Success by LiveChat | Customer support
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SUCCESS is the upmost guide on how to get your business to grow and innovate. Live Chat Software and Help Desk Software. LiveChat provides the application for online sales and real-time support to businesses from over 150 countries. We help you actively engage your website visitors and provide them with friendly customer support.
Success by LiveChat | Customer support
1M ago
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for customers when they have questions, concerns, or problems with a product or service. Customer service is a ..read more
Success by LiveChat | Customer support
6M ago
You have a great product or service, an eye-catching website, and a growing customer base. Everything's going well, but one thing keeps you up at night - customer support! You want to provide top-notch service to your customers, but you find it challenging to teach your entire ..read more
Success by LiveChat | Customer support
1y ago
What’s the difference between customer support and customer service? While these terms may sound similar, confusing them can impact how you interact with your customers. We'll explore the key differences between customer support and customer service. We'll also discuss strategies ..read more
Success by LiveChat | Customer support
1y ago
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers ..read more
Success by LiveChat | Customer support
1y ago
According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows the growing importance of effective customer success management. Not only does it help to retain high ..read more
Success by LiveChat | Customer support
2y ago
When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agents’ work will be dealing with a variety of customers who have a problem. They won’t necessarily bring in new business, but you have to ..read more
Success by LiveChat | Customer support
2y ago
There’s no single right way to approach a customer. All kinds of customers will visit your website. Each of them is unique and requires a different approach. You can tell that a support team knows their stuff by looking at how they approach different customers. If they work from ..read more
Success by LiveChat | Customer support
2y ago
Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very specific skill set. There are a lot of customer service skills agents should master when working with customers ..read more
Success by LiveChat | Customer support
2y ago
Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject ..read more
Success by LiveChat | Customer support
3y ago
We waited for this moment for quite some time. The excitement was so big that we even made bets on when it would happen. And I’m not talking about reaching 100,000 unique visits per month on our blog – although that caused a lot of stir as well. I’m talking about a day when our ..read more