The majority of young men have never asked a woman out on a date in person  Gen Z has Telephobia   The majority of young men have never asked a woman out on a date in person My favorite podcaster, Scott Galloway recently said, “More than half of 18-24 males have never asked a woman... Read Full Article The post The Relationship-Disadvantaged Epidemic appeared first on The DiJulius Group ..read more

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of creating consistency in customer service across multiple locations. They explore the challenges businesses face when scaling, the six components of customer experience, and the significance of proof of concept in training. The conversation emphasizes the need... Read Full Article The post 195: The Key to Successful Multi-Location Management appeared first on The DiJulius Group ..read more

In February 2007, then Starbucks Chairman Howard Schultz penned a scathing internal memo titled “The Commoditization of the Starbucks Experience,” expressing concerns that rapid expansion and certain operational decisions diluted the brand’s unique appeal. The following are some of his excerpts: The Commoditization of the Starbucks Experience Memo Over the past ten years, in order... Read Full Article The post The Commoditization of the Starbucks Experience 2.0 appeared first on The DiJulius Group ..read more

Podcast Summary: In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee engagement. He emphasizes the importance of maintaining a positive employee mindset, the challenges faced by the younger workforce, and the significance of service aptitude in delivering exceptional customer service. DiJulius advocates for comprehensive... Read Full Article The post 194: Current CX and EX Happenings appeared first on The DiJulius Group ..read more

Your CX (Customer Experience) is always on stage.  Today, too many companies think they are in a race to evolve their customer experience from costly human interactions to technology like self-check-in/out, apps, kiosks, social media, and online support. While these represent a necessary evolution for most business models, we must not send the message to... Read Full Article The post Five Ways Your Customer Experience Is Always on Stage appeared first on The DiJulius Group ..read more

Podcast Summary: In this episode, Denise Thompson and John DiJulius discuss John’s evolution of customer service and leadership. They explore the importance of developing future leaders, the challenges of maintaining a consistent customer experience, and the need for empathy and people skills in today’s workforce. John shares insights from his journey in building The DiJulius... Read Full Article The post 193: From UPS Driver to CX Authority Part 2 appeared first on The DiJulius Group ..read more

The Work-from-Home Debate / Jamie Dimon’s leaked video on return to work / The Death of Remote & Hybrid Work is Greatly Exaggerated / Pros & Cons of WFH Since the end of the pandemic, most businesses have realized they had to offer their employees hybrid, flexible, work-from-home (WFH) models. Employees who work from home... Read Full Article The post The Work-from-Home Debate appeared first on The DiJulius Group ..read more

Podcast Summary: In this episode, Denise and John discuss John’s journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry. They explore the challenges faced in starting a salon, the importance of customer service, and how John’s experiences led him to become a sought-after speaker and consultant. The conversation... Read Full Article The post 192: John’s Journey appeared first on The DiJulius Group ..read more

Shocking CX Statistics / Fast is No Longer a Luxury in Customer Experience / Do the top CX Brands Outperform their competition? Our New CXO Academy Graduates  Do Top CX Brands Outperform Competitors and the Stock Market? Over the past two decades, my research has uncovered how the top customer experience companies outperform competitors and... Read Full Article The post Shocking CX Stats / Do Top CX Brands Outperform Competition appeared first on The DiJulius Group ..read more

This week, John sits down with his managing partner, Denise Thompson, to discuss her evolution with the DiJulius Group and what advice she has for working alongside an entrepreneur.     Links: 2025 Livestream Workshops, Register now! The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new... Read Full Article The post 191: The Hats We Wear appeared first on The DiJulius Group ..read more