Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing... Read Full Article The post 165: The Closer appeared first on The DiJulius Group ..read more

Learn how to attract top talent by using an interview process like the one we describe here. *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth   “Stop trying to find great employees; instead, focus on becoming the type of business great... Read Full Article The post How to Attract Top Talent – How One Company Attracts the Top 1% appeared first on The DiJulius Group ..read more

What if creating an exceptional employee experience could transform your company and drastically reduce turnover? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees discover their “ikigai,” or... Read Full Article The post 164: Creating an Employee Experience That Retains Them appeared first on The DiJulius Group ..read more

How to Deliver Effective One-on-One Meetings with Your Employees *The following article on delivering effective one on one meetings is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth   Why One-On-One Meetings Can’t Be Optional Typically, when we consult with an organization, two things... Read Full Article The post How to Deliver Effective One-on-One Meetings appeared first on The DiJulius Group ..read more

What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman’s “Never Lose an Employee Again” and Dan Heath’s “Making Moments Memorable,” we... Read Full Article The post 163: Creating a New Employee Onboarding Experience appeared first on The DiJulius Group ..read more

Don’t Let Your User Self Service Experience Backfire With the mad shift to pushing customers to self-service channels, many companies are hurting their overall customer satisfaction and reducing customer retention by creating a poor user experience. How One Company Reduced Non-Revenue Calls & Reduced Payroll Due to increased call volume, one of our eCommerce clients... Read Full Article The post Reduce Payroll While Improving the Self Service Experience appeared first on The DiJulius Group ..read more

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the power of regular... Read Full Article The post 162: ACHIEVING CUSTOMER AMAZEMENT Study appeared first on The DiJulius Group ..read more

“A great leader’s goal should be that every long-term employee considers their decision to join this company as one of the best decisions of their life.” –John R. DiJulius II *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth A great company... Read Full Article The post Be One of The Best decisions Your Employees Ever Made appeared first on The DiJulius Group ..read more

Can AI revolutionize customer service? In this episode of The Customer Service Revolution, John sits down with Joel Sylvester, partner and Chief Client Officer at Five Star Call Centers, to explore how AI and machine learning are transforming the customer care landscape. Joel reveals how integrating advanced technologies can enhance customer interactions across phone, email,... Read Full Article The post 161: Improve CX in Contact Centers with Technology appeared first on The DiJulius Group ..read more

Start Wowing Your New Employees the Moment They Get Hired *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth  “When I hire someone, that is when I go to work for them.” The percentage of employees who quit before their first day... Read Full Article The post New Hire? Start Wowing New Employees the Moment They Get Hired appeared first on The DiJulius Group ..read more