Win an Easter egg for every user on your Tech Advance phone system For existing customers only To share the Easter joy, Tech Advance are giving all of our existing customers the chance to win an Easter Egg for every user on their phone system! How to Enter In order to enter this competition all you need to do is leave us a Google review by following the link below. Every review is counted as an entry, however, entries must be from different users. Once you have submitted your review you will be entered automatically into the random giveaway on the 10th of April Positive reviews from customers ..read more

Microsoft Teams Phone Enabling effective voice and video collaboration for Microsoft Teams What is Microsoft Teams phone? Teams Phone offers everything you’d expect from a business phone system. It replaces traditional PBXs and enables key calling features with a cloud-based call control system that provides the overall workload for Microsoft Teams. Make and answer internal or external calls directly from Microsoft Teams, and forward and transfer calls within your business. Why choose Microsoft Teams Phone for your business? There are several reasons why businesses want to add voice enablement ..read more

Profile Got the Lot is a fast-growing ecommerce company. Their background in sales, purchasing, and retail operations enables them to source and buy the very best products and brands from their trusted network of suppliers at the very best prices. Their products are wide and diverse and they’re always adding new and exciting additions to their extensive range.  Got the Lot is focused on providing you with a simple and enjoyable shopping experience. Project Got the Lot was undergoing an expansion of its business due to its steady growth and success. This meant that the business required a ..read more

How can a cloud contact centre improve customer experience? What Is a cloud contact centre? A cloud contact centre is a cloud-based customer engagement platform that simplifies and enhances your customer communication, allowing your team to work from anywhere. It offers an easy-to-use, self-service feature set and comes at a price point SMEs can afford. Cloud Contact enables voice calls, web chat, email, and SMS – all managed on one single platform – allowing to you monitor performance both historically and in real time. Calls can be recorded and reviewed, and all customer interactions can be ..read more

Microsoft Teams – Direct Routing Many businesses utilizing Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony. Give your Microsoft Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing from the UK’s No.1 SIP Trunking provider with simple provisioning, enhanced call control features, and carrier-grade infrastructure. All are provided at a competitive price, as a complete cloud solution.   Delive ..read more

FTTP Broadband Service Enjoy guaranteed speeds, improved reliability, and future-proof connectivity with FTTP broadband. What is FTTP Broadband? FTTP stands for Fibre To The Premises, and it is referred to as ‘Ultrafast’ or ‘Full Fibre’ broadband. FTTP broadband can deliver speeds up to 1Gbps. It is a pure fibre connection from the exchange to your business so, unlike FTTC where broadband is delivered via fibre optic cables only as far as the cabinet, FTTP uses cable across the entire distance to your business, resulting in the ability to deliver broadband speeds far higher and more reliably t ..read more

Galaxy Print Install the Best Phone System in the Universe Galaxy Print are a printing and design company located in Croston, Leyland who offer a wide range of services from logo design to t-shirt printing. Their highly skilled designers use the latest software to produce high quality designs.   Project We had previously worked with Galaxy Print back in 2019, making some changes to their old Panasonic phone system, following a referral from an existing customer. Additionally, we have also purchased branded company clothing from them for Tech Advance. Their phone system was old and needed ..read more

O’Brien’s Pharmacy Case Study O’Brien’s Pharmacy Group provide pharmacy services to the people of Fleetwood, Thornton-Cleveleys, Bispham, Burscough, Liverpool and the surrounding areas. They provide personalised, tailored pharmaceutical care to the people which use their pharmacies and dispense both medicines and healthcare advice and offer a range of other clinical services. Project O’Brien’s pharmacy group were looking for a telecommunication solution which would reduce their costs, simplify their phones systems and have improved functionality and management tools. Additionally, they wanted ..read more

BT and Openreach industrial action We are publishing this regarding the recent announcement of the BT and Openreach strike action that will be taking place on: • Thursday 6th October • Monday 10th October • Thursday 20th October • Monday 24th October It is expected that 40,000 BT Group workers will strike, and it is important to note that unlike the most recent strikes in August, the action in October will include 400 workers employed as 999 emergency call handlers. BT have said it would “do whatever it takes to protect 999 services” by moving staff to cover emergency calls and that they are ..read more

The SME Guide to Contact Centres The key aspects to consider when adopting a contact centre solution Introduction: Keeping your customers happy There is one question common to all businesses, regardless of size, industry, or background – how do you keep your customers happy and engaged? In today’s digital economy, customers want their interactions to be quick and their problems to be solved right away, on whichever channel they most prefer – whether that is chat, voice, or email. Thankfully, in recent years contact centres have evolved to be able to deliver all of this and more. They play a vi ..read more