When a state-managed Medicaid program client approached DentaQuest looking for ways to increase utilization of dental care services among members and improve their overall health experience, we knew we needed to take a modern approach and engage with members in the same way they connect in today's digital-first world. Previously implemented traditional outreach methods such as postcards and robocalls were not meeting expectations, and the client continued to experience an increase in customer service calls from frustrated members trying to find a dentist or schedule an appointment. To meet me ..read more

Cheryl Polmatier, assistant vice president of strategic network solutions, has more than 25 years of experience in the health care industry. Prior to working at DentaQuest, part of Sun Life U.S., where she has been for the past 17 years, she worked in health care IT and at a government health plan. Cheryl currently oversees DentaQuest’s national dental network recruitment efforts, dental home and value-based care programs, and credentialing operations. She also volunteers at TeamSmile and Missions of Mercy events with other DentaQuest employees. Cheryl is enthusiastic about mentoring and suppo ..read more

The Medicare Advantage market, including special needs plans, is expected to grow to 35 million seniors by 2025. With so much competition, DentaQuest’s dental and vision solutions can increase your plan value, differentiation and impact. Flexible, Cost-Effective Plan Designs Our plans can be tailored to fit your business needs and our customized benefits solutions can reduce claims costs and Risk or Risk-Share models to maximize ROI. Exceptional Senior Member Experience Our concierge-level customer service exceeds seniors’ expectations and decreases disenrollment which positively affects Star ..read more

When addiction and substance abuse come to mind, most people imagine damage to the lungs, stomach, heart or brain — not injury to teeth or gums. Unfortunately, drug use damages a user’s teeth and gums, creates ulcers in the mouth, and can result in a loss of teeth or costly treatments. And while there is a heavy focus on providing health care during recovery, oral health is often overlooked. DentaQuest recently had the chance to talk to Julie Burns, the president and CEO at the RIZE Massachusetts Foundation, an independent nonprofit foundation working to end the opioid epidemic in Massachuset ..read more

Health systems are facing what some are calling a triple threat this winter, with cases of flu, COVID-19 and RSV on the rise. And while capacity and staffing are often the primary challenges in focus, member/patient experience cannot be overlooked. Even amid public health emergencies, patients receive surveys about their experience with plans, providers and health systems, and those responses can have a major business impact. Consider Medicare Advantage, a Medicare Part C program that allows Medicare beneficiaries to choose a plan to supplement their traditional Medicare coverage. Over the la ..read more

At DentaQuest, we are committed to improving oral health care for all — from infants to elders. And the best time to start teaching and promoting the importance of good oral health habits is when kids are young, because it’s never too early to learn that healthy habits equal healthy teeth. Introducing the basics of oral health care — partnered with routine dentist appointments — at an early age is important because tooth decay can begin as soon as a child’s first tooth grows in, usually around six months. If left untreated, tooth decay can cause pain and infections that can result in serious ..read more

At DentaQuest, we know that improving the oral health of all starts with providing equitable access to dental care for all. Considering that nearly 74 million Americans lack dental benefits, there is a lot of work to be done to break down barriers to care. Without access, consumers can’t get essential preventive dental care and education, which contributes to a higher risk of chronic health issues beyond the mouth. It’s why DentaQuest’s Preventistry® approach to achieving good oral health is centered on preventive education, expanding access and solutions that drive quality of care over quant ..read more

“In times of adversity, how we handle ourselves in difficult situations is a sign of our character.” Jennifer Angello, RHU, CBC, vice president, commercial market at the Dental Care Plus Group (DCPG), a DentaQuest company, recently shared this perspective with Cincinnati Magazine, where she was named one of the Cincinnati 300, an annual compilation of the region’s top 300 business leaders. Jennifer was recognized for her leadership and work leading DCPG through various business transitions and transformations. This recognition comes a year after joining the company as a market executive, wher ..read more

Preventive oral health care is the cornerstone of good oral and overall health. At DentaQuest, we know this better than anyone. In fact, at DentaQuest, we practice and promote Preventistry — our innovative, prevention-led approach to transforming the oral health system. This approach embraces prevention as a key component in increasing access to care, affordability and awareness to improve the oral health of all. But Preventistry isn’t just a buzzword — it’s a clinical care model that’s actionable in practice. Much of preventive oral health care comes in the traditional forms of treatment: fl ..read more

Once fall rolls around, everything gets a bit busier and with the world seemingly moving 100 miles per minute, it’s important to slow down and take time to help those in need. That’s why every October, DentaQuest employees take time to give back to their local communities and make a difference. While DentaQuest’s Mission Month has taken various forms over the past few years, this annual tradition was strengthened by the participation of our colleagues at Sun Life U.S. Mary Ann Kozlowski, manager of Corporate Giving and Partnership at DentaQuest, shared, "As a national dental insurance company ..read more