Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. One of the areas where this evolution is most evident is in the way banks communicate with their customers. With more and more people using their smartphones for everything from banking to shopping, it’s no surprise that the use of business phone systems in the banking industry is on the rise. According to a recent study, the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, wit ..read more

Telemarketing Software: Features, Benefits, and Implementation When the concept of telemarketing began in the 1950s, telephonists, or switchboard operators as they were known back then, used traditional phone systems to call prospects. Before speaking with any live person, they would usually waste around one minute dialing the number manually and waiting for the call to get connected. If the line was busy or the customer was unavailable, the time spent on calling the number was a total waste. To put things in perspective, if each agent made a hundred calls they wasted almost one-and-a-half h ..read more

Top 10 Best Healthcare Call Center Software for 2023 As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. This can take the form of video consultations, enabling patients to receive primary care from the comfort of their own homes, or it can involve doctors and ..read more

What is Call Center Software? - Types, Benefits, Features and more The advent of the telephone made it easier for businesses to communicate with customers in real time. That marked the beginning of ‘call centers.’ But with changing times and a rapidly evolving digital landscape, traditional telephones and switched networks aren’t adequate to handle a torrent of incoming calls or make a massive volume of outgoing calls suitable for a professional call center. This is where call center software allows businesses to provide quick, effective, and trustworthy customer service as well as manage mu ..read more

The CSAT: Measuring Customer Satisfaction in a Contact Center For every complaint a contact center receives, there are around 26 clients who are dissatisfied with the service but prefer not to express their displeasure. That’s a statistic worth taking note of, that there are many who choose to remain silent and though you think you may be doing extremely well, you may actually not be! These are the clients you will almost certainly lose if you do not take appropriate action. Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if c ..read more

5 Reasons Why an Enterprise Phone System Is a Business Imperative Unified Communications systems are rapidly increasing in popularity, with a projected growth rate of 18% CAGR between 2022 and 2030. This growth highlights the importance of seamless and unified phone service in business communications, making enterprise phone systems a crucial part of modern communication systems. An outdated enterprise phone system can significantly hinder your company’s success by reducing employee productivity and disrupting vital business operations, such as vendor management and team coordination. Not on ..read more

What is IP PBX? - A Detailed Insight! In the past decade, IP PBX Software has gained a lot of popularity among businesses. It is an excellent option for businesses that deal with a huge volume of calls daily. In this guide, we will get a deep insight into IP PBX. The topics that we will cover in this guide are: What is IP PBX? How Does an IP PBX Phone System Work? Reasons to Switch to IP PBX Who Can Benefit from IP PBX? IP PBX Software Features Comparison: Traditional On-Premises PBX vs. IP PBX Software Types of IP PBX Benefits of IP PBX Business Phone System and Hosted Cloud-Based IP PBX ..read more

On-Premise IP PBX: Needs and Benefits for Business Communications The shift from on-premise PBX to Voice over Internet Protocol (VoIP) has been significant in recent years. Over 60% of businesses moved from on-premise to VoIP solutions. While on-premise PBX systems may have once been the standard for business communication, technological advancements have brought more effective and cost-efficient alternatives. In this guide, we delve deep into understanding on-premise IP PBX solutions and also discuss their various advantages. What is on-premise IP PBX? An on-premise IP PBX is a telecommuni ..read more

Call Center Technology Trends Every Business Leaders Must Know Customer expectations have evolved, today they use multiple communication channels to reach out to a business. A simple call no longer makes the cut, they expect a business to be responsive on social media, chat, and emails too. More than 80% of customers demand that a business’s support service be as good as their product.  Thus, it’s no surprise that businesses strive to provide impeccable customer service. Call center technologies are the most effective way to accelerate and optimize day-to-day call center operations. It ..read more

What is Business Communication? - Objectives, Challenges, and Importance Companies that leverage technology to streamline their internal business communication can boost their employee productivity by up to 25%.  Every area of business is affected by the level of communication within the organization. Excellent communication is a necessity, but implementing it requires a series of decisions. Advancements in communication technologies, the advent of internet-based communication systems, and a plethora of service providers often leave business owners confused and directionless on how to e ..read more