On 24th September 2024, Google Cloud unveiled several significant updates to its AI offerings. These updates include enhancements to the Gemini model, including the general availability of a two million token context window for Gemini 1.5 Pro, improvements in provisioned throughput, advancements in grounding capabilities, and the general availability of the Imagen 3 text-to-image generation model. These new product announcements from Google Cloud highlight its commitment to advancing AI technologies and providing businesses with the tools they need to drive innovation and growth. With these ne ..read more

Customer experience has become a key differentiator in today's competitive market, particularly for SMBs and midmarket firms. These companies, often with limited resources, are increasingly adopting contact center solutions to improve customer interactions and build loyalty. Recent research by Techaisle, covering 2400 SMBs and Midmarket firms, indicates that 44% of small and medium-sized businesses (SMBs) and 48% of upper midmarket firms are prioritizing investments in customer experience (CX) solutions. Additionally, 55% of SMBs are either migrating their contact center to the cloud or planni ..read more

In today's data-driven landscape, organizations grapple with myriad challenges stemming from the increasing volume, velocity, and complexity of data. These challenges encompass data governance and management, the need for predictive and prescriptive analytics, the democratization of insights, and the rapid pace of technological advancements. To address these complexities, Zoho has introduced a new AI-powered self-service BI and analytics platform. Since 2009, Zoho has been a prominent BI and analytics platform player, offering a robust foundation for data management and preparation. Zoho's sel ..read more

Xerox, synonymous with photocopying, has embarked on a bold transformation to remain relevant in the digital age. From its humble beginnings as a copier manufacturer to its status as a diversified technology services company, Xerox's journey is a testament to its resilience and adaptability. Groundbreaking innovations punctuate Xerox's history. The introduction of the plain paper copier in the 1950s revolutionized document reproduction, and the company's subsequent development of the graphical user interface (GUI) and computer mouse laid the foundation for modern computing. The laser printer ..read more

Techaisle’s recent survey of over 2100 businesses shows that 53% of midmarket firms have shifted their focus to smaller AI wins as they result in reduced risk, faster ROI, enable flexibility, build trust and capability, and target specific immediate pain points. These early wins can serve as a springboard for more significant, more ambitious AI initiatives, ultimately driving long-term growth and success. This trend was first highlighted on July 31st during a podcast recording, where I was asked about the specific AI trends Techaisle and I were watching. My response was clear: small wins. This ..read more

Partner behavior is evolving rapidly in 2024 and 2025, with a heightened focus on growth, speed, and innovation. To achieve these goals, partners are aggressively pursuing new customers, automating processes, and integrating AI into both their product offerings and internal operations. This strategic shift is driven by the recognition that AI has the potential to reshape the partner ecosystem, demanding a pivot from vendor dependency to customer-centric value creation. As a result, partners are prioritizing specialization and agility while placing a premium on developing AI capabilities. Red H ..read more

A new type of computer is gaining traction - Copilot+ PC, explicitly built for artificial intelligence (AI).  These laptops are powered by powerful Snapdragon® X Plus processors, exceeding 40 trillion operations per second (TOPS), and deliver long-lasting battery life and access to cutting-edge AI models. Copilot+ PCs are designed to prioritize built-in AI features powered by Microsoft's Copilot AI and Qualcomm's Snapdragon X processors. This allows them to run new AI features like document editing suggestions, real-time image generation, and language translation directly on the device, a ..read more

Once confined to the realm of science fiction, intelligent machines and artificial intelligence are now rapidly reshaping our world. AI streamlines tasks and boosts efficiency across industries, from personal productivity to complex professional operations. The boundary between imagination and reality blurs further as technology advances, with AI-powered devices becoming increasingly accessible. AI PCs have emerged as the latest technological sensation, generating significant excitement in the industry. The prevailing narrative suggests that AI capabilities will soon become a standard feature ..read more

The landscape of GenAI is rapidly evolving, and midmarket firms are striving to keep pace with this change. New data from Techaisle (SMB/Midmarket AI Adoption Trends Research) sheds light on a fascinating trend: adopting multiple large language models (LLMs), an average of 2.2, by core and upper midmarket firms. Data also shows that 36% of midmarket firms are piloting with an average of 3.5 LLMs, and another 24% will likely add another 2.2 LLMs within the year. The survey reveals a preference for established players like OpenAI, with a projected penetration rate of 89% within the midmark ..read more

Techaisle's study on SMB and Midmarket Security Adoption Trends projects that IT security spending by small and mid-sized businesses worldwide is expected to reach US$90 billion in 2024, showing a 9.4% increase from the previous year. In the US alone, the market expenditure is set to rise by 8.3%. Significant investments will concentrate on Endpoint Protection, Network Security, and Identity and Access Management, with MDR (Manage, Detect, Respond) services seeing the most rapid growth in the SMB and midmarket sectors. A significant increase in funding for IT security is projected among high-g ..read more