A strong support infrastructure is critical for the growth of your B2B organization. Not only will it improve your client’s relationship with your product, but it will also lead to higher retention. A good customer experience also has a huge impact on your business reputation and the conversion of new clients. That’s why businesses today seek out the very best tools such as B2B customer support software that aligns with their goals. However, even with this technology in place, you still may see areas of weakness ..read more

Every organization is at risk of going through a data security breach at any time. Whether it’s a retail establishment or other companies dealing with B2B clients, protecting your customers’ sensitive information is critical. Many organizations seek a configurable collaboration solution that works for all parties, since customer service personnel are heavily involved with customers’ sensitive information today. Still, one minor mistake could lead to some difficult consequences if information gets into the wrong hands. Here are five simple tips to enhance your customer support security ..read more

Goal setting is common for any business in the beginning of a new year. No matter what financial or other goals you set for your business this year, there’s one you shouldn’t overlook: customer support. Whether it’s finally investing in cloud based customer support software or just making the necessary tweaks to your current processes, becoming a customer support superstar can help you reach your goals for 2018. Here are just a few of the best ways to help you achieve superstar status ..read more

Understanding what a customer needs and expects is much easier than actually delivering and meeting those expectations. Providing your agents with the tools they need to work most efficiently starts with a configurable collaboration solution. Agents need to have the ability to prioritize tickets to ensure all inquiries get replied to and resolved in a timely manner. Here are different ways automated alerts can help your agents help your customers ..read more

A strong support infrastructure is critical for the growth of your B2B organization. Not only will it improve your client’s relationship with your product, but it will also lead to higher retention. A good customer experience also has a huge impact on your business reputation and the conversion of new clients. That’s why businesses today seek out the very best tools such as B2B customer support software that aligns with their goals. However, even with this technology in place, you still may see areas of weakness ..read more