businesses in today’s digital age. It allows businesses to communicate with their customers through an online messaging platform in real-time. This means that customers can get imm ..read more

Today, businesses have access to a wealth of information about their customers. This treasure trove of data holds immense power, capable of transforming the way businesses operate and grow. Customer data analytics, the process of gathering and analyzing customer data, offers businesses valuable insights that can lead to improved decision-making and strategic planning. So, let’s dive into the world of customer data analytics and uncover the multitude of ways it can fuel business growth. Understanding Customer Data Analytics Before we delve into the intricacies of customer data analytics, let’s ..read more

Businesses everywhere constantly strive to improve their lead-generation strategies. With the advancements in artificial intelligence (AI), we now have a powerful tool at our disposal to take our lead generation efforts to new heights. So, if you’re ready to supercharge your lead generation game, here are five ways to leverage AI for better results. Utilizing AI for Improved Lead Nurturing Tactics When it comes to nurturing leads, AI can be your secret weapon. By analyzing customer data and behavior, AI-powered systems can help you understand your prospects better and tailor your marketing an ..read more

Are you struggling to retain your customers? Don’t worry, artificial intelligence (AI) is here to assist. In this article, we’ll explore three exciting ways that AI can help you reduce customer churn rates and keep your business thriving.  Understanding Customer Churn Before we delve into the magical world of AI, it’s important to understand what exactly we mean by customer churn. Simply put, it’s the rate at which customers abandon ship and take their business elsewhere. And let’s face it, high churn rates can be a real drag. They can drain your profits faster than a hole in a sinking sh ..read more

Contact centers play a crucial role in maintaining strong customer relationships and boosting brand loyalty. As technology continues to advance, it is important for contact centers to stay up-to-date to stay ahead of the competition. Earlier this year, we reviewed current customer service trends. Reflecting on those, in this article, we will explore the top practices that contact centers should embrace in 2024 to enhance their customer service efforts.   Contact Centers Continue to Evolve Contact centers have come a long way since their inception. From traditional call centers to multi-ch ..read more

Before New Year’s resolutions take center stage, it’s good to reflect. Look back and count all of our blessings and accomplishments. For us, 2023 brought some significant improvements and exciting changes. LiveHelpNow software features continued to expand and introduce new ways for customer service agents to provide better customer experiences.  “This has been a year of big new things for LiveHelpNow,” says CEO Jason O’Neill. “We’re constantly searching for the next great addition to our software and hope our customers find more value from our tools than ever before.” This year, as Artifi ..read more