Effective Strategies for Enhancing Customer Retention in Call Centers “When the customer comes first, the customer will last.”  This quote by Robert Half, one of the pioneers of specialized staffing services and the founder of the global human resource consulting firm bearing his name, is the shortest answer to the question “How to improve customer retention in call centers?” But retaining customers is not as easy and simple as it sounds! You would be surprised to know the sheer number of companies across industries struggling to retain customers. As per a report, at 56 percent, the w ..read more

15 CX Stats That’ll Change the Way You Look At Customer Service In the next few years, an organization’s Customer Experience (CX) will play a greater role in its success than its products or prices. To paraphrase author and keynote speaker Micah Solomon, CX is not a cost center, it’s a revenue generator. That’s why businesses must take all the possible steps to enhance CX. One of the most effective ways to improve CX is by leveraging the right contact center software. Sophisticated contact center software comes with many features and specifications that can help an organization deliver super ..read more

Reduce Costs, Enhance Security: Why Telecom Companies Need Hosted IP PBX Software? The telecom industry is one of the most competitive and dynamic sectors that holds great significance in the global business landscape. The increased reliance on digital technologies and internet connectivity further accelerates innovation and competition within the sector. The services offered by the telecom industry enable businesses to operate smoothly and efficiently. However, to succeed in such an industry, one needs to understand the challenges the industry faces in the present times and adopt effective ..read more

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.” Such contact centers employ a handful number of agents and customer service representatives and handle less volume of calls. They can manage their operations using basic and simple communication tools and software. Next comes mid-sized contact centers that have a relatively higher number o ..read more

Expert’s Insight On Designing Competitive Customer Experiences in Insurance Industry In recent years, the insurance industry has evolved at a great pace. Just like other industries, delivering exceptional customer experiences has become more critical in the insurance sector as well. Recognizing this shift, HoduSoft recently hosted an insightful webinar on “Designing Competitive Customer Experiences in Insurance.”  The event brought together Subject Matter Experts, Mr. Vasant Gohil (Business Development at HoduSoft- Southern & West Africa) and Dr. Ruth B. Ncube (Chief Executive- Terr ..read more

Omnichannel Strategies for BFSI: Enhancing Customer Experience with Contact Center Software Do you know the top priority of today’s customers? It is none other than a seamless and personalized experience. Especially when it comes to the BFSI (Banking, Financial Services, and Insurance) sector, offering seamless, personalized services is key to securing lasting customer relationships. However, in today’s digitally driven era, competition is getting fierce day by day, making it challenging for BFSI institutions to keep up with customer expectations. To boost sales and overall customer experien ..read more

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software?” If this question comes to your mind, then we would like to start the blog post with a famous real-life incident covered in a recent podcast. The guest, who is a highly skilled and experienced marketer and mentor of several successful content creators, asked the host, “There are hundreds of shoe companies in the world, why is Zappos one of the best?” Zappos, a subsidiary of Amazon, is not only a shoe company but one of the most successful e-commerc ..read more

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. He famously said “Management is all about managing in the short term, while developing the ..read more

HoduSoft Introduces Advanced Speech Analytics “We are surrounded by data, but starved for insights.” This famous quote by Jay Baer (marketing and customer experience expert) highlights the importance of skilled data analysts and advanced tools. Yes, even though data is everywhere, we don’t necessarily know what it means or how it can be utilized in meaningful ways. According to a report, businesses use only 51% of the information they collect and generate. Additionally, data is only used to make 48% of decisions. As a result, businesses lose out on $5.2 million in revenue.  At HoduSof ..read more

HoduCC’s Auto Dialer Wins Accolades across Leading Platforms When a product or service earns multiple prestigious recognition in quick succession, speaks volumes about its quality, effectiveness, and the value it provides.  In the ever-evolving landscape of communication solutions, HoduSoft continues to stand tall as a beacon of excellence. Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap ..read more