Businesses are eager to tap into the power of AI of late. According to a PwC study, AI is projected to contribute $15.7 trillion to the global economy by 2030. Despite this huge potential, a Gartner Inc. study (subscription required) highlighted that AI projects are taking twice as long to pivot from the planning stage to full-scale launches. This delay not only increases costs and reduces ROI but also impacts the time to deliver value. In my experience of interacting with hundreds of subscription business leaders, here are the most common challenges I’ve observed that are dela ..read more

Reston, VA, — VOZIQ AI, a leading provider of AI-powered solutions to subscription businesses, today announced that they have won AI Global Excellence Award 2024 in AI-Based Customer Retention Platform category. VOZIQ’s Predictive Customer Retention Solution uses over 10 purpose-built machine learning models to identify precursors to customer churn, predicts customers who exhibit these patterns, and automates proactive retention interventions before they cancel. The AI Global Excellence Award recognizes how VOZIQ AI helps subscription businesses accelerate growth by offeri ..read more

VOZIQ AI Secures CUSTOMER Product of the Year Award for Fifth Consecutive Year Reston, March 11th, 2024: VOZIQ AI, a leading provider of AI-powered solutions for subscription businesses, is pleased to announce today that TMC, a global, integrated media company, has named VOZIQ AI Predictive Price Increase Solution, as a 2024 CUSTOMER Product of the Year Award winner. Presented by CUSTOMER magazine, VOZIQ AI has won the award five times in a row! The 2024 CUSTOMER Product of the Year Award recognizes vendors that are transforming customer experience and creating significant ..read more

In today’s rapidly evolving business landscape, customer retention is the North Star metric that significantly impacts profitability and growth, particularly for subscription businesses. According to a recent Global Customer Loyalty report, twice as many customer-facing companies worldwide are prioritizing investment in customer retention over acquisition this year, particularly amid the economic downturn. However, traditional customer retention strategies often fall short of delivering a significant impact. This is precisely where artificial intelligence (AI) steps in. By integrating cutting ..read more

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. RESTON, Va., April 12, 2024 /PRNewswire-PRWeb/ — VOZIQ AI recently concluded the executive review meeting with Hawx’s leadership team, where VOZIQ AI’s Chief Data Scientist, Dr. Vasudeva Akula, rolled out a 365-day strategic roadmap for proactive customer experience management, proactive renewals, and loyalty management, using AI driven insights for each customer. Speaking about ..read more

As indicated above, the difference between leaders and laggards is a whopping 18.8X on customer profitability, 6.5X on customer retention, and 9X on customer loyalty. According to another McKinsey study organizations currently implementing data-driven approaches—ranging from predictive systems to AI-driven automation—are doing sporadically across their operations, resulting in missed opportunities and inefficiencies. At VOZIQ AI, we’ve enabled top-tier recurring revenue businesses to unlock tens of millions of dollars in customer lifetime value through customer analytics by comprehendin ..read more

In 2023, the synergy between customer-facing leaders and technology reached new heights. In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs. It redefined how their businesses connect, engage, and retain their valuable customer base I will highlight the five proven AI-driven practices that successful customer retention leaders implemented in the past year. You can use these strategies to integrate AI into your growth roadmap, turn data into impact, and improve your enterprise value in 2024 1. Assessing Ana ..read more

Fighting churn isn’t about predicting it alone. It also involves understanding the hidden factors that lead to churn and how to drive customer loyalty. Although traditional churn prediction models may be accurate, they often leave businesses in the dark about the reasoning behind their predictions. That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. How Explainable AI Helps Drive Retention It instills confidence by providing transparency regarding the decision-making process It validates the re ..read more

Reston, VA, December 21, 2023: VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).  VOZIQ AI recently concluded the executive review meeting with Dave Bolen, Chief Operating Officer at AMP Smart, where VOZIQ AI’s Chief Data Scientist, Dr. Vasudeva Akula, rolled out a 365-day strategic roadmap for achieving $5 million to $10 million CLV increase ..read more

In the ever-evolving landscape of subscription businesses, AI is reshaping the game. It’s predicting high-risk customers, automating customer service responses, and bringing efficiency to the forefront. However, many enterprise churn prediction solutions deploy black box AI, that’s good with crunching data and scoring customers but lack the ability to explain how specific customer scores are derived. So, what could be the financial impact of your agents getting blindsided due to the opaque algorithms? Let’s explore with a scenario. Imagine your models flagging 10,000 customers as high-risk. W ..read more