VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. RESTON, Va., April 12, 2024 /PRNewswire-PRWeb/ — VOZIQ AI recently concluded the executive review meeting with Hawx’s leadership team, where VOZIQ AI’s Chief Data Scientist, Dr. Vasudeva Akula, rolled out a 365-day strategic roadmap for proactive customer experience management, proactive renewals, and loyalty management, using AI driven insights for each customer. Speaking about ..read more

As indicated above, the difference between leaders and laggards is a whopping 18.8X on customer profitability, 6.5X on customer retention, and 9X on customer loyalty. According to another McKinsey study organizations currently implementing data-driven approaches—ranging from predictive systems to AI-driven automation—are doing sporadically across their operations, resulting in missed opportunities and inefficiencies. At VOZIQ AI, we’ve enabled top-tier recurring revenue businesses to unlock tens of millions of dollars in customer lifetime value through customer analytics by comprehendin ..read more

In 2023, the synergy between customer-facing leaders and technology reached new heights. In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs. It redefined how their businesses connect, engage, and retain their valuable customer base I will highlight the five proven AI-driven practices that successful customer retention leaders implemented in the past year. You can use these strategies to integrate AI into your growth roadmap, turn data into impact, and improve your enterprise value in 2024 1. Assessing Ana ..read more

Fighting churn isn’t about predicting it alone. It also involves understanding the hidden factors that lead to churn and how to drive customer loyalty. Although traditional churn prediction models may be accurate, they often leave businesses in the dark about the reasoning behind their predictions. That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. How Explainable AI Helps Drive Retention It instills confidence by providing transparency regarding the decision-making process It validates the re ..read more

Reston, VA, December 21, 2023: VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).  VOZIQ AI recently concluded the executive review meeting with Dave Bolen, Chief Operating Officer at AMP Smart, where VOZIQ AI’s Chief Data Scientist, Dr. Vasudeva Akula, rolled out a 365-day strategic roadmap for achieving $5 million to $10 million CLV increase ..read more

In the ever-evolving landscape of subscription businesses, AI is reshaping the game. It’s predicting high-risk customers, automating customer service responses, and bringing efficiency to the forefront. However, many enterprise churn prediction solutions deploy black box AI, that’s good with crunching data and scoring customers but lack the ability to explain how specific customer scores are derived. So, what could be the financial impact of your agents getting blindsided due to the opaque algorithms? Let’s explore with a scenario. Imagine your models flagging 10,000 customers as high-risk. W ..read more

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation.   November is here, and it’s time for charting the course of goal setting and strategic planning for 2024. To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strategies that are poised to reshape the landscape of recurring revenue businesses.  We hope th ..read more

In the dynamic landscape of modern subscription business, customer-centric leaders face the imperative of not only retaining customers but also driving sustainable growth. They’re often faced with questions such as: How do we unveil and address churn drivers to improve customer loyalty and lifetime value? How do we identify at-risk customers based on the available customer data? How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. In this article, I talk about a s ..read more

Businesses are intricate, and so are the day-to-day operations critical to a company’s success. Our collection of articles for the month highlights the need for leaders to focus on Generative AI to mitigate risks amid ambiguous and volatile market scenarios and prepare for the future. Let us begin with an insightful read from The Wall Street Journal  5 Things CFOs Should Know About Generative AI- Wall Street Journal This article provides a concise overview of key insights for Chief Financial Officers (CFOs) regarding the application of generative AI in their roles. It highlights the pote ..read more

In today’s customer-centric market, addressing customer churn is no less than a battle. It requires in-depth data-led customer insights for proactive identification of churn risks, driving timely preventive measures to retain valuable customers. And in this battle, data science is an indispensable weapon. However, if not approached strategically, data-science-led retention exercises can result in undesired outcomes, wasted resources and unnecessarily high costs. In this blog, let us look at the factors that can make data science ineffective and uneconomical and what measures you can take to a ..read more