145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage
The DiJulius Group
by John DiJulius
4d ago
Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We contrast the... Read Full Article The post 145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage appeared first on The DiJulius Group ..read more
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Solutions to Improve Customer Service
The DiJulius Group
by John DiJulius
6d ago
Your Company’s Biggest Expense is Unhappy Customers What is a better investment—advertising or customer service training? One study showed that organizations worldwide spend $500 billion per year on advertising compared to only $9 billion to customer service training. That’s a pretty big disparity. If companies focused on solutions to improve customer service and making their... Read Full Article The post Solutions to Improve Customer Service appeared first on The DiJulius Group ..read more
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144: How to Use Generative AI to Improve Your CX
The DiJulius Group
by John DiJulius
1w ago
Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers? Shanif Dhanani, the wizard behind Locusive, joins John to offer a glimpse into the future. They dissect the revolutionary integration of generative AI in customer service, a journey through the lifecycle of crafting a robust customer care initiative. Shanif’s... Read Full Article The post 144: How to Use Generative AI to Improve Your CX appeared first on The DiJulius Group ..read more
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E-Commerce Business Strategies: Zero Risk in the Digital Age
The DiJulius Group
by Cal DiJulius
2w ago
In the electrifying realm of e-commerce, a single click can whisk your desired products to your doorstep. Thus, the concept of “zero risk” has taken on a whole new dimension. As a customer experience consultant working with e-commerce businesses, I’ve witnessed firsthand the metamorphosis of customer satisfaction in this landscape. While traditional customer service still... Read Full Article The post E-Commerce Business Strategies: Zero Risk in the Digital Age appeared first on The DiJulius Group ..read more
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143: Motivating Millennials & Gen Zs in the Workplace to Deliver World-Class Customer Experience
The DiJulius Group
by John DiJulius
2w ago
Do you struggle with how to motivate the Millennials and Gen Zs in the workplace?  Welcome to a new chapter in The Customer Service Revolution, where we explore the seismic shift in how businesses approach client satisfaction and its profound ripple effect on company culture and employee morale.  The content of this episode reveals the... Read Full Article The post 143: Motivating Millennials & Gen Zs in the Workplace to Deliver World-Class Customer Experience appeared first on The DiJulius Group ..read more
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Lack of Leadership Training Is The Reason 1/3 of Employees Quit
The DiJulius Group
by John DiJulius
3w ago
Do You Have Accidental Bosses? An article in Fortune titled “Nearly all bosses are ‘accidental’ with no formal training—and research shows it’s leading 1 in 3 workers to quit” shares research conducted by The Chartered Management Institute revealing that many of those promoted into managerial positions are all title and no training. These startling findings... Read Full Article The post Lack of Leadership Training Is The Reason 1/3 of Employees Quit appeared first on The DiJulius Group ..read more
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141: Creating The Lawsuit-Free Company
The DiJulius Group
by John DiJulius
1M ago
From his time in the military to the courtroom, Alex Gertsburg has navigated a path that’s as inspiring as instructive. In this episode of The Customer Service Revolution, Alex, the managing partner of Gertsburg Licata Law Firm, joins John to share his journey and how it’s shaped his approach to leadership and customer service. His... Read Full Article The post 141: Creating The Lawsuit-Free Company appeared first on The DiJulius Group ..read more
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Six Components of a Customer’s Experience
The DiJulius Group
by John DiJulius
1M ago
To create brand loyalty and customer evangelists, you must (1) operate at a high level in six distinct areas of business and (2) constantly evaluate your company’s customer service across each category, separately, and as categories overlap. Physical: Deals with the actual brick-and-mortar component of your operation. These are the physical elements that are more... Read Full Article The post Six Components of a Customer’s Experience appeared first on The DiJulius Group ..read more
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140: How to Build a World-Class Sales Team
The DiJulius Group
by John DiJulius
1M ago
When sales guru Morné Smit sits down to chat, you know it’s time to take notes. His journey from a humble sales start to revolutionizing company growth is nothing short of inspiring, and that’s precisely what we get into in this episode. On this episode of The Customer Service Revolution, with Morné at the helm,... Read Full Article The post 140: How to Build a World-Class Sales Team appeared first on The DiJulius Group ..read more
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Essential Presentation Skills to Master for Today’s Business World
The DiJulius Group
by Dave Murray
1M ago
5 Simple Tips You Can Use to Crush Your Next Presentation! 10 years ago, I left my very predictable job as a department director in the professional sports industry to become a consultant, public speaker, and facilitator. At the time I had no formal speaking training outside of a couple of speech and/or presentation classes... Read Full Article The post Essential Presentation Skills to Master for Today’s Business World appeared first on The DiJulius Group ..read more
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